Cons: they charged much more than declered on Kayak.
their price is higher than their competitors.
they are located at the airport itself, you need to take a chatle...
21 Sep 2017
Cons: I can't believe such a company could exist in the us, I've rented cars all over the world, and never got ripped off like I was with payless, it was supposed to cost 214$, and ended up costing 929$. They make their business out of over charging people, and have a class action against them. I will never trust a company that associates with these parasites, and you should know that it reflects poorly on you. I will never buy a ticket from you, or book anything through you, as I'm sure you're very well aware of what payless does.
29 Sep 2017
Van drove off as we were trying to catch it
Pros: Guy at reception was nice.
Cons: that the $49 dollar quote turned into $82 by the time we paid.
12 Oct 2015
Reliable, filthy rental car at a good price
Pros: The price. The car (Hyundai Sonata) proved to be comfortable, reliable and economical.
Cons: The car was FILTHY when I picked it up, especially the interior. I asked for someone to do a walk-around with me, as there was way more body damage than noted on the rental paperwork, and they told me to pull the car into the non-existent light (it was past 9PM) and do it myself. I couldn't see out of the rear window, and they said that the car was dirty because of the California drought. I've never used water to clean the interior of any car... I asked for the windows to be cleaned and the lot attendant handed me a bottle of spray cleaner (not window cleaner) and a rag!!! The upholstery had caked-on food (I hope) and was full of (dog?) hair. Disgusting. Just because you're a third-tier renter of higher-mileage vehicles, don't skimp on service. You should be BETTER than higher-tier rental agencies at cleaning your vehicles because they NEED more attention.
14 Oct 2015
Long wait and far from airport
Cons: Payless is several miles from the airport and once there, we had to wait in line over 45 minutes to pick up rental.
15 Oct 2015
Budget rental with cut rate service
Pros: If you are looking for a cheap no frills car rental this is for you. The facility is located off the airport, and you have to wait for a shuttle bus that will take you down the freeway into an industrial area.
Cons: The office is messy and the car was not clean inside.
15 Oct 2015
Cons: I landed just before closing time and no shuttle was available. I had to rent from Hertz instead.
18 Oct 2015
Cons: Terrible service, lot very far from terminal. Waited an hour just to get the car once there. On the way back, shuttle didn't even drop people off by terminals.
19 Oct 2015
Pros: Said we were getting a new car, but it was at least a year old and dirty. Counter people were rude and unhelpful.
Pros: Van was plenty big for all our gear.. employee who took the van was very very nice and accomodating. we arrive to return aboiut 1 hour before they opened , he went a head and checked in our van, on his time. very nice. thanks.
Cons: van was a bit dirty on the inside and especially the windshield.
HOrrible rattle noise from the back end?
Engine light came on.
seats were uncomfortable after about 2 hours of driving. ,making a long trip un pleasant.