The Westin Charlotte

Pros: Very clean. Friendly staff. Good food. Nice and comfortable bed!

Incredible

Pros: The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon!

Cons: Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants

Nice but ran into inconveniences

Pros: Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time.

Cons: My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.

Nice

Pros: Valet is super

Cons: I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.

Pros: I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing

A diamond in the ruff.

Pros: I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...

Cons: When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....