Overview

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The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

€106+

Overall guest ratings

7.8/10 Good
based on 1,905 reviews

Review highlights

  • 9.7
  • 8.5
  • 6.3
  • 6.2

Good to know

  • Friendly service
  • Good access to airport

Nearby

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    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 376 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Indoor pool
    • Airport shuttle
    • Steam room
    • Child-friendly
    • Laundry facilities
    • Babysitting/child care services (surcharge)
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    based on 1,905 reviews
    • 9.7 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
      9.1 "Beach sports facilities are great, according to 91%."
    • 8.5 "Location is great."
      9.8 "Good access to the airport, said 98%."
      9.9 "99% appreciated the closeness to the beach."
      9.8 "Near to public transport, according to 98%."
      7.8 "Easily accessible by car, said 78%."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.2 "Housekeeping was great, according to 72%."
      7.1 "71% said the concierge service was amazing."
    • 7.1 "Good breakfast."
    • 6.6 "Food is average."
      5.8 "58% thought the dining experience was appropriate."
    • 6.3 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 6.2 "Bar is ok."
      5.5 "Bar service was average, according to 55%."
    • 6.0 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
      5.9 "Only 59% found the balcony ok."
      6.1 "61% thought the kitchenette was ok."
    • 4.9 "Value below average."
      3.3 "The price was too high for 67%."
      2.2 "78% said the breakfast was too expensive."
    • 3.6 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
      4.4 "For 56%, the lobby entrance was sub-standard."
      3.9 "61% criticized the plain hotel."
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    Overall rating

    7.5 Good
    based on 971 reviews
    • 9.7 "Wonderful beach."
    • 8.2 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      9.8 "Good access to the airport, said 98%."
    • 7.6 "Good service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."
    • 6.4 "Bar is ok."
    • 6.0 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.9 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.7 "Beds were acceptable for 67%."
      5.9 "Only 59% found the balcony ok."
    • 5.4 "Internet is average."
      6.0 "60% thought it was adequately priced."
    • 5.0 "Average value."
      3.4 "The price was too high for 66%."
      2.5 "75% said the breakfast was too expensive."
    • 3.2 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
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    Overall rating

    7.6 Good
    based on 742 reviews
    • 9.7 "Wonderful beach."
    • 8.3 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 8.2 "Location is great."
      9.8 "Good access to the airport, said 98%."
      9.9 "99% appreciated the closeness to the beach."
    • 7.4 "Good breakfast."
    • 6.5 "Food is average."
    • 5.8 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.8 "Beds were acceptable for 68%."
    • 5.6 "Internet is average."
      6.3 "63% thought it was adequately priced."
    • 5.4 "Average amenities."
      5.7 "57% thought the building was acceptable."
      6.5 "65% found the grounds not bad."
    • 4.8 "Value below average."
      2.9 "The price was too high for 71%."
    • 3.5 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
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    Overall rating

    9.0 Excellent
    based on 38 reviews
    • 9.2 "Wonderful beach."
    • 8.5 "Location is great."
    • 6.0 "Average amenities."
      5.9 "59% thought the building was acceptable."

    Overall rating

    8.0 Good
    based on 152 reviews
    • 9.7 "Wonderful beach."
    • 8.5 "Location is great."
      9.8 "Good access to the airport, said 98%."
      9.9 "99% appreciated the closeness to the beach."
    • 8.0 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 6.4 "Rooms are ok."
    • 6.4 "Average cleanliness."
    • 6.2 "Food is average."
    • 4.9 "Value below average."
      3.2 "The price was too high for 68%."
    • 3.7 "Vibe wasn't good."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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