Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Mercure Townsville
Best Pool

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

€73+

Overall guest ratings

8.0/10 Good
based on 780 reviews

Review highlights

  • 9.8
  • 9.4
  • 8.9
  • 4.9

Good to know

  • Pleasant hotel grounds
  • Friendly service

Nearby

    show all

    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

    Less More
    accorhotels.com

    AMENITIES

    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 852 reviews
    • 9.8 "Excellent pool."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      10.0 "100% thought the service was very professional."
      8.9 "89% found the restaurant service to be one of the best."
      7.8 "78% were happy with the room service."
      10.0 "Housekeeping was great, according to 100%."
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "Good access to the airport, said 100%."
      8.6 "Great parking, according to 86%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.0 "70% liked the proximity to sightseeing."
    • 8.5 "Breakfast is good."
    • 5.5 "Internet is average."
    • 4.9 "Not very comfortable."
      4.4 "56% thought it was too noisy."
      3.4 "66% said rooms were small."
      2.6 "Air conditioning was criticized by 74%."
      1.5 "85% criticized the small bathroom."
    • 4.9 "Rooms are not good."
      2.4 "76% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      3.4 "66% said rooms were small."
      2.0 "For 80%, the rooms looked old."
      3.8 "62% had problems with the shower."
      2.6 "Air conditioning was criticized by 74%."
      1.5 "85% criticized the small bathroom."
      1.8 "82% were disappointed with the minibar."
      2.2 "78% found problems with the furniture."
      1.7 "83% were unsatisfied with the kitchenette."
      0.0 "100% said the bathroom was dirty."
      1.7 "83% thought the tv was sub-standard."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 536 reviews
    • 9.8 "Excellent pool."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 8.6 "Bar is amazing."
    • 8.5 "Location is great."
      10.0 "100% liked the proximity to shopping."
    • 5.8 "Internet is average."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.9 "Not very comfortable."
      3.2 "68% said rooms were small."
      4.9 "51% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
    • 4.3 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.2 "68% said rooms were small."
      0.9 "91% thought they were poorly maintained."
      3.8 "62% had problems with the shower."
      2.1 "For 79%, the rooms looked old."
      2.5 "Air conditioning was criticized by 75%."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 85 reviews
    • 9.9 "Excellent pool."
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.2 "Amenities are good."
    • 7.4 "Tasty food."
    • 5.8 "Vibe was decent."
    • 4.8 "Rooms are not good."
    • 4.7 "Not very comfortable."
    View all review categories

    Overall rating

    7.5 Good
    based on 42 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 7.7 "Tasty food."
    • 6.3 "Average cleanliness."
    • 4.4 "Rooms are not good."

    Overall rating

    8.2 Excellent
    based on 187 reviews
    • 9.9 "Excellent pool."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 8.4 "Breakfast is good."
    • 7.9 "Good amenities."
      7.1 "71% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
    • 6.3 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.2 "Average comfort."
      6.1 "Beds were acceptable for 61%."
    • 5.1 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.1 "Only 61% said rooms were clean enough."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More

    Photos
    Map

    Map

    Close