Overview

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Mercure Townsville
Best Food

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

€72+

Overall guest ratings

8.1/10 Excellent
based on 815 reviews

Review highlights

  • 9.9
  • 9.2
  • 9.1
  • 4.9

Good to know

  • Pleasant hotel grounds
  • Friendly service
  • Great shopping

Nearby

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    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

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    accorhotels.com

    AMENITIES

    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Indoor pool
    • Fitness centre
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    based on 815 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      9.0 "90% found the restaurant service to be one of the best."
      7.5 "75% were happy with the room service."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.2 "Great parking, according to 82%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Breakfast is good."
    • 8.4 "Food is delicious."
    • 4.9 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      4.7 "53% said rooms were small."
      1.1 "Air conditioning was criticized by 89%."
      1.6 "For 84%, the rooms looked old."
      3.9 "61% had problems with the shower."
      2.4 "76% thought the tv was sub-standard."
      3.5 "65% were unsatisfied with the kitchenette."
      0.0 "100% said the bathroom was dirty."
      2.2 "78% criticized the small bathroom."
      2.0 "80% were disappointed with the minibar."
    • 4.7 "Not very comfortable."
      3.5 "65% thought it was too noisy."
      4.7 "53% said rooms were small."
      1.1 "Air conditioning was criticized by 89%."
      2.2 "78% criticized the small bathroom."
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    Overall rating

    8.1 Excellent
    based on 464 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.0 "Terrific location."
      8.1 "Great parking, according to 81%."
      10.0 "100% liked the proximity to shopping."
    • 8.7 "Breakfast is good."
    • 8.3 "Very good internet connection."
    • 6.3 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.2 "Average value."
    • 4.9 "Not very comfortable."
      4.6 "54% said rooms were small."
      4.1 "59% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 4.5 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      4.6 "54% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      3.7 "63% had problems with the shower."
      1.2 "Air conditioning was criticized by 88%."
      2.0 "For 80%, the rooms looked old."
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    Overall rating

    8.4 Excellent
    based on 89 reviews
    • 9.9 "Excellent pool."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Food is delicious."
    • 8.0 "Amenities are good."
    • 6.7 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 5.4 "Vibe was decent."
    • 4.9 "Rooms are not good."
    • 4.5 "Not very comfortable."
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    Overall rating

    7.9 Good
    based on 73 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.5 "Food is delicious."
    • 6.8 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 4.4 "Not very comfortable."
    • 4.3 "Rooms are not good."

    Overall rating

    8.2 Excellent
    based on 187 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.4 "Breakfast is good."
    • 8.3 "Food is delicious."
    • 5.2 "Vibe was decent."
    • 4.9 "Rooms are not good."
      0.7 "93% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
    • 4.7 "Not very comfortable."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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