Overview

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Chelsea Hotel, Toronto

33 Gerrard Street West, Toronto, ON, Canada
+1 416 595 1975

€90+

Overall guest ratings

7.6/10 Good
based on 12,025 reviews

Review highlights

  • 9.2
  • 8.5
  • 8.0
  • 5.0

Good to know

  • Great shopping

Nearby

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    About

    Chelsea Hotel, Toronto is in the heart of Toronto, walking distance from Yonge-Dundas Square and Ryerson University. This family-friendly hotel is close to University of Toronto and Toronto Public Library.

    Rooms

    Make yourself at home in one of the 1590 air-conditioned guestrooms. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

    Amenities

    Dip into one of the 2 indoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Hot tub
    • Child pool
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Pool table
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    based on 12,025 reviews
    • 9.2 "Terrific location."
    • 8.5 "Very nice wellness & sports facilities."
    • 8.0 "Pool is good."
    • 7.7 "Good service."
    • 5.3 "Average value."
    • 5.0 "Breakfast is mediocre."
    • 4.2 "Bad amenities."
    • 2.8 "Disappointing internet connection."
    View all review categories

    Overall rating

    7.7 Good
    based on 5,050 reviews
    • 9.0 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.4 "Easily accessible by car, said 94%."
    • 8.4 "Very nice wellness & sports facilities."
      9.0 "top-notch fitness area, thought 90%."
    • 7.7 "Good pool."
    • 7.4 "Good service."
      8.4 "84% said the concierge service was amazing."
      7.0 "70% were impressed by the valet service."
    • 5.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
    • 5.1 "Breakfast is mediocre."
    • 4.7 "Value below average."
      3.8 "62% said the breakfast was too expensive."
      2.5 "The price was too high for 75%."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      4.8 "For 52%, the lobby entrance was sub-standard."
      1.9 "81% thought the facilities needed updating."
      2.9 "71% didn't like the architecture."
    • 3.0 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    based on 4,208 reviews
    • 8.7 "Location is great."
      9.8 "98% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.7 "Easily accessible by car, said 97%."
    • 8.4 "Very nice wellness & sports facilities."
      8.5 "top-notch fitness area, thought 85%."
    • 7.3 "Good service."
      7.2 "72% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
      8.2 "82% said the concierge service was amazing."
      10.0 "Excellent childcare, thought 100%."
    • 7.2 "Good pool."
    • 4.4 "Not very clean."
      4.6 "54% said rooms were dirty."
      4.9 "51% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."
      3.6 "Dirty pool, said 64%."
    • 4.2 "Value below average."
      3.6 "64% said the breakfast was too expensive."
      2.4 "The price was too high for 76%."
    • 4.1 "Breakfast is below average."
      3.6 "64% said the breakfast was too expensive."
    • 4.0 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      2.5 "75% said rooms were small."
      1.2 "88% thought they were poorly maintained."
      1.6 "84% complained about the bathroom."
      0.5 "95% were disappointed with the minibar."
      1.7 "For 83%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      1.8 "Air conditioning was criticized by 82%."
      2.4 "76% said the bathroom was dirty."
      4.6 "54% didn't like the balcony."
      1.0 "90% criticized the small bathroom."
      1.6 "84% were unsatisfied with the kitchenette."
      1.9 "81% had problems with the shower."
      2.2 "78% thought the tv was sub-standard."
    • 3.9 "Not very comfortable."
      2.5 "75% said rooms were small."
      2.6 "74% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      1.0 "90% criticized the small bathroom."
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    Overall rating

    7.1 Good
    based on 962 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.6 "Easily accessible by car, said 96%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.7 "City centre within easy reach, said 97%."
    • 8.5 "Very nice wellness & sports facilities."
      8.7 "top-notch fitness area, thought 87%."
    • 8.2 "Pool is good."
    • 7.6 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 5.3 "Average value."
    • 4.7 "Breakfast is below average."
    • 4.6 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.9 "61% said rooms were small."
      1.7 "83% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      2.2 "78% said the bathroom was dirty."
      2.4 "76% thought the tv was sub-standard."
      0.3 "97% were disappointed with the minibar."
      1.2 "88% criticized the small bathroom."
    • 4.1 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      4.8 "For 52%, the lobby entrance was sub-standard."
      1.0 "90% complained about the elevator."
      1.7 "83% thought the facilities needed updating."
    • 4.1 "Vibe wasn't good."
      4.8 "For 52%, the lobby entrance was sub-standard."
      1.9 "81% criticized the unstylish hotel."
    • 2.7 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    based on 1,803 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Very nice wellness & sports facilities."
      8.9 "top-notch fitness area, thought 89%."
    • 8.2 "Pool is good."
    • 6.9 "Service is ok."
      5.8 "58% said the reception staff was ok."
      6.7 "Housekeeping was ok, according to 67%."
    • 5.0 "Breakfast is mediocre."
      3.4 "66% said the breakfast was too expensive."
    • 4.7 "Value below average."
      3.4 "66% said the breakfast was too expensive."
      2.1 "The price was too high for 79%."
    • 4.5 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      3.8 "62% said rooms were small."
      1.5 "For 85%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      0.5 "95% were disappointed with the minibar."
      1.5 "Air conditioning was criticized by 85%."
      2.1 "79% had problems with the shower."
      2.3 "77% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      0.9 "91% criticized the small bathroom."
      4.6 "54% didn't like the balcony."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      4.1 "For 59%, the lobby entrance was sub-standard."
      0.8 "92% complained about the elevator."
      1.6 "84% thought the facilities needed updating."
    • 2.8 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Great shopping"
    data provided by TrustYou

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