Salt Lake Marriott Downtown at City Creek

If you're not on the side of the mall and stuck listening to their music until 10pm, the location is great. The bed and pillows were comfortable. The room was clean. The lobby was very nice.

For the price, I expected the room to be nicer. Every piece of furniture was either scratched up or the finish was bubbled/peeling off. There also were any outlets on the right nightstand which is just insane. There was an outlet on the left side, so why not the right? Also, with my room being on the same side as the mall, I was stuck listening to very loud music that sounded almost like carousel music. I could hear it over the tv and it went on until like 10pm. Next, the bathroom is entirely too small for the size of the room. You could barely open the door without hitting the bathtub and you couldn't have it open and get in/out of the tub or use the toiler. There is plenty of space in that room to have a bathroom that allows you to fully open the door. Next, every button on the remote had to be pressed two or three times before it would register that anything had been pressed. This was especially problematic when adjusting the volume because it would cause it to jump all over the place. It would be at 14, then 9, then 0 or up two and then jump to 12. It was very frustrating. Lastly, I filled out the breakfast order card and hung it up on my door around 10 or 10:30pm and the time slot I requested to have it delivered by the next morning came and went without my order arriving. I checked the door to find the card was still there; as were my dishes from my dinner the night before (which is disgusting that it sat there for 9 hours). When I called room service to let them know, they didn't offer any explanation or compensation. I had to place the order then and wait for it; which completely threw off my schedule and almost made me late for the conference I was in town to attend that day. The fact that the meal wasn't comped (or at the very least discounted) just made it even worse and let me know they didn't care.