Front desk was unable to provide extra pillows once the housekeeping staff had gone home. Also a 10 minute wait to check in when I got there.
3 stars
Homewood Suites Rochester-Henrietta
Photos of Homewood Suites Rochester-Henrietta
Overview
Boasting an indoor pool, Homewood Suites Rochester-Henrietta is located in Rochester and offers comfortable accommodation. It features a gym, as well as a 24-hour reception, a BBQ/picnic area and a 24-hour business centre.
A dry cleaning service and a laundry service are just some of the convenient services at the hotel. Laundry facilities, meeting rooms and a safe are also provided.
Rooms at Homewood Suites Rochester-Henrietta are comfortable and offer a dishwasher, a refrigerator and a microwave. There are also several connecting rooms designed to accommodate families or groups travelling together.
For guests wishing to dine out during their stay at the hotel, there are a variety of restaurants situated nearby. Rochester Institute of Technology, University of Rochester and Hyatt Regency Rochester are close by.
Latest deals for Homewood Suites Rochester-Henrietta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Homewood Suites Rochester-Henrietta
- Indoor pool
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Dishwasher
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
Services and conveniences
- Business centre
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Bathroom
- Shower
- Hairdryer
Parking and transportation
- Parking
Outdoor
- Grill
Workspace
- Desk
Dining
- Dining room
Things to do
- Gift shop
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness centre
Pool
- Indoor pool
Reviews of Homewood Suites Rochester-Henrietta
7.8
Good
317 verified ratings
Wonderful
166
Very good
44
Good
28
Okay
24
Fair
12
Mediocre
10
Poor
33
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the friendliness of the staff. However, many expressed dissatisfaction with the breakfast quality and reported issues with service, including maintenance problems and unavailability of staff to assist. Overall, while the hotel has positive aspects, there are significant areas that require attention.AI-generated from customer reviews
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Score by provider
7.9 out of 10
2 reviews
8 out of 10
4 reviews
All reviews
Pros (+) The grab n go breakfast was good and the Kitchen in the room was perfect for our family that couldn’t eat out every night. The room was big enough for our family too and well laid out. I also liked that when we told them we have a young toddler and a baby, they put our room away from the others in case they started crying as we didn’t want to wake up other guests if that happened.
Cons (-) The kindness and friendliness of the staff. The first night we got there the ladies were super nice. However, the first time I called the front desk the next morning, they seemed like they didn’t want to be bothered. I didn’t like that they don’t clean your room every night as we were there for four nights. They said it was bc of COVID, but I highly doubt that. Feels like they’re just being lazy a...
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Cons (-) People love to smoke pot in their rooms. Hallways riggs are dingy and stained. Roms are clean
Pros (+) Clean, comfortable rooms. Appreciated the laundry facilities. Great breakfast!
Pros (+) I liked how the staff was very nice and welcoming and how house keeping would always be right there if you needed something.
Cons (-) Dishwasher was clogging up sink and sheets come off the bed to easy
Location
2095 Hylan Drive, Rochester, NY 14623
What's nearby
- University of Rochester6.3 km
- Highland Park6.9 km
- House at 235-237 Reynolds Street7.9 km
- Susan B. Anthony House9 km
- Blue Cross Arena9.2 km
- Strong National Museum of Play9.2 km
- Main Street Bridge9.4 km
- Rochester Zen Center9.4 km
- Rochester Museum & Science Center9.4 km
- First Federal Plaza9.5 km
- Edward E. Boynton House9.5 km
- Hyatt Regency Rochester9.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Homewood Suites Rochester-Henrietta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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See most recommended stays in RochesterGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 9.2 km |
Nearest airport | Rochester Greater Rochester Intl |
Distance to airport | 6.4 km |