Overview

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Hotel New Otani Osaka
Best WiFi

1-4-1 Shiromi, Chuo-ku, Osaka, Japan
+81 669 411 111

€91+

Overall guest ratings

8.7/10 Excellent
based on 3,570 reviews

Review highlights

  • 9.4
  • 8.7
  • 8.5
  • 4.9

Good to know

  • Spacious rooms
  • Professional service
  • Friendly service
  • Great view

Nearby

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    About

    A stay at Hotel New Otani Osaka places you in the heart of Osaka, minutes from Osaka Castle Park and Osaka Castle. This 4-star hotel is within close proximity of Osaka Castle Museum and Osaka International Peace Center.

    Rooms

    Make yourself at home in one of the 525 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and pay movies provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.

    Amenities

    Take advantage of recreational opportunities offered, including outdoor tennis courts, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

    Dining

    Grab a bite to eat at one of the hotel's 10 restaurants and 2 coffee shops/cafés, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges. Buffet breakfasts are available for a fee.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Osaka? This hotel has facilities measuring 2325 square feet (216 square meters), including meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 3,570 reviews
    • 9.4 "Internet works perfectly."
    • 8.7 "Great service."
    • 8.5 "Generally very clean."
    • 8.4 "Comfort level is high."
    • 8.3 "Location is great."
    • 4.9 "Value below average."
    • 3.1 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    8.8 Excellent
    based on 999 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.0 "80% said the reception staff was great."
    • 8.6 "Rooms are great."
      9.9 "99% thought the view was good."
      9.2 "92% thought rooms were spacious."
      8.3 "83% said rooms were clean."
      7.6 "76% said the beds were comfortable."
    • 8.4 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
      7.1 "71% thought it was pleasantly quiet."
      7.6 "76% said the beds were comfortable."
    • 8.3 "Location is great."
      9.6 "Near to public transport, according to 96%."
      9.0 "90% thought it was easy to get to the train station."
      9.4 "Easily accessible by car, said 94%."
      9.3 "93% liked the proximity to sightseeing."
    • 7.4 "Good vibe."
      9.0 "90% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
      9.2 "92% said it was a stylish hotel."
      9.0 "90% enjoyed the lobby entrance."
    • 6.8 "Breakfast is mediocre."
    • 6.3 "Food is average."
    • 6.2 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 4.5 "Value below average."
      0.9 "91% said the breakfast was too expensive."
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    Overall rating

    8.8 Excellent
    based on 1,892 reviews
    • 9.5 "Internet works perfectly."
      9.2 "92% said the wifi quality was great."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      7.3 "73% said the beds were comfortable."
      7.9 "79% thought it was pleasantly quiet."
    • 8.8 "Generally very clean."
      8.8 "88% said rooms were clean."
      8.7 "87% thought it was clean."
    • 8.4 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      9.7 "97% thought the view was good."
      8.8 "88% said rooms were clean."
      7.3 "73% said the beds were comfortable."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      7.8 "78% said the reception staff was great."
      8.2 "Housekeeping was great, according to 82%."
      9.6 "96% said the recreation staff was great."
    • 6.7 "Breakfast is mediocre."
    • 4.0 "Value below average."
      1.1 "89% said the breakfast was too expensive."
      1.9 "The price was too high for 81%."
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    Overall rating

    9.0 Excellent
    based on 178 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 8.7 "Generally very clean."
    • 8.2 "Location is great."
      9.3 "Easily accessible by car, said 93%."
      8.9 "89% thought it was easy to get to the train station."
      9.4 "Near to public transport, according to 94%."
    • 7.7 "Nice rooms."
      8.7 "87% thought rooms were spacious."
      9.8 "98% thought the view was good."
    • 7.2 "Good breakfast."
    • 6.8 "Vibe was decent."
    • 5.3 "Average value."
    View all review categories

    Overall rating

    8.6 Excellent
    based on 499 reviews
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.4 "Location is great."
      8.8 "88% liked the proximity to sightseeing."
      9.6 "Near to public transport, according to 96%."
      9.3 "Easily accessible by car, said 93%."
      9.2 "92% thought it was easy to get to the train station."
    • 8.3 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 8.3 "Rooms are great."
      9.2 "92% thought rooms were spacious."
      9.8 "98% thought the view was good."
      8.3 "83% said rooms were clean."
      7.9 "79% said the beds were comfortable."
    • 7.7 "Good breakfast."
    • 7.0 "Tasty food."
    • 6.8 "Vibe was decent."
    • 5.3 "Average value."
    View all review categories
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Professional service"
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews


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