Overview

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New Palm Tree Hotel

Nkrumah Road, Mombasa 90013, Kenya
+254 715 442 017

€20+

Overall guest ratings

6.6/10 Good
based on 198 reviews

Review highlights

  • 9.9
  • 9.8
  • 9.6
  • 6.8

Good to know

  • Nice building
  • Near city centre
  • Awesome terrace

Nearby

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    About

    A great choice for a stay in Mombasa, New Palm Tree Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for KES 1500 per vehicle. For a bite to eat, guests can check out Kitobero Cafe, which serves African cuisine and is open for lunch. All rooms offer 24-hour room service, refrigerators, and free WiFi.

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    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Room service
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    based on 198 reviews
    • 9.9 "Excellent value."
    • 9.8 "Terrific location."
      9.5 "City centre within easy reach, said 95%."
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 7.6 "Good amenities."
      7.1 "71% thought the building was wonderful."
      10.0 "100% loved the terrace."
    • 6.8 "Internet is average."
      6.3 "63% thought the wifi quality was ok."
    • 3.6 "Rooms are not good."
      0.7 "93% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
      4.6 "54% said rooms were dirty."
      2.2 "For 78%, the rooms looked old."
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    Overall rating

    6.9 Good
    based on 100 reviews
    • 9.9 "Terrific location."
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 8.0 "Amenities are good."
      7.6 "76% thought the building was wonderful."
      10.0 "100% loved the terrace."
    • 6.5 "Average comfort."
    • 5.2 "Vibe was decent."
    • 3.6 "Rooms are not good."
      0.8 "92% complained about the bathroom."
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    Overall rating

    6.9 Good
    based on 11 reviews
    • 9.8 "Excellent value."
    • 9.6 "World class service."

    Overall rating

    6.2 Good
    based on 85 reviews
    • 9.9 "Excellent value."
    • 9.8 "Terrific location."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.3 "Breakfast is good."
    • 7.0 "Good amenities."
      6.4 "64% thought the building was acceptable."
    • 6.9 "Internet is average."
      6.5 "65% thought the wifi quality was ok."
    • 6.6 "Average comfort."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 3.5 "Rooms are not good."
      0.7 "93% complained about the bathroom."
      4.8 "Air conditioning was criticized by 52%."
      4.5 "55% said rooms were dirty."
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    Good to know
    "Nice building"
    "Near city centre"
    "Awesome terrace"
    data provided by TrustYou

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