Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Petit Palace Embassy Serrano

Serrano 46, 28016 Madrid, Madrid, Spain
+34 914 313 060

€122+

Overall guest ratings

8.7/10 Excellent
based on 2,859 reviews

Review highlights

  • 9.6
  • 9.3
  • 9.1
  • 6.7

Good to know

  • Nice building
  • Great reception
  • Friendly service

Nearby

    show all

    About

    The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid.

    This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts...

    Less show all
    Petit Palace Embassy Serrano

    AMENITIES

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
    • Coffee shop
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    based on 2,859 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.4 "84% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      8.1 "Easily accessible by car, said 81%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      8.3 "Management was excellent, said 83%."
    • 9.1 "Excellent breakfast."
    • 8.5 "Bar is amazing."
    • 7.6 "Wellness & sports facilities were pleasant enough."
      9.6 "top-notch fitness area, thought 96%."
    • 6.7 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 6.2 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      6.5 "Beds were acceptable for 65%."
      5.3 "For only 53%, the bathroom was ok."
      6.2 "Only 62% said rooms were clean enough."
      6.9 "69% thought the bathroom was big enough."
      6.3 "Only 63% said the rooms were modern."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 4.4 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.6 Excellent
    based on 1,429 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.2 "82% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
    • 6.6 "Average cleanliness."
    • 6.0 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
      6.0 "60% thought the bathroom was big enough."
    • 5.9 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
      6.0 "For only 60%, the noise level was all right."
      6.0 "60% thought the bathroom was big enough."

    Overall rating

    8.6 Excellent
    based on 972 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      8.6 "86% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 6.6 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.1 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
      6.9 "Beds were acceptable for 69%."
      6.9 "For only 69%, the noise level was all right."
    • 6.1 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      6.0 "Only 60% said rooms were big enough."
      6.2 "Only 62% said rooms were clean enough."
      5.7 "For only 57%, the bathroom was ok."

    Overall rating

    8.9 Excellent
    based on 57 reviews
    • 9.7 "Terrific location."

    Overall rating

    8.4 Excellent
    based on 400 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 6.8 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      6.5 "Beds were acceptable for 65%."
      6.4 "Only 64% said rooms were big enough."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Nice building"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    More
    Photos
    Map

    Map