Overview

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Kensington West

25 Matheson Road, London, W14 8SN, United Kingdom
+44 207 602 9954

€45+

Overall guest ratings

7.2/10 Good
based on 735 reviews

Review highlights

  • 9.2
  • 8.6
  • 4.5
  • 4.0

Good to know

  • Close to public transport

Nearby

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    About

    Located in Kensington, this hotel is within 2 mi (3 km) of Hammersmith Apollo, Royal Albert Hall, and Stamford Bridge Stadium. Kensington Palace and Natural History Museum are also within 2 mi (3 km).

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Internet
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    based on 735 reviews
    • 9.2 "Terrific location."
      9.6 "Near to public transport, according to 96%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.5 "Housekeeping was great, according to 75%."
      9.2 "92% thought the service was very professional."
    • 6.1 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 4.5 "Breakfast is below average."
    • 4.0 "Rooms are not good."
      1.0 "90% said rooms were small."
      4.8 "52% complained about the bathroom."
      4.7 "53% didn't like the uncomfortable beds."
      1.4 "86% criticized the small bathroom."
      3.4 "66% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      2.2 "Air conditioning was criticized by 78%."
    • 3.9 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.2 "Quite uncomfortable."
      1.0 "90% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      1.4 "86% criticized the small bathroom."
      2.2 "Air conditioning was criticized by 78%."
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    Overall rating

    7.0 Good
    based on 227 reviews
    • 9.3 "Terrific location."
      9.7 "Near to public transport, according to 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.9 "99% liked the proximity to shopping."
    • 8.1 "Great service."
      8.2 "82% said the reception staff was great."
    • 6.3 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
    • 4.2 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      0.8 "92% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      1.4 "86% criticized the small bathroom."
      3.0 "70% thought they were poorly maintained."
    • 3.5 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 2.6 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      1.4 "86% criticized the small bathroom."
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    Overall rating

    7.1 Good
    based on 271 reviews
    • 9.3 "Terrific location."
      9.7 "Near to public transport, according to 97%."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 5.9 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 4.7 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      1.0 "90% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      4.7 "53% complained about the bathroom."
      2.2 "78% found problems with the furniture."
      3.5 "65% thought they were poorly maintained."
      1.4 "86% criticized the small bathroom."
      2.1 "Air conditioning was criticized by 79%."
    • 3.3 "Not very comfortable."
      1.0 "90% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.4 "86% criticized the small bathroom."
      2.1 "Air conditioning was criticized by 79%."

    Overall rating

    6.0 OK
    based on 7 reviews
    • 9.3 "Terrific location."
    • 8.3 "Great service."
    • 3.8 "Rooms are not good."

    Overall rating

    7.6 Good
    based on 227 reviews
    • 9.5 "Terrific location."
      9.7 "Near to public transport, according to 97%."
    • 8.8 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 4.5 "Breakfast is below average."
    • 4.3 "Rooms are not good."
      4.8 "52% complained about the bathroom."
      1.2 "88% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.7 "83% criticized the small bathroom."
      2.3 "Air conditioning was criticized by 77%."
    • 4.0 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.8 "Not very comfortable."
      1.2 "88% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      1.7 "83% criticized the small bathroom."
      2.3 "Air conditioning was criticized by 77%."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Close to public transport"
    data provided by TrustYou

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