Lisbon Van Hire

Cons: telephone -

Cons: The original car supplied was smaller than expected for the category. I had to upgrade to fit people/luggage and the upgrade cost was almost as much as the original rental. However, the upgrade was minimally larger and definitely not worth double the cost. That situation was/is infuriating.

Cons: You wouldn’t expect not to find the company name in Rent a car area in airport if you book pick up/drop off location exactly airport. It comes that you are forced to spend extra half an hour to find the right guy and to get to the rental office (same exercise on the way back). The guys in the office live their lifes instead of serving you..

Cons: Long queue with only one desk open to get/return car

Cons: We were very disappointed that some crucial information is not shared with the customers. We were not informed that every kilometre has an additional fee. We were renting a car just for one day and the overall price ended up being twice as much from what was promised on the day we picked up the car.

Cons: The staff seemed annoyed when asked to assist on driving the car from its parked location in the garage which seems obstructed by another rental vehicle. Car was an automatic, but it was not explained that the car can also be placed in a manual mode. In the USA a car is either one or the other. Ok

Cons: Tried to charge me for a more expensive insurance when I already had one and the car drove terribly.

Cons: At the pick up station they didn't check the car for damage. The place was dark and I didn't realize that it had a huge scratch. I had a hard time explaining the whole situation at the drop off location and had a lot of stress on my first vacation day due to that.

Cons: Difficult to call and speak with rental agency, as phone number listed never answered

Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.

Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.

Cons: We waited almost three hours to get the car, making us late for our check-in at our destination.

Cons: Waiting close to three hours to get a car is too long of a time to wait. All the other car rental agency’s had 1/5 of the line that budget had/Avis had

Cons: BEWARE, we waited for almost 3 hours to pick up our rental car!!!!!!!! A complete waste of time! I WILL NEVER RENT A CAR FROM BUDGET EVER AGAIN.

Cons: More staff, better customer service, at least a waiting lounge with snacks and water. Or get out of the business and do something else.

Cons: The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.

Cons: Felt a little pressured in buying the waiver. rental went from €26 to €67 in the end

Cons: Long waiting line to pick up Hidden charges 3€ per day for automatic toll? Just give a heads up when booking! Long waiting at handing in the car More scratches on the car than was Notes by Avis

Cons: Individual who processed my car return was curt and rude. No one was around when we arrived so I chose a lane for the car and parked. As we were about to unload an attendant ran up and said we had to move over. The area was incredibly cramped and small as is, and I had barely enough clearance to move the car into the lane he wanted me to be in. So I started moving the car carefully, and even though I had enough clearance on either side, he started yelling at me about how to move the car and seemed frustrated that I wasn’t moving more quickly. Since he clearly had strong opinions on my driving skills, I asked if he could move the car instead. He said "No" at first and continued yelling at me for how to maneuver the car. He only obliged after I stopped moving the car, and even so, he continued barking orders at me like unlocking the car more quickly and even criticized HOW I unlocked the car (I used the door handle and he scoffed saying I should push the "unlock" button instead) Mind you there wasn't a mad rush or anything...no one else was there...things weren't crazy and he was just overwhelmed with work. Absolutely NO excuse for his behavior

Cons: The facilities (underground) were dark and cramped, did not rise to the level of the staff

Cons: Took a bit of time to figure out car operation, as there was no manual. And the bumper needed some tape down before we left.

Cons: It felt a bit like a scam charging me €100 for a small scratch on the hub cap which was probably not my doing. The guy was a bit too quick to catch it. Also have not received necessary documents for my insurance claim yet.

Cons: Bad and very slow service to receive the car perhaps pushing customer to accept a more expensive option to accelerate the delivery process... mostly when you arrive to the Europcar office with the family and kids waiting more than one hour with an anticipated reservation/schedule already confirmed

Cons: The insurance services that "you have to hire" which is not really true

Cons: Strong smell of smoke. Pretty beat up with the driver side mirror falling apart. Car ran like a toy and felt like it was barely holding the road at times. Not surprising as it had over 60k kms on it.

Cons: Arrived 20 mins. before scheduled pick up and had to wait almost 2 hours to pick up the vehicle due to limited staff capacity at the desk

Cons: Huge wait times at airport despite having a reservation. Agents could have been a lot more honest and helpful.

Cons: stay away from this car rental!