Pros (+) Staff was great
Cons (-) My room location was terrible on back side of building I just expected much more Communication was terrible the way to get through is definitely by email
3 stars
Grand Hotel Excelsior Port Royal
Photos of Grand Hotel Excelsior Port Royal
Overview
Grand Port Royal Hotel Marina offers a Jacuzzi and a saltwater swimming pool, along with rooms with iPod docking stations. It is located a 15-minute car ride from Norman Manley International Airport and an airport transfer is available for guests.
A wide range of premium services are available for guests of Grand Port Royal Hotel Marina, such as a currency exchange, an express check-in and check-out feature and 24-hour security. Staff are available 24 hours a day and can assist with booking tours and tickets. A beauty centre, laundry facilities and body treatments are also on offer at the resort.
The resort provides 60 rooms, each with a flat-screen TV, a private bathroom and a mini bar. They are air conditioned and have a ceiling fan.
Grand Port Royal Hotel Marina offers disabled parking for those with a car. National Heroes Park and Independence Park Jamaica are a brief car ride from the property.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Grand Hotel Excelsior Port Royal
- Outdoor pool
- Beachfront
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
General
- Beachfront
- Family rooms
- Sea view
- Seating area
- Hardwood or parquet floors
- Sofa
- Soundproofing
- Telephone
- Tile/marble floor
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Dustbins
Services and conveniences
- Business centre
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Kitchen
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Dining table
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
Accessibility and suitability
- Disabled access
- No smoking
- Designated smoking area
- Private entrance
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
- Drying rack for clothing
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Things to do
- Gift shop
- Beach access
- Fishing
- Evening entertainment
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Complimentary breakfast
Fitness
- Fitness centre
Reviews of Grand Hotel Excelsior Port Royal
6.3
Okay
568 verified ratings
Wonderful
110
Very good
58
Good
96
Okay
67
Fair
67
Mediocre
64
Poor
106
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, particularly its proximity to the airport, and many praised the exceptional service provided by the staff. However, several reviews highlighted significant cleanliness issues, outdated facilities, and a lack of basic amenities, leading to disappointment among guests.AI-generated from customer reviews
Sort by:Most recent
Score by provider
6.3 out of 10
464 reviews
7 out of 10
2 reviews
6.7 out of 10
5 reviews
All reviews
Cons (-) Lack of room kitchen utensils and toiletries
Pros (+) - Location to Port Royal’s tourist attractions.
Cons (-) - Spoty Wifi - Would be nice if they had at least a picture or plaque informing guests a scene from James Bond, Dr. No was filmed there.
Pros (+) Staff were amazing. Ozzie, Crystal, Tennesia, and Jessica were so accommodating and worked to ensure that all of my needs were met. Their attention to detail exceeded my expectations, and they made my stay so comfortable. Ozzie makes fabulous drinks and suggested the best food items! Thank you!
Pros (+) Close to airport nice breakfast, parking
Cons (-) None
Location
1 Port Royal Street, Kingston KINGSTON
What's nearby
- National Gallery of Jamaica5.5 km
- The African Caribbean Institute of Jamaica5.5 km
- Institute of Jamaica6.1 km
- Kahal Kadosh Shaare Shalom6.5 km
- Trenchtown6.8 km
- Holy Trinity Cathedral7.1 km
- Emmett Park7.3 km
- National Heroes Park7.3 km
- Sabina Park7.4 km
- Hellshire Beach7.4 km
- Trinity Moravian Church Jamaica8.2 km
- Kingston Bridal Week9 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Grand Hotel Excelsior Port Royal
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.3 |
|---|---|
Distance to city centre | 9.3 km |
Nearest airport | Kingston Norman Manley |
Distance to airport | 6.1 km |