Pros (+) It is a beautiful hotel, but the customer service is very much lacking.
Cons (-) Customer service.
5 stars
Fairmont Grand Hotel - Kyiv
Photos of Fairmont Grand Hotel - Kyiv
Overview
Situated a short walk from Kontraktova Ploshcha Station, Fairmont Grand Hotel Kyiv offers guests an ideal base while visiting Kiev. It also provides free Wi-Fi, a heated pool and a Jacuzzi.
Fairmont Grand Hotel Kyiv has been recently refurbished and offers a sauna, 24-hour room service and a coffee bar. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in facility is offered for guest convenience. It also offers convenient facilities for business meetings and events.
Each luxury room at the hotel has a coffee maker and all the necessities for a comfortable stay. The bathrooms have a bathtub and a shower, and come with slippers, bathrobes and a hair dryer.
Fairmont Grand Hotel Kyiv's in-house restaurant offers Chinese-inspired dishes, which can enjoyed on the outdoor terrace. A selection of drinks can be savoured at the bar.
Fairmont Grand Hotel Kyiv is surrounded by the area's popular tourist attractions, including Kontraktova Square, the National Chornobyl Museum and Andriyivskyy Descent, which are within walking distance. St. Michael's Golden-Domed Monastery is a short drive away.
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Amenities at Fairmont Grand Hotel - Kyiv
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Adapted bath
- Toilet with grab rails
General
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- River view
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Carpeted
- City view
Basics
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Spa and wellness centre
- Massage
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Parking
- Private parking
- EV charging station
- Airport shuttle
- Valet parking
Bedroom
- Feather pillow
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beauty salon
- Pool table
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Fairmont Grand Hotel - Kyiv
9.4
Wonderful
573 verified ratings
Wonderful
337
Very good
90
Good
58
Okay
32
Fair
20
Mediocre
11
Poor
25
Summary of reviews
Guests say
Guests generally praised the hotel for its outstanding service, with many compliments directed towards the attentive and friendly staff. Cleanliness received high marks as well, indicating a well-maintained environment. The spacious and comfortable rooms were highlighted positively, although there were some concerns about noise levels from the street. Some guests expressed dissatisfaction with the customer service and dining options, including high bar prices and limited Asian food choices.AI-generated from customer reviews
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Score by provider
9 out of 10
5 reviews
All reviews
Pros (+) The staff
Cons (-) nothing
Pros (+) Staff was unbelievably great
Pros (+) Location
Pros (+) Rooms are stunning, Internet signals, beds, quite.
Cons (-) Location is not that good to walk around. You would always need a taxi. Also, there was no bank office which would make it more convenient for guests. ATM gives only 2000 uah, there is only one machine there. Bar drinks are very expensive higher than what other 5 star hotels charge. Lobby is not good. Small and no working bar services. You must go to second floor for that !
Location
1 Naberezhno-Khreshchatytska Street, Kyiv
What's nearby
- St. Michael's Golden-Domed Monastery0.6 km
- St. Andrew's Church0.6 km
- Mikhail Bulgakov Museum0.8 km
- National Philharmonic0.8 km
- Chernobyl Museum0.9 km
- Independence Square1.1 km
- Saint Sophia Cathedral1.2 km
- National Art Museum of Ukraine1.3 km
- Golden Gate1.6 km
- Ukrainian Parliament Building1.7 km
- National Opera of Ukraine1.8 km
- St. Volodymyr's Cathedral2.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Fairmont Grand Hotel - Kyiv
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Fairmont Grand Hotel - Kyiv
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Value for money | 9.0 |
|---|---|
Distance to city centre | 1.6 km |