Overview

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Castello City Hotel
Best Terrace

62 Martyron 1, Avenue, Heraklion 713 04, Greece
+30 281 025 1212

€33+

Overall guest ratings

8.3/10 Excellent
based on 1,802 reviews

Review highlights

  • 9.6
  • 9.4
  • 9.3
  • 6.8

Good to know

  • Accessible parking
  • Near city centre

Nearby

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    About

    Castello City Hotel is the ideal choice for the visitor to the city of Heraklion.

    Designed to meet the highest expectations of its select clientele, both professional and recreational, it offers an elegant ambiance, high-class service, and stylish accommodation.

    The hotel is open throughout the year, has easy access to and from the airport and port, and is conveniently located close to the commercial and historic centres of the city.

    Whatever your reason for visiting our ancient city, you will find a warm welcome, high-class facilities, and outstanding service at Castello City Hotel.

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    Castello City Hotel

    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 1,802 reviews
    • 9.6 "Excellent value."
    • 9.4 "World class service."
    • 9.3 "Excellent breakfast."
    • 8.4 "Location is great."
    • 8.1 "Very good internet connection."
    • 6.8 "Average cleanliness."
    • 5.7 "Rooms are ok."
    • 4.2 "Not very comfortable."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 1,261 reviews
    • 9.8 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      8.9 "89% said the reception staff was great."
      9.2 "92% found the restaurant service to be one of the best."
    • 9.3 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.2 "Location is great."
      7.9 "Great parking, according to 79%."
      8.1 "City centre within easy reach, said 81%."
      9.9 "99% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      7.3 "73% liked the proximity to sightseeing."
    • 7.9 "Internet works."
      7.9 "79% said the wifi quality was great."
    • 6.8 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.8 "Only 58% said the rooms were modern."
      6.8 "Only 68% found the balcony ok."
    • 4.4 "Not very comfortable."
      4.8 "52% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      3.6 "64% thought it was too noisy."
      2.3 "77% criticized the small bathroom."
      4.4 "Air conditioning was criticized by 56%."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 270 reviews
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 9.2 "Excellent breakfast."
    • 8.2 "Location is great."
      7.7 "Great parking, according to 77%."
      8.2 "City centre within easy reach, said 82%."
      9.7 "97% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
    • 6.8 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 4.6 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      3.5 "65% didn't like the uncomfortable beds."
      4.4 "56% said rooms were small."
      3.3 "67% had problems with the shower."
      2.8 "72% thought they were poorly maintained."
    • 3.7 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
      4.4 "56% said rooms were small."
      3.5 "65% thought it was too noisy."

    Overall rating

    8.5 Excellent
    based on 270 reviews
    • 9.4 "Excellent breakfast."
    • 9.4 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 8.7 "Location is great."
      10.0 "Near to public transport, according to 100%."
      8.1 "Great parking, according to 81%."
      8.4 "City centre within easy reach, said 84%."
    • 8.4 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
    • 6.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
    • 4.0 "Not very comfortable."
      4.0 "60% said rooms were small."
      3.8 "62% thought it was too noisy."
      2.3 "77% criticized the small bathroom."
      4.4 "56% didn't like the uncomfortable beds."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Accessible parking"
    "Near city centre"
    data provided by TrustYou

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