Overview

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Palace Hotel Hakone
Top Luxury Hotel

1245 Sengokuhara, Hakonemachi, Hakone, Japan
+81 460 848 501

€119+

Overall guest ratings

8.3/10 Excellent
based on 1,095 reviews

Review highlights

  • 9.0
  • 8.8
  • 6.9
  • 5.7

Good to know

  • Good accessibility by car
  • Spacious rooms
  • Close to public transport

Nearby

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    About

    Enjoy your visit to Hakone with a stay at Palace Hotel Hakone. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Nice touches like down comforters and slippers are offered up in all rooms, along with LED TVs and DVD players.

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    Hotels.com

    AMENITIES

    • Free Wi-Fi
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Laundry service
    • Spa
    • Sauna
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 1,095 reviews
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      8.7 "Housekeeping was great, according to 87%."
      8.3 "83% found the restaurant service to be one of the best."
    • 8.8 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      8.1 "81% said the beds were comfortable."
      7.9 "79% thought it was pleasantly quiet."
      7.9 "79% were satisfied with the air conditioning."
    • 8.1 "Generally very clean."
      7.6 "76% said rooms were clean."
      8.3 "83% thought it was clean."
    • 8.0 "Rooms are great."
      9.3 "93% thought rooms were spacious."
      9.3 "93% thought the view was good."
      7.6 "76% said rooms were clean."
      8.1 "81% said the beds were comfortable."
      7.9 "79% were satisfied with the air conditioning."
    • 7.5 "Good location."
      9.8 "Near to public transport, according to 98%."
      8.6 "Easily accessible by car, said 86%."
      8.8 "88% liked the proximity to sightseeing."
      10.0 "Great parking, according to 100%."
    • 6.9 "Breakfast is mediocre."
    • 5.7 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
    • 4.1 "Value below average."
      1.4 "The price was too high for 86%."
      1.5 "85% said the breakfast was too expensive."
    • 4.1 "Internet is poor."
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    Overall rating

    8.3 Excellent
    based on 525 reviews
    • 9.1 "Very comfortable."
      9.5 "95% thought rooms were spacious."
      8.3 "83% said the beds were comfortable."
      7.8 "78% thought it was pleasantly quiet."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.9 "Housekeeping was great, according to 89%."
    • 8.3 "Rooms are great."
      9.5 "95% thought rooms were spacious."
      9.1 "91% thought the view was good."
      8.3 "83% said the beds were comfortable."
      7.7 "77% said rooms were clean."
    • 8.2 "Generally very clean."
      7.7 "77% said rooms were clean."
    • 7.5 "Good location."
      9.8 "Near to public transport, according to 98%."
      8.5 "Easily accessible by car, said 85%."
    • 5.1 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
    • 4.4 "Value below average."
      1.5 "The price was too high for 85%."
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    Overall rating

    8.5 Excellent
    based on 481 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
      7.8 "78% thought it was pleasantly quiet."
    • 8.0 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      9.4 "94% thought the view was good."
      7.3 "73% said rooms were clean."
      7.9 "79% said the beds were comfortable."
    • 7.8 "Good cleanliness."
      7.3 "73% said rooms were clean."
      8.3 "83% thought it was clean."
    • 7.7 "Good location."
      9.8 "Near to public transport, according to 98%."
      8.7 "Easily accessible by car, said 87%."
      8.6 "86% liked the proximity to sightseeing."
    • 6.9 "Breakfast is mediocre."
    • 5.7 "Food is average."
    • 4.0 "Value below average."
      1.3 "The price was too high for 87%."
    • 3.9 "Internet is poor."
    View all review categories

    Overall rating

    8.0 Good
    based on 87 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.7 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 7.8 "Nice rooms."
      9.4 "94% thought the view was good."
      9.3 "93% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 7.6 "Good location."
    • 5.7 "Food is average."
    • 4.3 "Value below average."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Good accessibility by car"
    "Spacious rooms"
    "Close to public transport"
    data provided by TrustYou

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