Excellent
9.0
Pros:
The property was very clean.
Cons:
There was no fan in the bathroom.
Excellent
10.0
Pros:
Free parking and Shuttle to airport.
Excellent
10.0
Pros:
It was amazing the staff and cleanliness of the rooms were impeccable.
Cons:
No
Excellent
10.0
Pros:
Very friendly staff!
Cons:
Nothing.
Excellent
9.0
Pros:
Clean and quiet
Mediocre
3.0
Pros:
The staff was excellent!
Cons:
The breakfast was horrible. It didn’t state on the description that it was a continental breakfast. There was plain bagels, hard boiled eggs, yogurt, juice and coffee. There was jelly or anything extra. I paid a $---. Non refundable pet charge.
Excellent
8.0
Pros:
I found a very friendly receptionist when checking in. My room was very clean and gave me a good cup of coffee.
Cons:
I was surprised to find that my final price was higher than I was quoted when making my reservation. My attempts to find out why this happened were met with a statement that the person I should talk to "wasn't available".
Okay
4.0
Pros:
Nice bed,
Cons:
No hot water for bath...sink would clog up...no good room temp acquired from thermostat.
Excellent
9.0
Pros:
all great except for being disappointed in breakfast.
Excellent
10.0
Pros:
Clean, location, and staff was nice
Cons:
When I first went into the room, the bathroom smelt as if someone had just used it. But I could smell the scent even a day later so that probable meant there was some mildew somewhere in the bathroom pipes maybe?
Mediocre
3.0
Pros:
The rooms and some people
Cons:
I didnt like that the fact one of the nite staff people was so rude to my husband that I was lile im never ever recommeding that hotel again to anyone. And I think we should be comp a 2day stay at the hotel for the inconvenience and stress we had to deal
Good
7.0
Pros:
Good location for my needs. Price for room was very important
Cons:
The chair in the room was extremely uncomfortable.
Excellent
10.0
Pros:
Wonderful staff, modern rooms, including Keurig coffee. Internet is excellent. I always enjoy staying at this location.
Excellent
10.0
Pros:
Everything
Cons:
Road detours near hotel for road construction
Excellent
10.0
Pros:
Clean, quiet, comfortable beds, large tv, spacious room.
Cons:
Road construction next to hotel makes access a little difficult.
Excellent
10.0
Pros:
everything good but no hot breakfast. Near I25.
Cons:
No hot breakfast. Road construction near hotel.
Excellent
10.0
Pros:
Very clean, comfortable bed, large tv, quiet and fast internet.
Cons:
brown bag breakfast
Excellent
10.0
Pros:
Everything good but breakfast
Cons:
No hot breakfast
Excellent
8.0
Pros:
Very Clean, great mattress..
Mediocre
3.0
Cons:
The bathroom shower had dirty walls and the bathroom door had blood on it. Asked for it to be cleaned while I was out, it did not and my door unlocked when I got back. Talked to front desk they did very little to help. This was during covid-19
Okay
5.0
Cons:
Checked out early because people next door were what sounded like hammering on and off all night and early in the morning
Good
6.0
Pros:
The staff was very accommodating
Cons:
The location was a bit out of the way but it wasn't terrible
Poor
1.0
Pros:
I need my money back ----$
Cons:
Bad
Good
7.0
Pros:
Price and nice hotel
Cons:
Out of the way location with lots of construction and road work .
Poor
1.0
Pros:
Seems like a really nice room especially at a really good deal $--for what was supposed to be at $--- room. We did our part to make the room kept the room nice and appreciated it no smoking so we went outside but that didn't do any good because they
Cons:
The perfect scam to get their $---. we already checked out and been approved that the room was fine. But still hours later suddenly there was a $250 charge on my credit card and their story was they smelled smoke in the room.! What is scam!
Good
6.0
Pros:
It was more on the modern side regarding the decor and furniture so that was nice.
Cons:
The front desk clerk who checked me in and whom I spoke with a little later in regards to a request was not the friendliest nor as helpful as I would have appreciated
Good
7.0
Pros:
Location to DTC is satisfactory. Price was a little high. No lunch or breakfast; advertised restaurant was closed. A coupon to a local company like Hacienda Colorado (Across the parking lot) may be nice.
Cons:
Both pool and hot tub remained closed unlike a competitor who has a check-in-sheet at the front desk. At that other hotel, staff would call the room to let them know when their reserved time in pool or hot tub is available. Pool empty here.
Mediocre
2.0
Pros:
Very clean and friendly staff
Cons:
The hot water was out all week. Cold showers were terrible to start the day. Hot water heater was scheduled to be fixed on Wed, but it didn't, unfortunately. I know things happen, it's just unfortunate on this stay.
Mediocre
3.0
Pros:
Good location
Cons:
No hot water during our stay. I had another person with me and they only had one beds for our stay. Hotel is old and needs new carpet. Hallways look like an older cheaper hotel.
Mediocre
3.0
Pros:
There was a place to get food nearby. Unfortunately the food was also disappointing.
Cons:
The pet fee is 3x that of other hotels. The bathroom sconces we're rusted. The shower water was too cold and didn't heat up.
Poor
1.0
Pros:
At the front desk was very friendly and helpful. Also, We appreciated the thought of a complimentary breakfast delivered to our room in the morning.
Cons:
The path to the makeshift front office was icy. The room was outdated. The accent chair in the corner had stains all over it, which made things feel worse. A musty smell kept me awake. We checked out 1:45a.m. bc it was so bothersome, unfortunately.
Good
6.0
Pros:
The room was nice and clean.
Cons:
The hotel itself is really far away from the highway exit. Also construction was being done and that was just a mess! This was not mentioned at all when booking and kinda put an instant damper on the appearance of the hotel both inside and out.
Mediocre
3.0
Pros:
Price and Room
Cons:
Maid Service started knocking hours before check out time. Even when notified that room is occupied....they returned multiple times. Another guest had same experience and the front desk staff did not believe them when they addressed it in person.
Good
6.0
Pros:
Location
Cons:
Construction above my room.
Good
6.0
Pros:
The staff.
Cons:
It was under construction due to renovations.
Okay
5.0
Pros:
The room was clean
Cons:
The location was terrible. Was told it was only 15 miles from downtown, but didn’t mention it would be a 45 minutes ride to the middle of nowhere with nothing around.
Good
7.0
Pros:
Location
Cons:
Stains on sheets and hotel could use cleaning in public areas.
Mediocre
2.0
Pros:
Front desk and the pool. Location is pretty good.
Cons:
The building was not clean. Carpet was stained and deferred maintenance was abound.
Good
7.0
Pros:
Price
Cons:
Out on the middle of nowhere
Mediocre
2.0
Cons:
The room was very dirty and the staff weren't willing to do anything
Okay
5.0
Pros:
The hotel was clean and the staff was nice.
Cons:
$12 for one glass of wine? Come on. I checked in at the bar the next morning. The staff said the price was ridiculously high, but it was correct.
Excellent
8.2
Pros:
The staff was really friendly and helpful!
Cons:
The hot tub smelled really bad and was small. Soaking in a hot tub was my main reason for booking here and I was slightly disappointed.
Mediocre
3.0
Pros:
Staff was great. Location fine.
Cons:
Given room with view of lobby roof and apparently above the boiler room as there was loud rumbling all night. It sounded like an industrial size dryer filled with tennis shoes was in our bathroom.
Okay
4.0
Pros:
Felt safe, friendly front seat stafff
Cons:
The housekeeping was horrible, I was there for 3 days and they barely cleaned. Seemed like the bare minimum with making the bed and taking the dirty towels. Ran out of coffee and complimentary toiletries, and the gym was also very dirty.
Okay
4.0
Pros:
It was really clean, the room cleaning ladies are fantastic and really nice. The servers in the dining area are also great to work with. Also, beautiful views if you're on the 5th floor Mountain View.
Cons:
I was told I could check in at noon, then when I arrived I was told no rooms would be ready til three. Breakfast is $15 for lukewarm eggs and microwave bacon. The hot tub is just a bath, there's no jets. The pool is freezing.
Excellent
10.0
Pros:
The location was awesome! Close to the interstate but far enough away that noise wasn’t an issue. Close to park meadows mall and Ikea. Breakfast wasn’t included but for the price, buy breakfast elsewhere.
Cons:
No breakfast included.
Good
7.7
Pros:
Location is excellent!! Very safe!! Will come back again.
Cons:
One of the Elevator was not working so have to wait longer. Pillows were too soft. Need to upgrade pillow.
Okay
4.8
Pros:
Staff and location was excellent
Cons:
Room was in dire need of maintenance heat ac unit noisy entry door weather strip hanging off door small bathroom small room chair in room was stained and pillows were small and in need of replacement and the noise from hallway made sleep difficult. Definitely not worth the money and didn't live up to what I expect from a Hilton.
Okay
4.0
Pros:
Location and staff friendly
Cons:
Room was a two star at best needed maintenance and upgrade . Noise from outside inside made a good nights sleep impossible. Stay at another motel
Okay
4.5
Pros:
Arrived at 11:00 pm. Room was nort available. After an hour, an obviously new clerk didn't know what to do. Eventually we were sent to a new hotel. We were not told it was only for one night. (Our reservation was for three nights. Once again we had to pack go back to the Hilton , where they didn't know what to do with us. We were expected for a graduation at the Air Force Academy. We were late for the first event. Finally a woman came in, looked at the reservation, and said," I wrote right here that they were arriving late. How could you rent their room? Luckily, someone moved out, and we were given a room. This was a horrible experience!
Cons:
During my stay, at 4pm, my room still had not been cleaned.
Excellent
10.0
Pros:
Clean, beautiful décor, and excellent amenities for a business traveler. Great, professional service. Walking distance to an upscale Mexican restaurant (Hacienda Colorado) and in the heart of the business district. Daily USA Today and easy parking as well.
Okay
5.0
Pros:
It was quiet and private
Cons:
No
Mediocre
2.0
Pros:
I arrived after a 7 hour drive from Durango. Pulled up to intrance and I was sent around to a back entrance. When I entered the dust from drywall work cast a white glow over the entrance. It was difficult to breath. I commented to the desk manager and he told me it's so bad he has to clean the counter every 10 minutes. What I wasn't made aware of the situation during my booking is the issue I have with Hilton and the hotel. Never offered any remuneration or reimbursement of any kind. Would never stay here again
Excellent
10.0
Pros:
very comfortable
Good
7.4
Pros:
The lobby was nice. For such a high end hotel maybe they could renovate it a bit. I was surprised to see the popcorn ceilings. The customer service was good.
Cons:
That breakfast was not included with the room. No continental either. Coffee was good.
Good
7.4
Pros:
Proximity to the area.
Cons:
Needs updating. Felt dirty
Good
7.4
Pros:
The staff and service was great. The room was comfortable and well kept.
Cons:
The fitness center is tiny and the elliptical is broken.
Okay
4.0
Cons:
The room smelt really bad!!
Excellent
9.1
Pros:
Every thing was nice and clean.
Cons:
We asked for a rollaway and where told they would bring one right up after an hour and a half we still had no rollaway, so we asked again and they said they would check and see if they had any, half an hour later still nothing, we checked again and they said there where non. So we asked for two blankets and they brought one and we had call back for another one. Other than that is was a great stay.
Okay
4.5
Cons:
Rock hard beds. Staff was rude and made dumb jokes
Okay
4.2
Pros:
The bed was hard on one side and like a flat tire on the other. the adjustable bed wasn't adjustable! the heater sounded like a cricket.
Good
7.7
Pros:
The room was clean and the staff was super friendly. The location is close to the freeway but there are no shops or resturants near by. Breakfast was almost $13 and it was not worth it. Overall I would stay again.
Excellent
9.4
Pros:
You stay was only brief. We arrived after midnight but the front desk staff was very welcoming and quickly got us checked into our room. The next morning was an early departure to finish our trip but the staff greeted us and got us underway quickly with a sincere thank you for stay with them and a have a wonder day send off. Families were just starting to wake and head to the pool.
Excellent
8.0
Pros:
Pool awesome Hot tub great
Cons:
Pee stained mattress No food for breakfast for the $$ you pay, not even a banana....
Excellent
10.0
Cons:
I'd like a continental breakfast option
Good
6.2
Pros:
It was a nice hotel and staff was friendly
Cons:
I grabbed the remote to turn the TV on and found the remote sticky. That was a joke in its self. We found when step on the side of he bed that the floor was sticky. So sticky that our foot stuck to the carpet. After getting your foot away, your shoe was sticky while walking around the room. Really put a damper on things.
Excellent
9.1
Pros:
Staff was exceptional, very friendly and accomodating. Breakfast buffet, although not complimentary, was amazing. Fresh everything, and made to order omelets. Fantastic! Quiet rooms, nice strong water flow in shower. Free wifi was fast, a little lag during busy times but that's to be expected.
Cons:
Room cleanliness was taken care of where it mattered but kids found an old Dorito under the bed. Otherwise very clean.
Good
7.4
Pros:
I loved the indoor hot tub with a view of the falling snow.
Cons:
One staff member, but in the end was made right.
Excellent
8.5
Pros:
The bed was really comfortable, the staff was very helpful. We would stay again. The at,osphere was quiet, the facility was maintained well.
Okay
5.6
Pros:
Good location, clean rooms
Cons:
I was charged $50 for a crib for my son to sleep in, I think it's a little excessive it should come with the room. I will probably bring my own next time or just get a room with two beds
Good
7.6
Pros:
The room was very large and comfortable. There was a high end coffee maker and refrigerator as well as a desk, couch, and arm chair. It's location is convenient for accessing shopping and restaurants while also being set back from noisy streets.
Cons:
My chief complaint is that the internet is so slow I could not stream movies on my laptop. This seems like a frivolous complaint, but if the amenities include wireless internet then any reasonable guest should expect to get speeds typical of what one would receive at home. I asked at the front desk about the internet speed and was brushed off. The staff person stated, "yes, I have over 100 rooms, you won't be able to stream movies." When I said that was inconvenient given that most people stream movies, now, she just stared at me; I wish that was an exaggeration but it's not. When I stay in hotels, it's for leisure and I expect that for over $100 a night, I could at least watch Netflix. Also, breakfast is not complimentary and is, in fact, $13 for adults on top of the $100+ per night price just for a room.