Overview

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W Chicago - City Center

172 West Adams Street, Chicago, IL 60603-3604, United States
+1 312 332 1200

€153+

Overall guest ratings

7.9/10 Good
based on 976 reviews

Review highlights

  • 9.0
  • 8.5
  • 5.1
  • 5.1

Good to know

  • Pleasant entrance area
  • Friendly service

Nearby

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    About

    Make history in the Windy City, where timeless elegance meets modern luxury. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, music at Millennium Park, and the theater district. Our technology, creative cuisine and innovative spaces will help you make your meeting memorable and your event extraordinary. Work the body and unwork the mind at FIT, our 24/7 gym. Or indulge in an in-room shiatsu session. Retreat from the bustle of Chi-town into the serenity of our 403 guest rooms. Dive into the comfort of our signature pillowtop mattresses, 350-thread-count sheets and down comforters. Connect with High Speed Internet Access – all rooms are wired.

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    Starwood Hotels

    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Internet (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 976 reviews
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      8.9 "89% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.5 "75% thought the service was very professional."
      8.0 "80% said the concierge service was amazing."
    • 6.9 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 6.3 "Sufficient wellness & sports facilities."
      6.4 "For only 64%, the fitness area was satisfactory."
    • 5.5 "Food is average."
    • 5.1 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.1 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.2 "52% said the view was so-so."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 4.9 "Internet is poor."
      4.7 "53% thought it was overpriced."
    • 4.1 "Breakfast is below average."
    • 4.1 "Not very comfortable."
      2.8 "72% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.9 "81% criticized the small bathroom."
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    Overall rating

    7.8 Good
    based on 575 reviews
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 7.0 "Good cleanliness."
      9.3 "93% thought it was clean."
    • 6.8 "Average amenities."
      6.8 "68% thought the building was acceptable."
      6.5 "65% considered the lobby entrance to be so-so."
    • 6.5 "Vibe was decent."
      6.5 "65% considered the lobby entrance to be so-so."
      5.0 "Only 50% thought, the hotel was modern."
    • 5.5 "Food is average."
    • 4.9 "Internet is poor."
      4.7 "53% thought it was overpriced."
    • 4.7 "Value below average."
      4.7 "53% thought it was overpriced."
    • 4.4 "Rooms are not good."
      2.4 "76% said rooms were small."
      3.0 "70% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      2.0 "80% criticized the small bathroom."
      2.2 "78% found problems with the furniture."
      2.8 "72% thought the tv was sub-standard."
      3.8 "For 62%, the rooms looked old."
    • 3.7 "Not very comfortable."
      2.4 "76% said rooms were small."
      2.0 "80% criticized the small bathroom."
      4.2 "58% thought it was too noisy."
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    Overall rating

    7.9 Good
    based on 156 reviews
    • 9.1 "Terrific location."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 6.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.2 "Average value."
    • 5.1 "Internet is average."
    • 4.8 "Rooms are not good."
      3.0 "70% said rooms were small."
      3.0 "70% complained about the bathroom."
    • 4.1 "Not very comfortable."
      3.0 "70% said rooms were small."
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    Overall rating

    7.4 Good
    based on 107 reviews
    • 8.9 "Location is great."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.3 "Good amenities."
      7.3 "73% thought the building was wonderful."
    • 7.2 "Good vibe."
    • 7.0 "Good cleanliness."
    • 5.3 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 5.2 "Average value."
    • 4.0 "Not very comfortable."
      3.0 "70% said rooms were small."
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    Overall rating

    7.6 Good
    based on 136 reviews
    • 9.0 "Terrific location."
    • 8.5 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.4 "Good vibe."
    • 6.8 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 5.0 "Average value."
    • 4.9 "Internet is poor."
    • 4.3 "Not very comfortable."
      3.1 "69% said rooms were small."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Pleasant entrance area"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    staff was very helpful
    room was small
    size of the room
    city center
    close to public transportation
    room was not ready
    bathroom was tiny
    train noise
    friendly staff
    great location
    willis tower
    queen bed
    downtown chicago
    overnight parking
    modern and clean
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