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2 locations in Chelsea
Filters
Reviews
2.0 Poor
Oct 2023
2.0 Poor
Nov 2022
2.0 Poor
Jan 2022
6.0 Okay
May 2021
Pros:
The pickup process was quick and easy and I was glad I was not pushed to purchase additional coverage and all fees were explained to me clearly. I also appreciated the prompt receipt sent to me the day after I returned the vehicleCons:
The address provided for returning the rental car was at least several blocks away from the actual location, which led me to circle around looking for where the actual Hertz location was. I also was not aware that the location was closed over the weekend, hence I didn't know how or where to return the car keys.4.8 Mediocre
Aug 2020
Pros:
Drop off easy.Cons:
The car was filthy when I picked it up. There was a JALAPENO in the center console when I picked it up. If they missed that imagine what else they missed.2.0 Poor
Jul 2020
Pros:
This location was CLOSED. Why is it still online as an option? It was HELL trying to get reimbursed for this faulty booking.Cons:
Take this location offline.One location in Chelsea
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Reviews
10.0 Wonderful
Apr 2024
2.0 Poor
Mar 2024
10.0 Wonderful
Apr 2021
Pros:
Staff extremely nice and helpful. Pickup, drop-off and price all excellent.2.0 Poor
Oct 2020
Pros:
Uh, the entire location was CLOSED at my confirmed pickup time. I stood there with my luggage and my family with no car.6.8 Okay
Oct 2020
Pros:
Car was ready on time and was pretty clean. Price was good.Cons:
The pick-up location said not to worry about preexisting scuffs or scratches on the car because they were so small, but the drop-off location tried to pin those marks on me. Fortunately, I took a video of the car when I picked it up, proving the marks were already there. The drop-off location dropped the issue right away after seeing the video.6.4 Okay
Sep 2020
Cons:
The car reeked of cigarettes2 locations in Chelsea
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Reviews
5.2 Fair
Aug 2020
Cons:
The man working the desk at AVIS was doing his best and it was not his fault but the computer system was down and they had no one to back him up. We waited 1.5 hours in line to get the car delaying our trip significantly. Nothing from AVIS to make up for it in the inconvenience, a discount even an apology... very disappointing experience.7.6 Good
Jul 2020
Pros:
Cool staff. Good rental.Cons:
Daily price could've been a little lower, but overall not bad location.6.0 Okay
Nov 2019
Pros:
Staff was friendly and drop off was easyCons:
Car selection10.0 Wonderful
Oct 2019
Pros:
Staff was super friendly! Location of the Avis office so convenient next to Penn Station.3.6 Poor
Sep 2019
Pros:
Location close to my apartmentCons:
The agent didn’t inform me that there wasn’t ez pass in that particular car. I didn’t know I had to monitor this despite saying “please add insurance and EZ Pass (because I know I’m going to New Jersey)!” My rental cost now doubled. The gas level was also incorrectly noted, so I had to fight that!4.0 Mediocre
Sep 2019
Cons:
The person behind the counter was not polite. He didn’t have the car I rented and told me I had to upgrade or take a van. I told him Hertz gives our upgrade cars if they don’t have your car and he was not friendly.One location in Chelsea
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Reviews
10.0 Wonderful
Sep 2019
Pros:
The whole experience was excellent, but mainly I want to praise the staff for being super friendly and overall helpful.10.0 Wonderful
Jun 2019
Pros:
Staff was amazing - really nice and helpfulCons:
The entrance to the office is not pedestrian friendly - I have to walk up and down an active driveway8.0 Very Good
Nov 2017
Pros:
Car was excellent, no charge for EZ pass!!Cons:
Hard to find and reliance on App was a little cumbersome for first timeOne location in Chelsea
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Reviews
10.0 Wonderful
Dec 2020
Pros:
The staff was super helpful and friendly. One of the best experiences I've had picking up a car in NYC.Cons:
I wish the tank was full when I picked it up. It's a bit more complex to return a tank at 5/8 than to return one that is full.One location in Chelsea
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Reviews
2.0 Poor
May 2020
Cons:
They would not honor my reservation because it Was made same day6.0 Okay
Oct 2019
Pros:
We needed to change cars because the windshield wipers on the car given to us in New York did not work. After much grief (see below), we were finally given excellent service and a new car by Joe and Cassie at the Enterprise office in Augusta, Maine.Cons:
The car we picked up in New York had a faulty driver side windshield wiper and was unsafe to drive in the rain. We tried to call Enterprise from the road and got bounced around and nobody could help us. We finally located an office on our own (The last person we talked to said "Call 911"!)8.4 Very Good
May 2019
Pros:
The staff at Enterprise were wonderful. They were very nice and helpful. They made pick up and drop off very easy.Cons:
While the people were wonderful, the price was outrageous. $700 to rent a car for 3 days (and this was the cheapest option available) is extremely unreasonable and thus I will not likely use Enterprise ever again. I will also tell others about this unreasonableness.10.0 Wonderful
Jul 2017
Pros:
Upgraded from Chrysler 200 to 300 without any added charges. Easy pickup in Manhattan, drop off at LGA a week later.8.8 Very Good
Jul 2017
Pros:
Helpful staff Nice new car Toll Pass was really helpful, would recommend renting oneCons:
Car could have been a little bit cleaner. Wasn't dirty, just not 100%.8.0 Very Good
Dec 2016
Pros:
The staff is courteous and efficient!Cons:
I thought I was renting Toyota RAV, got Dodge Journey instead. The ride is bumpy and uncomfortable. Hardly the same thing!One location in Chelsea
One location in Chelsea
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
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