Pros: Car was very clean
and very easy to find
Anna went above & beyond to try to help, and Communication with her was really good!!
Cons: Upon arrival in Wenatchee there was no one from Hertz available to get my car for me so I had to call a relative to come out to the airport at midnight to pick me up only to bring me back to the airport the following day to pick up the car.
So I had to pay twice for my rental since I did not have my husbands credit card with which he made the reservation with; same bank, same last name, same billing address. Not a fan of this stipulation...
And there was no one available to turn my keys into or my contract when I left on Saturday morning. So I drop the keys in the contract in a little drop box outside the Wenatchee airport. No customer service going on there. No Thank you, no friendly face.
16 Aug 2017
Price was not honored
Pros: There was not a single thing we liked about this experience. He said he couldn't find our order in his system and wouldn't be able to give us that price and said he had no other cars.
Cons: They did not honor the price we had through you. Their car was not vacuumed out and really dirty. He said it has full tank which was a lie, there was only about 3/4 full.