Pros: You charged me a $4,000 deposit and my plane tickets were thus denied. And i was left stranded in south america and forced to by new plane tickets at the airport. It was awful!
3 Sep 2016
Cons: The employ gave my a bill overestimated of 100$ and corrected on the invoice by hand writing after I noticed it. After al,l he apologized for his mistakes, what is even more lame. He definitely intended to rip me off.
12 Sep 2016
Pros: The guy that helps us with the rental was very helpful and patient.
20 Sep 2016
Pretty good would rent again
Pros: Truck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that.
Cons: Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.
27 Oct 2016
Didn't have car we reserved and were not prepared
Cons: They didn't have the car we reserved and were not very helpful.
Cons: Terrible customer service at the counter, pickup and dropoff. Hidden fees appears when you pick up.
16 Jul 2016
Cons: Overcharged for one way rental Santiago to Puerto Montt
23 Nov 2016
Really difficult to find dropoff location
Pros: When we couldn't find the dropoff,my husband went and found someone from Budget and he came and drove us to the location which we wouldn't have found. They said that happens all the time.
Cons: We had to wait at pickup for the car for a while. Then the car was a bit rough looking and gas tank wasn't full but they told us that. The dropoff took about an hour. Thankfully we had a lot of time planned at the airport because we needed it. Sign posts are awful. Apparently, you need to follow the sign for national rental car which is off to the right.