New Haven Car Hire

Cons: THAT I COULDNT USE A DEBIT CARD.

Cons: Somewhat limited hours on weekends, but workable.

Cons: - they were only open until 2pm on Sunday - they pushed too hard for me to get the rental insurance - they don't have a local phone number, and you can't reach a human on the 800 number.

Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.

Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it

Cons: Everything was great; no complaints. I would highly recommend this place to anyone.

Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.

Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.

Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.

Cons: The car insurance was expensive!

Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.

Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.

Cons: No complaints

Cons: None.

Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.

Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.

Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.

Cons: Car was not clean and smelled stale. Gas tank was not full, even though rental agent said it was and noted on agreements. Called to see if I could pick up early and was told yes, however when I got to the rental location 2 hour ahead if pickup reservation was told would cost me $40 for extra hour if I didn't return same time poor service. I'm

Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl. Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job? Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.

Cons: Over the phone Customer Service could be better.

Cons: I bought insurance and the rental car through Kayak, and after I made the purchase I received two emails, telling me that the insurance was not through the car rental company (Hertz) but through a third party (Allianz). When I got to Hertz, I was told that the insurance did not cover liability (only collision) so I had to pay an extra $17/d for full coverage. Essentially, the Allianz insurance that I paid for was a) not what was advertised and b) useless in Hertz's view. Coupled with the snowstorm (no one's fault of course) it pretty much ruined my trip.

Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...

Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.

Cons: Nothing.

Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!