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New Haven Car Hire

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New Haven car hire reviews and directory

Alamo
alamo
Car hire reviews:
Excellent (9.1, null reviews)
Car hire locations in New Haven:
1 location
Alamo
Locations in New Haven
290 State St
+1 888 233 8749
  • 9.0
  • 8.9
  • 9.2
  • 9.2
  • 9.2
Recent reviews
10.0 Excellent
7 Dec 2015
Pros: The best customer service of any car rental agency I have ever used.
10.0 Excellent
3 Feb 2016
Pros: Employees were great. Took the time I needed to work with me.
Cons: THAT I COULDNT USE A DEBIT CARD.
10.0 Excellent
24 Apr 2016
Easy Rental
Pros: Easy to find, close to Train Station in New Haven Connecticut. Great customer service and easy on/off I-95.
Cons: Somewhat limited hours on weekends, but workable.
6.0 Good
26 Apr 2016
Beat up car
Pros: I dont understand how a Nissan with 30000 miles can drive so poorly. The engine sounded like it was screaming when the car went above 40 mph.
8.4 Excellent
25 Jul 2016
Pros: + customer service was really nice at the location
Cons: - they were only open until 2pm on Sunday - they pushed too hard for me to get the rental insurance - they don't have a local phone number, and you can't reach a human on the 800 number.
5.6 OK
8 Aug 2016
Poor drop-off location
Pros: They had a bathroom in the office
Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.
10.0 Excellent
11 Aug 2016
Free upgrade!
Pros: I rented the cheapest car possible, some Eco or whatever. Got a free upgrade to a Jeep Renegade. That was awesome. Everything else was great, too. Friendly staff and quick service.
9.6 Excellent
16 Aug 2016
Pros: Pretty much everything down to the manager who helped us very helpful and pleasant
Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it
10.0 Excellent
10 Oct 2016
Amazing deal; fantastic customer service
Pros: Eryk the manager was super friendly, efficient, and helpful. He gave me a brand new Elantra for $34/day. He also suggested a great orchard for the long weekend. I will definitely go back to Alamo.
Cons: Everything was great; no complaints. I would highly recommend this place to anyone.
10.0 Excellent
24 Oct 2016
Best value for money.
Pros: free upgrade
Hertz
hertz
Car hire reviews:
Good (6.3, 20 reviews)
Car hire locations in New Haven:
2 locations
Hertz
Locations in New Haven
1 George Street
+1 203 777 6861
155 Burr Street
+1 203 469 8826
  • 5.9
  • 6.6
  • 7.0
  • 5.8
  • 5.6
Recent reviews
10.0 Excellent
30 Oct 2015
Painless, pleasant, pick up, and trip. No complain
Pros: The ease of the whole experience.
Cons: None.
9.2 Excellent
16 Dec 2015
Point of drop off
Pros: The point of drop off was fantastic. Very friendly and the folks even offered to drive me to my hotel. Much appreciated after a stressful day of travel.
8.0 Excellent
28 Dec 2015
Pros: Car was perfect for our needs - nothing fancy. Price was way cheaper than if we had rented in NYC
Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.
5.6 OK
10 Oct 2016
Pros: it was a clean car. the staff was so kind and gave me good explaination. Thank you.
Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.
2.0 Mediocre
17 Jan 2017
Pros: We were unable to rent a car as I didn't have a major credit card. I assumed I could pay for the car using the card provided.
2.0 Mediocre
8 Feb 2017
Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.
5.2 OK
3 Mar 2017
Cons: Car was not clean and smelled stale. Gas tank was not full, even though rental agent said it was and noted on agreements. Called to see if I could pick up early and was told yes, however when I got to the rental location 2 hour ahead if pickup reservation was told would cost me $40 for extra hour if I didn't return same time poor service. I'm
4.8 OK
8 Mar 2017
Slow, but mostly functional
Pros: They had a car available on an hour's notice.
Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl. Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job? Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.
10.0 Excellent
15 Mar 2017
Great Customer Service
Pros: Our rental car was not ready when we got there. So they gave us an upgrade for the same price as our original rental.
Cons: Over the phone Customer Service could be better.
6.0 Good
19 Mar 2017
Cons: I bought insurance and the rental car through Kayak, and after I made the purchase I received two emails, telling me that the insurance was not through the car rental company (Hertz) but through a third party (Allianz). When I got to Hertz, I was told that the insurance did not cover liability (only collision) so I had to pay an extra $17/d for full coverage. Essentially, the Allianz insurance that I paid for was a) not what was advertised and b) useless in Hertz's view. Coupled with the snowstorm (no one's fault of course) it pretty much ruined my trip.
Budget
budget
Car hire reviews:
Good (7.0, 19 reviews)
Car hire locations in New Haven:
3 locations
Budget
Locations in New Haven
155 Burr Street
+1 203 468 5704
323 George Street
+1 203 786 6584
50 Union Avenue
+1 203 782 0082
  • 6.9
  • 7.0
  • 7.8
  • 6.3
  • 7.0
Recent reviews
8.0 Excellent
14 Jul 2017
Good experience
Pros: Really friendly and trustworhty customer service ion George Street in New Haven CT.
8.8 Excellent
1 Oct 2016
great experience other than the operating hours
Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.
4.4 OK
27 Jan 2017
Car reeked of smoke and there was no after-hours k
Pros: Cheaper than other options in New Haven
Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.
6.4 Good
3 Apr 2017
Pros: The two gentlemen were very nice
2.0 Mediocre
20 Jun 2017
Be Careful What You Read
Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.
9.6 Excellent
6 Jan 2016
Pros: The custumer service was good, quick pickup and quick return, the car condition and the prices was excellent!
Cons: The car insurance was expensive!
10.0 Excellent
25 Apr 2016
Awesome Service
Pros: I was running late due to train issues and they waited 30 minuted for me after they closed.
8.8 Excellent
26 Jul 2016
Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.
4.4 OK
21 Nov 2016
Good price
Pros: I liked the friendliness of the staff when picking up the car. Also the price was pretty good.
Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.
10.0 Excellent
12 Dec 2016
Best rental situation experience
Pros: Clean car timely service very wonderful and polite employees
Cons: No complaints
Avis
avis
Car hire reviews:
Mediocre (2.5, 16 reviews)
Car hire locations in New Haven:
3 locations
Avis
Locations in New Haven
155 Burr Street
+1 203 466 2847
323 George Street
+1 203 772 6626
50 Union Avenue
+1 203 624 2161
  • 2.5
  • 2.5
  • 2.5
  • 2.5
  • 2.5
Recent reviews
2.0 Mediocre
27 Dec 2016
John
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
2.0 Mediocre
20 Jul 2017
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
4.0 OK
29 Aug 2017
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
2.0 Mediocre
17 Sep 2017
The place is no longer there!
Cons: The rental doesn't exist any more.. There is a construction site instead...
Enterprise
enterprise
Car hire reviews:
OK (5.5, 4 reviews)
Car hire locations in New Haven:
3 locations
Enterprise
Locations in New Haven
155 Burr St
+1 203 468 5725
2 Amity Rd
+1 203 397 4999
408 Crown St
+1 203 789 2252
  • 5.3
  • 5.3
  • 6.0
  • 4.7
  • 6.0
Recent reviews
4.4 OK
15 Mar 2017
Pros: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.
Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
2.0 Mediocre
19 Nov 2016
Terrible Service
Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.
10.0 Excellent
11 Apr 2017
Great service nice people.
Pros: Quick and efficient noting
Cons: Nothing.
National
national
Car hire reviews:
Excellent (10.0, 3 reviews)
Car hire locations in New Haven:
2 locations
National
Locations in New Haven
155 Burr St
+1 203 468 5725
290 State St
+1 888 826 6890
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
20 Aug 2016
Pros: Convenient, good price for dropping car at different location
Dollar
dollar
Car hire locations in New Haven:
1 location
Dollar
Locations in New Haven
2260 Whitney Avenue
+1 203 466 0439
Sunnycars
sunnycars
Car hire locations in New Haven:
2 locations
Sunnycars
Locations in New Haven
155 Burr Street
290 State Street
Thrifty
thrifty
Car hire locations in New Haven:
1 location
Thrifty
Locations in New Haven
2260 Whitney Avenue
+1 203 466 0439
63 travellers who hired a car in New Haven gave the car agency they used an average rating of 7.1

Car hire locations in New Haven

New Haven