New Haven Car Hire

NEVER USE BUDGET IN NEW HAVEN

Pros: NOTHING

Cons: Overpriced and a total rip off. The staff wouldn't work with me to make changes and when I saw a much cheaper price for the same car at the same place, he wouldn't honor it.

No flexibilty

Cons: We had a situation arise where we needed to return the car a day early and found very little flexibility from the Budget location where we dropped off. Customer service was also not helpful in finding us a solution without charging us a $200 one way fee for a situation out of our control. Luckily the location we did go to to return the car a day early was understanding. Kudos to the Logan Airport location.

Overcharged

Pros: The salesperson included addition insurance that I did not ask for, as well as doubled the young renter fee that was already on the reservation.

Cons: See above. My $355 reservation ended up being a $490 charge.

Cons: Car was not smooth and it's hard to drive. The engine constantly making noise

Be Careful What You Read

Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.

Over charged for. Dirty car

Cons: There was a problem with the booking instead of getting the rate I had booked I was charged a higher rate. I was told that if I don't like the rate they were offering that I should book it on line. When I couldn't find a cheaper rate on line I came back to the counter and the rate went up by another 50.00 for the three day rental. The man that helped me said I should have taken the first offer. I felt like he was punishing me. I had also asked if they offer senior discounts or AAA discount he said yes but I never received any discount. When I dropped off the car I told them there was a leak in the left rear tire and the person looked at the car and asked if I was driving it on a construction sight. I said of course not but it was that dirty when I picked it up. It was never detailed they just gave it to me in that condition. Overalls my experience was poor and the attitude of the counter person was less than helpful condescending and curt. As he passed the other counter person he whispered something about me having to pay more because I didn't take the first offer.