Pros: The Avis staff was very efficient and friendly.
Pick-up/drop-off was seamless.
Cons: Advertised cars were VW, Toyota or similar. Wasn't expecting a Chevy
Handling is the foremost consideration in a car and the Chevy was a bit boxy. The car was for local travel, so it was fine, but would not have felt comfortable long distance.
Pros: Pickup and return went smoothly. Requested car type (minivan) was available and was perfect for our needs. Representative was very helpful and offered to remove seats if this would be helpful to us. He also went over a few features of the car and "walked around" the car with us to ensure that we were in agreement about any existing damage (which was only a minor scratch but was noted on the paperwork). I also was appreciative that I could leave our personal car there during the rental period and pick it up when I returned the rental. Price was good. Would definitely consider Enterprise the next time we needed a rental.
4 Nov 2016
Cons: I'm sure the car would have been fine but we never got to see for ourselves. Upon arrival we were greeted coldly and told a list of things we needed to rent a car AFTER reserving a car a month prior. The list was outrageous and wasn't even plausible for us to complete. The lady helping us was rude and didn't offer any suggestions or other ways to help us. Unfortunately her attitude was the worst part of the experience. I do not think we will ever rent from them. We instead used a small family owned business and had a great experience .