Pros: I prepaid and then when i got there they did a credit check and asked me for a major credit card. Since i didn't have a major credit card so i wasn't able to rent. Now i have to wait on my refund. They told me my refund would be there by my next bank statement. Now i don't have the money to rent anywhere else and it messed up all my plans for my kids birthday. Budget sucks will never rent there again.
24 Jan 2016
Pros: the service was excellent and I will recommend anyone to go there because they're nice people that help you out
12 Jul 2016
Pros: Everything was excellent. I have no problems with Budget.
21 Nov 2016
Pros: When we arrived they did have a long line, however, the line did love rather quickly and the process to rent a vehicle was rather short. The car was cleaned and was given a free upgrade without the representative trying to sale is an upgrade to avoid a longer wait. She was absolutely great as she made the process seamless.
Cons: Policies-tolls: Sunpass cost, they charge you a daily fee for Sunpass in addition to the cost of tolls.
Pros: Thank you for a very nice rental experience and a safe vehicle
6 Mar 2017
Pros: Car was ready and the type requested.
Cons: I specifically asked about bringing it back early .but perhaps 2 hours after pick up time. Was told it would be "a bit more."
I was charged for an additional 24 hours. When I complanned, he suggested I keep the car longer, since I had to pay for it anyway!
Arrogant local office refused to provide the vehic
Cons: As soon as I made the reservation I called the local office to confirm availablility and that the car would be dropped off when I arrived at the local airport. The agent confirmed at that time. I then called again the day I flew in to confirm that morning. Again the appointment was confirmed. So I get there, and call the office to have them drop the car off as discussed. The agent that answered this time was the most arrogant unhelpful person I have ever dealt with. Furthermore he flat out refused to bring us the car we had reserved, stating that the reservation was not valid for dropping off the car, even though I have the other reps stating this would be done on recorded phone calls. He ended up hanging up on us claiming that he was the manager of the store and that he couldn't get in trouble for ignoring our reservation. Needless to say I won't be booking a car via kayak / enterprise again! Fortunately the airport manager let us borrow a car for the day, or we would have been stranded!! I think I will make a little YouTube video out of this cat and his complete disregard for his customers. Maybe make a shortcut link to it out of something like enterprisecarshomestead.com.
12 Mar 2017
Cons: My car smelled like cigarette smoke. When I called the Homestead office they said that the Miami office would give me some credit. When I dropped the car at Miami they said they couldn't because it was a closed ticket that only Miami could fix. I called aMismi AGAIN and they did nothing to rectify the. Never had such poor service from Enterprise EVER!!