Novum Hotel Golden Park Budapest

The location was excellent

To be honest I was a little disappointed with the front counter staff. I am an easy person to get along with but I felt like I always needed to drag the staff member from the back room from their private phone or television to get service and then on occasions didn't really get the help I was after. I didn't feel the photos of the room were accurate as the room was only just slightly larger than the bed itself. The soap dispenser was hanging off the wall in the bathroom by one screw barely. When I tried to have breakfast was told I was not entitled, so I asked to charge my room and was told I had to go and pay at the front desk and bring ticket back, again with the front desk, had to line up to get a breakfast ticket. This hotel is in a great position and some of the staff did try hard, I really hope they can look at these issues and improve to a high standard.

The location was fairly good - close to the main railway station, the beds were very comfortable, hotel had facilities such as a bar, souvenir corner and luggage storage

The room that I was allocated had not been properly cleaned - roomladies were EXTREMELY DISRESPECTFUL and rude, screaming at me after dusting away PIECES OF HAIR ON THE SINK and insisting that the room was clean. Very poor sanitation-wise for a 4 star hotel, even the downstairs public toilet was cleaner than what I got. However, the receptionist was kind and serious enough to resolve the issue in short time - only for his professionalism does this hotel get more than 3/10 as a mark

The cheap price was justified

Cheap, staff was friendly, couple decent bars nearby. Generally clean.

No parking, had to park at the nearby mall (although for free). Beds are narrow, and the towels were old with holes. There was no power in the wall socket, hairdrier and tv did not work.