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|Distance to city centre||1.1 km|
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Pool is really cold
Despite the comfort , furnishing and great size of the appartment the awful noise made us leave the day after our arrival. We also would have enjoyed the swimming pool although it was in another building with several locked doors.
The welcoming was very brief and disdainful. Contrary to what had been anounced, no breakfast was offered. Not to mention the fact that there were no water bottles available. We had not been warned of the works in progress of new buildings for the hotel which led to constant unbearable noise right under our windows. The staff showed no understanding of the situation: we had arrived at 5pm but were told to leave the place before 11am the next day to have a PART of the fees refunded (we had booked for eight days). We spent part of the night and of the following morning looking for another place to stay and finally left at 1pm. The staff then showed again no understanding.. Although we were only two hours late and given the circumstances, they absolutely refused to refund us and told us the director couldn't be reached for the next seven days!
The apartments are new, fully equipped and modern (with private pool). The swimming pool is amazing. The entire property is recent and luxurious and the staff is very friendly and helpful. One of the best hotel I have ever been.
The property is located in zama area which is entirely a building site. this means that Works are carried out from 7 am and are quite noisy (you can hear noise from the swimming pool and some apartments as well). We booked one apartment in building 2 but it was too noisy. The staff moved us to a new apartment in building 5 which was much quieter. It gets you some days to understand the best way to reach the property considering that it is not very well indicated.
- hotel/apartment stunning. The design is amazing and very spacious. -private pool is amazing and will help you to relax. - amenities super clean - location in a new and clean area with Space to park
- However, the location is in a new area with many constructions and roads still not finished. Not many restaurants/coffee shop near by and dark at night. But will be amazing when everything done. You def need a car when u stay in this area. - cleaning is only every 4 days. Not enough. - we have to pay the bikes when we take them. The hotel should just take a deposit. Despite, I would come back again!
the Apartment and the furnitures are modern and stylish. The pool and the poolbar are great and clean. The entire compound is great, modern and stylish.
There is a 360 degree construction going on which goes from 7:30 AM till late eve 8 PM. The construction is on own premises and the immediate neighbourhood. There is no apartment without construction noise and we really suffered a lot during our stay. There is no chance of making a relaxed vacation in this apartment hotel so be aware when you consider to book since the construction work just started and will last at least another one to two years. We cannot recommend to stay in the Aparthotel because of this. The price is quite high but someone expects to get value for money instead living in the middle of construction work.
When you stay at Arthouse Art Residences in Tulum, you'll be near the beach, within a 10-minute drive of Gran Cenote and Playa Paraiso. Featured amenities include luggage storage, a library, and an elevator. Free self parking is available onsite.
based on 80 reviews
Things to know
- Spacious rooms
- Friendly service
- Beautiful architecture
- Stylish hotel
Policies vary by room type and provider.
FAQs when booking at Arthouse Art Residences
Where is Arthouse Art Residences located?
Arthouse Art Residences is located at Nak Be Block 29 Lot 9 Apt 301, 1.1 km from the centre of Tulum. Tulum Mayan Ruins is the closest landmark to Arthouse Art Residences.
When is check-in time and check-out time at Arthouse Art Residences?
Check-in time is 15:00 and check-out time is 11:00 at Arthouse Art Residences.
Does Arthouse Art Residences offer free Wi-Fi?
Yes, Arthouse Art Residences offers free Wi-Fi.
Does Arthouse Art Residences offer free parking?
Yes, Arthouse Art Residences offers free parking.
Does Arthouse Art Residences offer free airport shuttle service?
No, Arthouse Art Residences does not offer free airport shuttle service.
How far is Arthouse Art Residences from the airport?
Arthouse Art Residences is 65.4 km from Cozumel. Arthouse Art Residences is 110.9 km from Cancun.
Can you bring pets to Arthouse Art Residences?
No, pets are not allowed at Arthouse Art Residences.
Does Arthouse Art Residences have a pool?
Yes, Arthouse Art Residences has a pool on-site.
Most popular landmarks
- Tulum Mayan Ruins 2 km
- Playa Paraiso 3.3 km
- Tulum National Park 3.6 km
- Gran Cenote 4.9 km
- Tulum Monkey Sanctuary 7.2 km
- Casa Cenote 10.3 km