Cons (-) I wish I engaged the breakfast buffet option when I booked with you.
5 stars
Grand Kempinski Hotel Shanghai
Photos of Grand Kempinski Hotel Shanghai
Overview
Grand Kempinski Hotel Shanghai is located in Pudong and provides guests with a range of premium amenities such as an indoor pool and free Wi-Fi. The various facilities this elegant hotel has to offer include a 24-hour reception, an executive floor and meeting rooms.
For those requesting luxury, Grand Kempinski Hotel Shanghai provides a limousine service and views of The Bund, Pudong and Huangpu River. Additionally, the multilingual staff are on hand to provide assistance. A well-equipped fitness centre is also available.
There are 686 rooms at the hotel, each offering all the necessities to ensure a comfortable stay. Each features a range of entertainment options, including an iPod docking station and a flat-screen TV. A pillow menu, a refrigerator and a mini bar can also be found in each.
Guests of Grand Kempinski Hotel Shanghai are invited to experience Chinese cuisine at Suntime Century, or try Asian meals at Elements. Guests can choose from a range of drinks at The Lobby Bar or Havana Bar. A wide choice of dining options can also be found close by.
The hotel is less than a 35-minute drive from Shanghai Hongqiao International Airport and Oriental Pearl Tower is a brief walk away. Shanghai Tower, Jin Mao Tower and Shanghai World Financial Center are each within walking distance.
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Amenities at Grand Kempinski Hotel Shanghai
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business centre
- Cable or satellite TV
- Meeting/Banquet facilities
- Spa
Services and conveniences
- ATM on-site
- Business centre
- Express check-out
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24-hour front desk
Pool and spa
- Sauna
- Pool
- Spa
- Hot tub
Accessibility and suitability
- Non-smoking rooms available
- Disabled access
- Lift
- Designated smoking area
Dining
- Restaurant
- Bar/Lounge
- Minibar
- Refrigerator
Parking and transportation
- EV charging station
- Free parking
Laundry
- Laundry facilities
- Laundry service
Things to do
- Beauty salon
- Gift shop
Basics
- Free Wi-Fi
- Air-conditioned
Media and entertainment
- Cable or satellite TV
Bathroom
- Hairdryer
General
- Storage available
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Grand Kempinski Hotel Shanghai
8.5
Very good
1192 verified ratings
Wonderful
659
Very good
198
Good
172
Okay
68
Fair
57
Mediocre
16
Poor
22
Summary of reviews
Guests say
Guests have appreciated the hotel's great location and views, noting it as a strong point. The breakfast variety has also received positive feedback. However, there are significant criticisms regarding service quality, with many guests highlighting issues such as language barriers and staff responsiveness. Additionally, amenities such as the internet and pool policies were sources of frustration for some guests, impacting their overall experience.AI-generated from customer reviews
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Score by provider
8.6 out of 10
385 reviews
8.9 out of 10
15 reviews
8.2 out of 10
4 reviews
All reviews
Pros (+) Everything started so negative, that it was difficult to appreciate anything.
Cons (-) CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.
Pros (+) Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year.
Cons (-) Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
Pros (+) A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well.
Cons (-) Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the wa...
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Location
1288 Lujiazui Ring Road, Shanghai 200120
What's nearby
- Oriental Pearl Tower0.5 km
- Shanghai World Financial Center0.9 km
- Pudong Riverside Promenade and Park1.2 km
- The Bund1.4 km
- Yu Yuan Garden2.1 km
- Nanjing Road3 km
- People's Square3.1 km
- Shanghai Museum3.2 km
- Xintiandi3.9 km
- Fuxing Park4.4 km
- Shanghai Science and Technology Museum4.5 km
- French Concession5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Grand Kempinski Hotel Shanghai
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Grand Kempinski Hotel Shanghai
Nearby hotels and places to stay
Closest
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See most recommended stays in ShanghaiGood to know
Value for money | 8.3 |
|---|---|
Distance to city centre | 3.4 km |
Nearest airport | Shanghai Hongqiao Intl |
Distance to airport | 16.7 km |