Overview

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Park Plaza Santiago

Av. Ricardo Lyon, 207, Santiago 751-0190, Chile
+56 2372 4000

€73+

Overall guest ratings

8.2/10 Excellent
based on 1,778 reviews

Review highlights

  • 9.2
  • 8.7
  • 4.4
  • 3.5

Good to know

  • Friendly service
  • Professional service

Nearby

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    About

    Placing you within a 15-minute drive of Palacio de la Moneda and San Cristobal Hill, Park Plaza Santiago offers an airport shuttle (available on request) for USD 80 per vehicle. Guests can indulge in spa services, and Park Lane serves breakfast, lunch, and dinner. There's an indoor pool and a rooftop terrace, and rooms at this upscale hotel offer MP3 docks and 24-hour room service.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Terrace/Patio
    • Facilities for disabled guests
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews of Park Plaza Santiago

    Overall rating

    8.2 Excellent
    based on 1,778 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "City centre within easy reach, said 90%."
      7.0 "Easily accessible by car, said 70%."
    • 8.7 "Breakfast is good."
    • 7.9 "Good service."
      8.1 "81% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.7 "Housekeeping was great, according to 77%."
      8.4 "84% said the concierge service was amazing."
    • 4.4 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.0 "70% said rooms were dirty."
      2.1 "79% thought they were poorly maintained."
      0.2 "For 98%, the rooms looked old."
      1.8 "Air conditioning was criticized by 82%."
      2.9 "71% found problems with the furniture."
      2.6 "74% had problems with the shower."
      2.5 "75% criticized the small bathroom."
      1.3 "87% said the bathroom was dirty."
    • 3.5 "Pool is below average."
      2.0 "Dirty pool, said 80%."
    • 3.5 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      0.6 "94% complained about the elevator."
    • 3.1 "Horrible vibe."
      0.2 "98% criticized the unstylish hotel."
    • 2.9 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      3.0 "70% thought it was rather dirty."
      1.3 "87% said the bathroom was dirty."
      2.0 "Dirty pool, said 80%."
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    Overall rating

    8.3 Excellent
    based on 977 reviews
    • 9.1 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.7 "Breakfast is good."
    • 8.4 "Great service."
      8.1 "81% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.8 "88% said the concierge service was amazing."
      7.6 "Housekeeping was great, according to 76%."
    • 4.1 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      2.8 "72% said rooms were dirty."
      4.9 "51% said rooms were small."
      2.0 "80% thought they were poorly maintained."
      0.1 "For 99%, the rooms looked old."
      1.7 "Air conditioning was criticized by 83%."
      2.5 "75% found problems with the furniture."
      2.7 "73% thought the tv was sub-standard."
      2.9 "71% had problems with the shower."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      0.7 "93% complained about the elevator."
    • 3.2 "Horrible vibe."
      0.2 "98% criticized the unstylish hotel."
    • 2.8 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
    • 2.5 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 320 reviews
    • 9.3 "Terrific location."
    • 9.0 "Excellent breakfast."
    • 7.9 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 6.1 "Average comfort."
      5.6 "Only 56% said rooms were big enough."
      5.0 "For only 50%, the noise level was all right."
    • 5.2 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
    • 3.8 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
    • 3.3 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 3.1 "Horrible pool."
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    Overall rating

    7.3 Good
    based on 71 reviews
    • 9.4 "Terrific location."
    • 8.6 "Breakfast is good."
    • 7.5 "Good service."
      8.1 "81% found the staff to be very friendly."
    • 4.6 "Rooms are not good."
      3.9 "61% said rooms were dirty."
    • 3.7 "Not very clean."
      3.9 "61% said rooms were dirty."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
    • 3.1 "Horrible vibe."
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    Overall rating

    7.9 Good
    based on 408 reviews
    • 8.8 "Location is great."
    • 8.4 "Breakfast is good."
    • 7.6 "Good service."
      7.7 "77% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      7.6 "Housekeeping was great, according to 76%."
    • 4.4 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      2.4 "76% said rooms were dirty."
      5.0 "Only 50% said rooms were big enough."
      2.2 "78% thought they were poorly maintained."
      0.2 "For 98%, the rooms looked old."
      1.9 "Air conditioning was criticized by 81%."
    • 3.3 "Pool is below average."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
      0.8 "92% complained about the elevator."
    • 3.1 "Horrible vibe."
      0.2 "98% criticized the unstylish hotel."
    • 2.6 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Professional service"
    data provided by TrustYou

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