Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.1 "Incredible bar."
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8.8 "Pool is good."
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8.8 "Very nice wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
8.8 "Very good internet connection."
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8.7 "Great service."9.6 "96% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 7.9 "79% said thereception staff was great ." 9.3 "93% said theconcierge service was amazing ." -
7.0 "Good breakfast."
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6.7 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 6.4 "Only 64% thought thepool was clean ." -
6.1 "Beach is so-so."
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3.6 "Value below average."0.5 "The
price was too high for 95%." 2.3 "77% said thebreakfast was too expensive ."
Overall rating
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8.9 "Great service."9.6 "96% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." -
7.3 "Nice rooms."8.9 "89% thought the
view was good ." 7.7 "77% said thebeds were comfortable ." 8.4 "84% thoughtrooms were spacious ." -
6.7 "Location is acceptable."
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6.5 "Breakfast is mediocre."
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6.0 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
3.2 "Terrible value."0.3 "The
price was too high for 97%."
Overall rating
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." -
7.3 "Good location."
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7.1 "Good breakfast."
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6.9 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." -
6.4 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
3.4 "Value below average."
Overall rating
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8.4 "Great service."
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7.4 "Good location."
Overall rating
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8.2 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Amenities are good."8.4 "84% thought the
building was wonderful ." -
7.6 "High comfort."7.8 "78% said the
beds were comfortable ." -
7.3 "Nice rooms."7.8 "78% said the
beds were comfortable ." -
7.1 "Good location."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Love the casino love the Metropole restaurant love the pool I don't like it there is not a beach in the hotel
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10.0review from
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
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7.7review from
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
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10.0review from
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
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5.7review from
Housekeeping is mediocre, they take too much time to get the whole floor clean.
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7.7review from
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
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6.8review from
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
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7.6review from
The view the infinitity pool and the casino The staff at nice and also they don't change your sheets everyday unless it's requested
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7.6review from
The rooms are clean, facility well kept, and staff friendly The bed was not as comfortable as we expected
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8.0review from
It was close to convention center. It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
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9.6review from
Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service. Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
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10.0review from
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
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10.0review from
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
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8.0review from
It was close to convention center. It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
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9.6review from
Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service. Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
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7.7review from
Love the casino love the Metropole restaurant love the pool I don't like it there is not a beach in the hotel
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7.7review from
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
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7.7review from
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
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6.8review from
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
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7.6review from
The view the infinitity pool and the casino The staff at nice and also they don't change your sheets everyday unless it's requested
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7.6review from
The rooms are clean, facility well kept, and staff friendly The bed was not as comfortable as we expected
