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Sheraton Puerto Rico Hotel & Casino

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Top Casino Hotel

200 Convention Boulevard, San Juan 00907, Puerto Rico

+1 787 993 3500

€151+

Sheraton Puerto Rico Hotel & Casino

Overview
Reviews
Photos
Map

Sheraton Puerto Rico Hotel & Casino - San Juan - Building

Provided by Leonardo

Sheraton Puerto Rico Hotel & Casino - San Juan - Bedroom

Provided by Leonardo

Sheraton Puerto Rico Hotel & Casino - San Juan - Pool

Provided by Leonardo

Overall guest ratings

8.6/10 Excellent

based on 1459 reviews

Review highlights

Bar and Beverages

8.9
Service

8.9
Beach

3.9
Value for money

3.7

Good to know

Comfortable beds
Great view
Friendly service
Clean hotel facilities

Nearby

About

Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, a terrace lobby bar, world-class casino, full-service spa, 4th floor outdoor infinity pool, and we are a short drive from the beach. In our 503 stylish rooms, including 22 superbly appointed suites, state-of-the-art amenities will help you rest easily: 40" flat-panel televisions, Wi-Fi access, a spacious and well-lit desk, and the Sheraton Signature Sleep Experience for great comfort.

Starwood Hotels

AMENITIES

Guest reviews

All reviews

Couples

Families

Solo

Business

Overall rating

8.6 Excellent

Based on 1,841 reviews

Bar and Beverages

8.9

Service

8.9

Location

7.2

Room

7.1

Cleanliness

7.1

Breakfast

5.0

Beach

3.9

Value for money

3.7

Overall rating

8.7 Excellent

Based on 1,049 reviews

Service

9.0

Comfort

6.8

Room

6.7

Location

6.5

Cleanliness

6.2

Breakfast

4.7

Value for money

3.3

Overall rating

8.7 Excellent

Based on 515 reviews

Service

8.8

Vibe

8.4

Pool

7.7

Location

7.3

Room

6.9

Value for money

3.7

Overall rating

7.7 Good

Based on 220 reviews

Service

8.4

Pool

7.5

Location

7.3

Amenities

7.1

Room

6.9

Overall rating

8.6 Excellent

Based on 55 reviews

Service

8.7

Location

7.4

Recent reviews

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Find reviews that mention:

convention center

close to convention

close to convention center

friendly staff

outstanding staff

resort fee

excellent service

beautiful pool

nice casino

old san

san juan

tub area

hot tub

cab ride

great location

view from room

restaurant in the hotel

en el

excellent view

clean pool area

great hotel

extra charge

8.0

Pros: It was close to convention center.

Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.

Reviewed Jun 2014

review from
5.7

Housekeeping

Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.

Reviewed Jun 2016

review from
7.6

Pros: The rooms are clean, facility well kept, and staff friendly

Cons: The bed was not as comfortable as we expected

Reviewed Sep 2014

review from
7.7

Clean but nothing nearby

Pros: Hotel is clean and friendly staff

Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

Reviewed Nov 2016

review from
10.0

Pros: the infinity pool and the service as well as the area

Cons: no minibar

Reviewed Sep 2017

review from
10.0

Great staff!

Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

Reviewed Jan 2017

review from
7.7

Short stay

Pros: Love the casino love the Metropole restaurant love the pool

Cons: I don't like it there is not a beach in the hotel

Reviewed Feb 2017

review from
10.0

Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Reviewed Sep 2016

review from
7.7

Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Cons: The rooms didn't have vents and the food and drinks are expensive.

Reviewed Aug 2015

review from
7.6

Pros: The view the infinitity pool and the casino

Cons: The staff at nice and also they don't change your sheets everyday unless it's requested

Reviewed Oct 2014

review from
8.0

Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Reviewed Jun 2017

review from
6.8

Pros: Good location and hotel looks great

Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Reviewed Mar 2015

review from

10.0

Pros: the infinity pool and the service as well as the area

Cons: no minibar

Reviewed Sep 2017

review from
10.0

Great staff!

Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

Reviewed Jan 2017

review from
10.0

Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Reviewed Sep 2016

review from

8.0

Pros: It was close to convention center.

Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.

Reviewed Jun 2014

review from
7.6

Pros: The rooms are clean, facility well kept, and staff friendly

Cons: The bed was not as comfortable as we expected

Reviewed Sep 2014

review from
7.7

Clean but nothing nearby

Pros: Hotel is clean and friendly staff

Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

Reviewed Nov 2016

review from
7.7

Short stay

Pros: Love the casino love the Metropole restaurant love the pool

Cons: I don't like it there is not a beach in the hotel

Reviewed Feb 2017

review from
7.7

Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Cons: The rooms didn't have vents and the food and drinks are expensive.

Reviewed Aug 2015

review from
7.6

Pros: The view the infinitity pool and the casino

Cons: The staff at nice and also they don't change your sheets everyday unless it's requested

Reviewed Oct 2014

review from
8.0

Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Reviewed Jun 2017

review from
6.8

Pros: Good location and hotel looks great

Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Reviewed Mar 2015

review from

5.7

Housekeeping

Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.

Reviewed Jun 2016

review from

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