2 stars
SureStay Hotel by Best Western - San Diego/Pacific Beach
Photos of SureStay Hotel by Best Western - San Diego/Pacific Beach
Overview
Located in San Diego, SureStay Hotel by Best Western San Diego Pacific Beach is an easy drive from SeaWorld San Diego and San Diego Zoo. It also provides complimentary Wi-Fi.
A variety of premium services are available for guests of SureStay Hotel by Best Western San Diego Pacific Beach, such as a ticket service and a concierge. Staff are available 24/7 and can assist with booking tours and tickets.
The hotel features modern rooms equipped with cable/satellite channels, a refrigerator and a coffee maker. They are air conditioned and offer a private bathroom, a bathtub and a flat-screen TV.
The hotel has easy access to Old Town San Diego State Historic Park. Balboa Park can be easily accessed by car.
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Amenities at SureStay Hotel by Best Western - San Diego/Pacific Beach
- Outdoor pool
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Roll-in shower
- Shower chair
- Accessible by lift
- No smoking
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by lift
Bathroom
- Raised toilet
- Shower
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Window
- Family rooms
- Seating area
- Hardwood or parquet floors
- Telephone
- Storage available
Services and conveniences
- Business centre
- Wake-up service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Cleaning products
- Wardrobe or closet
Dining
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Pool
- Heated pool
- Outdoor pool
- Pool towels
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Bicycle hire
- Golf
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Outdoor
- Garden
Health and safety
- Daily housekeeping
Reviews of SureStay Hotel by Best Western - San Diego/Pacific Beach
7.0
Good
2138 verified ratings
Wonderful
478
Very good
305
Good
409
Okay
245
Fair
271
Mediocre
147
Poor
283
Guests say
Guests appreciated the convenient location of the hotel, being close to downtown San Diego and activities in Mission Bay. The breakfast selection was notably praised, with several guests expressing satisfaction. However, there were significant complaints regarding the service, as guests experienced issues with staff responsiveness and housekeeping deficiencies. Cleanliness was also a concern, especially with reports of musty rooms and the presence of pests. Room size was another point of contention, with several guests finding the accommodations to be smaller than expected.AI-generated from customer reviews
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7.1 out of 10
63 reviews
6.7 out of 10
9 reviews
This hotel room is very small/tight. No chest of drawers. No space for them. The AC unit is a wall mount and makes noise and blows directly onto you in the bed. Bathroom and water pressure was excellent. Breakfast “ fruits” were frozen / defrosted….not very edible.
Pros (+) Facilities were in working order. Staff friendly. Free working high speed wifi. No issues with parking. Always had a spot. Relatively close to the beach or Seaworld. Beds were clean. They have an elevator for Jose who need it. It helped with beach coolers. Good water pressure. Decent breakfast served daily. Just what you need. Nothing more.
Cons (-) The building is showing its age. Lots of poorly executed patch jobs on the walls and floors. Feels cheap. You could hear banging through the walls most of the night. Thin walls. We had a roach crawling on the wall before check out. We killed it and left it for the crew. Our room window looked out to the elevator door, no view at all. The hotel has no view of anything, but car dealerships and a Hol...
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Pros (+) Staff was very nice. No pet fee. Good location, right off the freeway and easy to find. Fairly clean. Other reviews made it seem like the rooms were disgusting but the only thing I found gross was the shower. Looks like the fiberglass is rotting off on the bottom. TV has a lot of channels. Free breakfast is pretty good.
Cons (-) Why are the rooms so small? Seriously. They are smaller than my bedroom at home. I feel like for what I paid i should have had a little extra space. The room is 90% bed. I guess I should have gotten a two bed room just so we would have room to move past each other. If i had brought a port-a-crib for my daughter to sleep in, I really don't think it would have even fit.
Pros (+) The room was actually very beautiful. Super clean and up to date with everything. Location was convenient with a 7/11 and few Asian restaurant within walking distance as well as other locations driving distance. Overall very happy and will be staying here again.
Cons (-) Some creepy hobos lurking around the area made it scary to leave at night for snacks and such being women.
Pros (+) The room was very clean and the staff was very friendly. It was also the cheapest place we could find last minute so we were pleasantly surprised with the quality.
Cons (-) There is limited parking. One spot per room and if you get in too late may not be able to find a spot.
Pros (+) Nice average place to lay your head.
Cons (-) Noisy neighbors (auto dealerships), small rooms, no place to really eat the breakfast
Pros (+) Clean, updated, as advertised. Friendly front desk staff. I'd definitely stay here again.
Cons (-) Small room.
Pros (+) Excellent staff Close to beach
Cons (-) Size of room Breakfast
Pros (+) Friendly staff. The hotel was fairly quiet which was nice. For the price, the hotel was nicer than I expected.
Cons (-) Hard pillows on the bed. There were also occasional bad smells from the bathroom though it was fairly clean. The mini refrigerator did not get very cold.
Location
4545 Mission Bay Drive, San Diego, CA 92109
What's nearby
- Mission Bay Park2.1 km
- SeaWorld San Diego4.3 km
- Mission Beach4.7 km
- Mount Soledad5.2 km
- Old Town San Diego State Historic Park5.7 km
- Windansea Beach6.6 km
- La Jolla Shores7.1 km
- La Jolla Cove7.4 km
- Maritime Museum10 km
- San Diego Zoo10.1 km
- Sunset Cliffs Natural Park10.1 km
- Botanical Building10.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at SureStay Hotel by Best Western - San Diego/Pacific Beach
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