I have stayed here in the past and had great service. Maybe it was the weekend and the staff were overwhelmed. Not my most memorable trip
4 stars
DoubleTree by Hilton Ottawa Downtown
Photos of DoubleTree by Hilton Ottawa Downtown
Overview
Novotel Ottawa City Centre Hotel provides hip accommodation in Ottawa and is a short stroll from Laurier Bus Station. Just a short walk from University of Ottawa, it offers modern rooms equipped with movies-on-demand, a mini bar and a refrigerator.
Guests staying at Novotel Ottawa City Centre Hotel can enjoy taking a dip in the indoor pool, working out in the gym or unwinding with a drink in the bar. Guests can try out the recreational activities on offer, such as a Jacuzzi and a sauna. It also offers a 24-hour reception, a rooftop terrace and an express check-in and check-out feature.
The hotel features spacious rooms equipped with cable/satellite channels, a fax machine and tea and coffee making facilities. Bathrooms are equipped with necessities such as bathrobes and a hair dryer.
Serving international dishes, Albion Rooms offers a trendy setting for a satisfying meal. Room service is also available at certain times.
For those who enjoy making the most of local restaurants and cafés, there is a wide range within walking distance. It is also within walking distance of Mackenzie King Station.
Latest deals for DoubleTree by Hilton Ottawa Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at DoubleTree by Hilton Ottawa Downtown
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Business centre
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- No smoking
- Designated smoking area
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Things to do
- Hiking
- Bicycle hire
- Canoeing
- Ice skating
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Fitness
- Fitness centre
Reviews of DoubleTree by Hilton Ottawa Downtown
8.1
Very good
2543 verified ratings
Wonderful
1245
Very good
541
Good
408
Okay
141
Fair
112
Mediocre
37
Poor
59
Summary of reviews
Guests say
Guests particularly appreciated the great location of the hotel, being centrally located and within walking distance to many attractions. The updated rooms and the surprise of a complimentary breakfast were also highlights. However, several guests noted issues with cleanliness, especially in the bathrooms and pool areas. The price was deemed high for the services provided, with many feeling that the rooms were outdated or misleading, particularly regarding amenities. Service and responsiveness were points of criticism, with some guests expressing dissatisfaction with staff friendliness and the handling of reservations.AI-generated from customer reviews
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8.1 out of 10
1257 reviews
8.1 out of 10
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8.5 out of 10
55 reviews
8 out of 10
11 reviews
All reviews
Cons (-) Softer pillow please.
Pros (+) easy to book hotel room
Cons (-) high price for outdated room, staff could be friendlier, ugly view from our window
Pros (+) The Novotel was close to the Parliment Hill, Byward Market and Shopping.
Cons (-) The road construction made access to the hotel difficult. The traffic noise was also very loud on the third floor on a Saturday night.
Pros (+) Location was great.
Cons (-) When we arrived the room had an odour. The staff came and sprayed with air freshener. We were not offered another room. Later in our stay when we turned on the air conditioner in the corner of the unit on the smell of dog and urine wafted out. When I asked if pets had been housed in the room I was told pets were allowed in all the rooms. If you do not want a room used for pets this is not your cho...
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Pros (+) Location was amazing! Staff very friendly, room clean and comfortable.
Pros (+) Great lobby restaurant. Different twist on flavour with friendly staff
Pros (+) The hotel restaurant was excellent.
Cons (-) The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
Pros (+) It was okay..
Cons (-) I expected it to look a bit newer than it was.
Pros (+) Cleanliness, staff, location was fine since I like to walk. The pool was nice.
Cons (-) Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
Location
33 Nicholas Street, Ottawa, ON K1N 9M7
What's nearby
- Shaw Centre246 m
- National War Memorial0.5 km
- University of Ottawa0.6 km
- Bytown Museum0.6 km
- Notre-Dame Cathedral Basilica0.7 km
- Parliament Hill0.8 km
- Peace Tower0.8 km
- National Gallery of Canada0.8 km
- Laurier House0.9 km
- Royal Canadian Mint1 km
- Supreme Court of Canada1.3 km
- Canadian Museum of Nature1.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at DoubleTree by Hilton Ottawa Downtown
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Value for money | 7.8 |
|---|---|
Distance to city centre | 1.3 km |
Nearest airport | Ottawa |
Distance to airport | 11.6 km |