Recent reviews
- All reviews
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- Neutral
- Negative
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8.0
Fantastic hotel, best location in Marrakesh right outside the Medina and close to the new center.
review from KAYAK -
6.0
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
review from KAYAK -
3.6
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
review from KAYAK -
4.8
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
review from KAYAK -
4.4
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
review from KAYAK -
7.2
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
review from KAYAK -
6.8
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
review from KAYAK
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7.2
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
review from KAYAK -
6.8
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
review from KAYAK
-
6.0
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
review from KAYAK -
3.6
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
review from KAYAK -
4.8
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
review from KAYAK -
4.4
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
review from KAYAK
