Overview

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Hotel Napoléon

Viale Europa 536, 55100 Lucca, Tuscany, Italy
+39 058 331 6516

€56+

Overall guest ratings

7.5/10 Good
based on 1,376 reviews

Review highlights

  • 9.0
  • 8.8
  • 4.9
  • 4.5

Good to know

  • Near city centre
  • Accessible parking

Nearby

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    About

    When you stay at Hotel Napoléon, you'll be within a 10-minute drive of Basilica of San Frediano and Palazzo Pfanner. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. There's also a garden, and rooms at this upscale hotel offer 24-hour room service and minibars.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Laundry service
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 1,370 reviews
    • 9.0 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.8 "Location is great."
      9.7 "Great parking, according to 97%."
      9.6 "City centre within easy reach, said 96%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to shopping."
      8.0 "80% thought it was easy to get to the train station."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      7.7 "77% thought the service was very professional."
    • 7.9 "Good breakfast."
    • 5.4 "Average amenities."
      5.9 "59% considered the lobby entrance to be so-so."
      5.0 "50% said the architecture was not spectacular."
    • 4.9 "Disappointing food."
      2.7 "73% did not like what was on the menu."
    • 4.5 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
    • 4.3 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 4.3 "Rooms are not good."
      4.8 "52% said rooms were small."
      4.1 "59% said rooms were dirty."
      3.4 "66% didn't like the uncomfortable beds."
      3.7 "63% thought they were poorly maintained."
      1.3 "Air conditioning was criticized by 87%."
      4.8 "52% had problems with the shower."
      3.0 "70% found problems with the furniture."
      1.7 "83% thought the tv was sub-standard."
      2.0 "80% were disappointed with the minibar."
    • 3.4 "Not very comfortable."
      4.8 "52% said rooms were small."
      2.4 "76% thought it was too noisy."
      3.4 "66% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
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    Overall rating

    7.5 Good
    based on 972 reviews
    • 9.2 "Excellent value."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 9.1 "Terrific location."
      9.8 "Great parking, according to 98%."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% thought parking was inexpensive."
    • 7.5 "Good breakfast."
    • 5.4 "Average amenities."
      5.7 "57% considered the lobby entrance to be so-so."
    • 4.5 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 4.4 "Disappointing food."
    • 4.2 "Not very clean."
      4.0 "60% said rooms were dirty."
      4.9 "51% thought it was rather dirty."
    • 3.9 "Rooms are not good."
      4.8 "52% said rooms were small."
      2.9 "71% didn't like the uncomfortable beds."
      4.8 "52% complained about the bathroom."
      4.0 "60% said rooms were dirty."
      3.5 "65% thought they were poorly maintained."
      1.2 "Air conditioning was criticized by 88%."
      3.4 "66% found problems with the furniture."
      4.8 "52% had problems with the shower."
    • 3.0 "Quite uncomfortable."
      4.8 "52% said rooms were small."
      2.9 "71% didn't like the uncomfortable beds."
      2.4 "76% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
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    Overall rating

    7.4 Good
    based on 178 reviews
    • 8.8 "Good value."
    • 8.7 "Location is great."
      9.8 "Great parking, according to 98%."
      9.6 "City centre within easy reach, said 96%."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 8.0 "Breakfast is good."
    • 5.6 "Average amenities."
    • 4.6 "Rooms are not good."
      4.2 "58% thought they were poorly maintained."
      3.6 "64% said rooms were dirty."
      3.8 "62% didn't like the uncomfortable beds."
    • 4.4 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
    • 3.9 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      3.8 "62% didn't like the uncomfortable beds."
    • 3.9 "Not very clean."
      3.6 "64% said rooms were dirty."
    • 2.3 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    based on 219 reviews
    • 8.8 "Good value."
    • 8.8 "Location is great."
      9.5 "Great parking, according to 95%."
      9.6 "City centre within easy reach, said 96%."
      10.0 "100% thought parking was inexpensive."
    • 8.4 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 5.3 "Average amenities."
    • 4.5 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.3 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      4.4 "56% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."
    • 4.2 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
    • 3.3 "Not very comfortable."
      2.5 "75% thought it was too noisy."
      4.4 "56% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."
    • 1.6 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories
    Good to know
    "Near city centre"
    "Accessible parking"
    data provided by TrustYou

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