Overview

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The Cumberland - A Guoman Hotel

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

€154+

Sun 4/12 Check in
Mon 5/12 Check out

Overall guest ratings

7.5/10 Good
based on 6,854 reviews

Review highlights

  • 9.7
  • 7.5
  • 4.9
  • 4.9

Good to know

  • Friendly service

Nearby

    show all

    About

    With a stay at The Cumberland, you'll be centrally located in London, steps from Marble Arch and minutes from Selfridges. This 4.5-star hotel is close to Harrods and Buckingham Palace.

    Rooms

    Make yourself at home in one of the 1019 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

    Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 6,854 reviews
    • 9.7 "Terrific location."
    • 7.5 "Good breakfast."
    • 7.0 "Good service."
    • 4.9 "Not very clean."
    • 4.9 "Vibe wasn't good."
    • 4.9 "Value below average."
    • 4.7 "Bad amenities."
    • 4.7 "Internet is poor."
    View all review categories

    Overall rating

    7.6 Good
    based on 3,289 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "Good breakfast."
    • 7.4 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      8.2 "82% said the concierge service was amazing."
      7.3 "73% were happy with the room service."
    • 5.4 "Bar is ok."
    • 4.9 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 4.8 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 4.6 "Value below average."
      4.8 "52% said the breakfast was too expensive."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      2.8 "72% didn't like the architecture."
      1.3 "87% complained about the elevator."
      3.5 "65% thought the facilities needed updating."
    View all review categories

    Overall rating

    7.4 Good
    based on 1,782 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
    • 7.4 "Good breakfast."
    • 6.1 "Service is ok."
      5.5 "55% said the reception staff was ok."
      6.8 "Only 68% thought the service was professional."
      5.6 "Hotel security was average, thought 56%."
    • 4.9 "Value below average."
      4.8 "52% said the breakfast was too expensive."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      3.3 "67% didn't like the architecture."
      4.4 "56% thought the facilities needed updating."
    • 4.9 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.8 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
    • 4.7 "Not very clean."
      4.7 "53% said rooms were dirty."
      2.5 "75% said the bathroom was dirty."
    View all review categories

    Overall rating

    7.6 Good
    based on 205 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 7.3 "Good breakfast."
    • 7.2 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 5.5 "Vibe was decent."
    • 5.4 "Average cleanliness."
    • 5.3 "Average value."
    • 4.8 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      2.2 "78% said rooms were small."
    • 3.7 "Not very comfortable."
      2.2 "78% said rooms were small."
    View all review categories

    Overall rating

    7.4 Good
    based on 1,576 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
    • 7.5 "Good breakfast."
    • 6.4 "Service is ok."
      5.3 "53% said the reception staff was ok."
      6.9 "Only 69% thought the service was professional."
      5.4 "Hotel security was average, thought 54%."
    • 5.2 "Bar is ok."
    • 4.9 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
    • 4.8 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
    • 4.7 "Value below average."
      4.4 "56% said the breakfast was too expensive."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      3.0 "70% didn't like the architecture."
      3.7 "63% thought the facilities needed updating."
    • 4.1 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    View all review categories
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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