Overview

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Phoenix Hotel

1-8 Kensington Gardens Square, London, W2 4BH, United Kingdom
+44 207 229 2494

€61+

Overall guest ratings

8.1/10 Excellent
based on 2,124 reviews

Review highlights

  • 9.8
  • 9.6
  • 9.4
  • 6.9

Nearby

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    About

    With a stay at Phoenix Hotel in London (London City Centre), you'll be convenient to Diana Memorial Playground and Royal Albert Hall. This hotel is close to Imperial College London and Harrods.

    Rooms

    Make yourself at home in one of the 125 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a television in a common area.

    Dining

    Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • No smoking
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Business centre
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 2,124 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
      10.0 "City centre within easy reach, said 100%."
    • 9.6 "Perfectly clean."
      9.7 "97% said rooms were clean."
      9.7 "97% thought it was clean."
      9.6 "96% said the bathroom was clean."
    • 9.4 "Excellent value."
      10.0 "100% thought it was a great value."
      10.0 "100% were happy with the price of the breakfast."
    • 8.7 "Great service."
      7.7 "77% said the reception staff was great."
      8.1 "81% thought the service was very professional."
      9.7 "Housekeeping was great, according to 97%."
      7.5 "75% found the restaurant service to be one of the best."
    • 7.7 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 6.9 "Internet is average."
      6.3 "63% thought the wifi quality was ok."
    • 5.4 "Rooms are ok."
      6.1 "For only 61%, the bathroom was ok."
      7.0 "70% said the beds were comfortable."
      6.7 "Only 67% thought the shower was ok."
    View all review categories

    Overall rating

    7.9 Good
    based on 700 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      8.9 "Easily accessible by car, said 89%."
    • 9.7 "Perfectly clean."
      9.7 "97% said rooms were clean."
      9.8 "98% thought it was clean."
      9.7 "97% said the bathroom was clean."
    • 9.4 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.2 "Great service."
      8.8 "88% found the staff to be very friendly."
      9.8 "Housekeeping was great, according to 98%."
      7.1 "71% said the reception staff was great."
    • 7.5 "Good breakfast."
    • 6.9 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 5.0 "Rooms are ok."
      2.7 "73% said rooms were small."
      1.9 "81% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
      3.5 "65% thought they were poorly maintained."
    • 4.5 "Not very comfortable."
      2.7 "73% said rooms were small."
      1.9 "81% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 318 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
    • 9.7 "Perfectly clean."
      9.7 "97% said rooms were clean."
      9.8 "98% thought it was clean."
    • 9.5 "Excellent value."
    • 8.8 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 7.3 "Good breakfast."
    • 6.9 "Internet is average."
      6.3 "63% thought the wifi quality was ok."
    • 5.9 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
      5.8 "Only 58% said the rooms were modern."
    View all review categories

    Overall rating

    7.7 Good
    based on 127 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.7 "Perfectly clean."
      9.7 "97% said rooms were clean."
    • 9.4 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.0 "World class service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.0 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 6.9 "Internet is average."
    • 5.3 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
    • 4.1 "Not very comfortable."
      1.9 "81% said rooms were small."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 977 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.7 "Easily accessible by car, said 87%."
    • 9.6 "Excellent value."
      10.0 "100% thought it was a great value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
      9.8 "98% thought it was clean."
      9.5 "95% said the bathroom was clean."
    • 8.8 "Great service."
      7.8 "78% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 7.5 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 6.5 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 4.7 "Rooms are not good."
      1.6 "84% said rooms were small."
      3.1 "69% thought they were poorly maintained."
      2.2 "78% criticized the small bathroom."
      1.4 "Air conditioning was criticized by 86%."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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