Best Western London Queens Crystal Palace Hotel

I liked the room

The staff were not very friendly or accommodating. They did not pick up the phone and queues were very long at reception.

Shower was blocked and wifi did not work neither did the hair dryer and staff just looked at me and was not helpful. Im Looking for some kind of compensation cos i have mental health and im now unwell after staying there

Staff, shower, hairdryer, lack of wifi

nothing

Paying £10 for parking and about to charge me for internet.

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days

Convenient to find and central

Breakfast was rather chaotic! Little food available after 9 p.m.

Staff were friendly and helpful

Rooms were of a very poor standard.

The bathroom and windows were filthy. The atmosphere of the hotel was neither safe nor welcoming.