Best Western London Queens Crystal Palace Hotel

The room was okay but the service was rather shocking. We are used to a room being cleaned or offered fresh towels which was wasnt provided unless we prompted the conversation.

I felt that it should have been advertised that it was accommodation to a group of people. They congregated outside /like a hostel and continuously drank and made noise outside and in the main foyer. It confused me that they were not broken up given social distancing measures having to be in place and security guards seemed null and void. Communication was poor with staff I politely asked for more sachets of coffee and sugar I was given decaff coffee and sugar, I explained further about my partner being diabetic and he shrugged his shoulders and was told I had to wait till the morning when the kitchen was open. This perplexed me as it was for SACHETS! I found the staff not very helpful and more consumed with the guests who decided they'd congregate and drink rather than us. When asking if we could have a few new towels in the room we were given new ones however we were left with the dirty ones as well. Initially thought it was a good price especially given the reason that I had to be there but the cluster of guests that had taken over were relentless and I feel as though paying guests were left to their own devices rather than them providing a service.

Without the bar being open there is fairly little good about this hotel but I will try and find some. The night security guard is an ok guy, quite helpful unlike the liar at reception. There is parking round the back of the hotel which is gated off so is more secure although the button doesn't seem to work so you have got the hassle of going to see the liar at reception who is no more help than a wet turd. Like all places for it to improve you need to get rid of the dead wood

I paid for a standard double room for 2 adults I got a single room for 1 adult I know this because the room was ready made up for 1 person with 1 cup and 1 bath towel and 1 hand towel. The liar at reception swore it was was a standard double but after staying there for a few weeks previous I sort of know what the room or should I say how big it should be. The room was also unclean and I was told by the liar on reception that he would send house keeping up to clean the room like they are employed to do. It never happened ! I booked for 3 nights I was that disgusted in the place I never stayed the second night. It is also hard to sleep with all the homeless tramps who are staying at the hotel and getting drunk till 3 in the morning which is when the police turn up and usually arrest one of them.

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days

Convenient to find and central

Breakfast was rather chaotic! Little food available after 9 p.m.

Staff were friendly and helpful

Rooms were of a very poor standard.

The bathroom and windows were filthy. The atmosphere of the hotel was neither safe nor welcoming.