Pros (+) Updated, clean, convenient, nice staff, better than usual complimentary breakfast, safe clean area, security measures are tight. Overall I got much more than I expected.
3 stars
The Marco Hotel Lake Charles
401 Lakeshore Drive, Lake Charles, LA 70601, United States
Lake Charles, LA
See location+1 337 439 2444Photos of The Marco Hotel Lake Charles
Latest deals for The Marco Hotel Lake Charles
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Marco Hotel Lake Charles
- Indoor pool
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Hypoallergenic
- No smoking
- Toilet with grab rails
- Upper floors accessible by lift
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
General
- River view
- Family rooms
- Seating area
- Interconnected room(s) available
- Lake view
- Soundproofing
- Landmark view
- Tile/marble floor
- City view
Dining
- Electric kettle
- Minibar
- Microwave
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Dining area
Services and conveniences
- Business centre
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24-hour front desk
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Grill
- Garden
Laundry
- Laundry facilities
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Free parking
- Private parking
Things to do
- Beach access
- Casino
Health and safety
- Daily housekeeping
- Safe
Pool
- Indoor pool
- Pool towels
Bedroom
- Wardrobe or closet
Workspace
- Desk
Family friendly
- Complimentary breakfast
Fitness
- Fitness centre
Reviews of The Marco Hotel Lake Charles
6.9
Okay
1356 verified ratings
Wonderful
409
Very good
134
Good
180
Okay
98
Fair
124
Mediocre
75
Poor
336
Summary of reviews
Guests say
Guests expressed significant dissatisfaction with the hotel's cleanliness, with reports of messy rooms, dirty bathrooms, and pest issues. Service also received negative feedback due to rude staff interactions. However, many guests praised the hotel's excellent location, convenient amenities, and overall value for the price, with some noting a decent breakfast and good facilities.AI-generated from customer reviews
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Score by provider
7.7 out of 10
1003 reviews
6.1 out of 10
209 reviews
8 out of 10
2 reviews
5.8 out of 10
8 reviews
All reviews
Pros (+) The receptionist was smoking hot and very nice to my daughter the hotel allowed my family to sit in the lobby until I was able to return in the afternoon from work.
Cons (-) The ac filter was so dirty the room stayed warm. I washed it out to try to cool the room. The pool lift chair did not work and no back up generator for when they lost power. tge hotel in under renovations at this time
Pros (+) Staff was very friendly!
Cons (-) Should have been told at booking that they were remodeling
Pros (+) I didnt like anything.
Cons (-) I stayed in the executive suite..Construction was going on in some of the other rooms. When I entered the room, there were cob webs in the window, dead bugs throughout the room. In the fridge there were several boxes of frozen lunches that looked like they had been in there for years. The boxes were suppose to be red but were now pink. The bathroom light flickers for 4-5 times before it came on. T...
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Pros (+) Staff was as helpful as they could be based on the buildings poor condition. Good location, easy to get to and close to lake and park.
Cons (-) I had booked a room with two queens. They gave us a room with one king and sleeper sofa. The sofa had an odor that was enough to make you sick. Clerk gave us another room that someone else was in. Third room was bigger than first but still only had on king bed and sofa sleeper. At least it didn’t have a bad odor, but it didn’t have any sheets. Called down to get them but the only staff person was ...
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Pros (+) Location of Great City Lake Charles, surroundings, and food choices
Cons (-) Hotel had mold in the "shower", elevators service was extremely slow/rough, my Hotel card key failed twice, TV would not work properly although Hotel Clerk did assist with getting it to work. I would not recommend or consider this Hotel to anyone.
Pros (+) Very nice place. Great location! Friendly staff.
Pros (+) I like the location
Cons (-) I didn't like the coffee pot full of mold, the green water that filled up the jacuzzi tub, the sink didn't work and I was charged $109 by booking through Kayak but the check in desk was telling people $89 over the phone. What I received I would have expected at a $50 a night motel.
Location
401 Lakeshore Drive, Lake Charles, LA 70601
What's nearby
- Muller's Department Store0.5 km
- Lake Charles Civic Center0.6 km
- Children's Museum Lake Charles0.6 km
- Lake Charles Amtrak Station0.8 km
- Cathedral of the Immaculate Conception0.8 km
- Millennium Park0.9 km
- Bord du Lac Park0.9 km
- Lake Charles Convention and Visitors Bureau1 km
- Church of the Good Shepherd1.1 km
- Charpentier Historic District1.2 km
- Mardi Gras Museum1.3 km
- Imperial Calcasieu Museum2.2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Marco Hotel Lake Charles
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Marco Hotel Lake Charles
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Lake CharlesGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 2.7 km |
Nearest airport | Lake Charles |
Distance to airport | 11.9 km |