Overview

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New Imperial Hotel

Jaffa Gate Old City, 14085 Jerusalem, Yerushalayim (Jerusalem), Israel
+972 2628 2261

€74+

Overall guest ratings

7.9/10 Good
based on 827 reviews

Review highlights

  • 9.3
  • 9.3
  • 4.6
  • 4.4

Good to know

  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    New Imperial Hotel offers an airport shuttle (available on request) and puts you in a great location, within just a 10-minute walk of Tower of David Museum of the History of Jerusalem and Jaffa Gate. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Refrigerators and free WiFi are offered in all rooms.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Beauty salon
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Bar/Lounge
    • Cable or satellite TV
    • Pets not allowed
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 827 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "Management was excellent, said 95%."
      8.7 "87% thought the service was very professional."
      9.4 "94% said the reception staff was great."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.4 "94% liked the proximity to shopping."
    • 7.2 "Good breakfast."
    • 5.8 "Vibe was decent."
    • 4.6 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    • 4.4 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      2.2 "78% complained about the bathroom."
      4.9 "51% said rooms were small."
      0.8 "92% thought they were poorly maintained."
      3.6 "64% said rooms were dirty."
      2.5 "For 75%, the rooms looked old."
      0.8 "92% thought the tv was sub-standard."
      1.7 "83% had problems with the shower."
      1.7 "83% said the bathroom was dirty."
      0.0 "100% criticized the small bathroom."
      3.6 "Air conditioning was criticized by 64%."
    • 3.3 "Not very clean."
      3.6 "64% said rooms were dirty."
      1.7 "83% said the bathroom was dirty."
      2.5 "75% thought it was rather dirty."
    • 2.3 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    based on 330 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      9.6 "Management was excellent, said 96%."
    • 9.3 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 6.8 "Breakfast is mediocre."
    • 6.1 "Vibe was decent."
    • 4.9 "Bad amenities."
      0.0 "100% complained about the elevator."
      1.2 "88% thought the facilities needed updating."
    • 4.5 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      4.8 "52% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      3.7 "63% said rooms were dirty."
      0.9 "91% thought they were poorly maintained."
      0.6 "94% thought the tv was sub-standard."
      1.6 "84% had problems with the shower."
      2.3 "For 77%, the rooms looked old."
    • 3.5 "Not very clean."
      3.7 "63% said rooms were dirty."
    • 2.4 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.9 Good
    based on 256 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.4 "Management was excellent, said 94%."
    • 9.0 "Terrific location."
    • 7.1 "Good breakfast."
    • 4.7 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.0 "80% complained about the bathroom."
      3.3 "67% said rooms were dirty."
    • 4.6 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
    • 4.5 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
      2.9 "71% thought it was too noisy."
    • 3.1 "Generally quite dirty."
      3.3 "67% said rooms were dirty."
      2.9 "71% thought it was rather dirty."
    • 2.0 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.9 Good
    based on 239 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "Management was excellent, said 94%."
    • 7.1 "Good breakfast."
    • 5.9 "Vibe was decent."
    • 4.2 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.2 "58% didn't like the uncomfortable beds."
      4.4 "56% said rooms were small."
      3.8 "62% said rooms were dirty."
      0.9 "91% thought they were poorly maintained."
      2.1 "For 79%, the rooms looked old."
    • 3.6 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 2.3 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

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