Overview

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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam
+84 437 199 000

€101+

Sun 11/12 Check in
Mon 12/12 Check out

Overall guest ratings

8.5/10 Excellent
based on 544 reviews

Review highlights

  • 9.5
  • 9.4
  • 8.4
  • 6.3

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

    show all

    About

    Situated on the shores of Hanoi’s West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Grand Theatre, and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it’s time to replenish, visit the Lily Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.

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    AMENITIES

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Child pool
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 544 reviews
    • 9.5 "Perfectly clean."
    • 9.4 "Excellent wellness & sports facilities."
    • 8.4 "Comfort level is high."
    • 8.4 "Great service."
    • 8.1 "Breakfast is good."
    • 6.3 "Vibe was decent."
    • 6.1 "Average value."
    • 2.9 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 174 reviews
    • 8.7 "Comfort level is high."
    • 8.4 "Food is delicious."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.4 "Breakfast is good."
    • 7.9 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.9 "Average amenities."

    Overall rating

    8.0 Good
    based on 59 reviews
    • 8.5 "Great service."
      9.1 "91% thought the service was very professional."
    • 7.1 "Good amenities."
      7.1 "71% thought the building was wonderful."

    Overall rating

    8.9 Excellent
    based on 288 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 7.7 "Good location."
    • 7.3 "Nice rooms."
      9.9 "99% thought the view was good."
    • 7.2 "Good amenities."
      7.0 "70% thought the building was wonderful."
    • 6.2 "Average value."
    • 6.2 "Vibe was decent."
    • 2.8 "Disappointing internet connection."
      3.1 "69% thought it was overpriced."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 21 reviews
    • 6.9 "Location is acceptable."
    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

    Recent reviews


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