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Cozumel Palace
Top Luxury Hotel

Avenida Rafael E Melgan Km 1-5, 77600 Cozumel, QR, Mexico
+52 987 872 9430


Overall guest ratings

9.0/10 Excellent
based on 292 reviews

Review highlights

  • 10.0
  • 9.8
  • 9.4
  • 9.2

Good to know

  • Good beach sports
  • Great shopping
  • Near city centre
  • Friendly service


    show all



    The Cozumel Palace rises along the Caribbean coastline in Cozumel, Mexico. This resort is located 5 miles (8 kilometers) from Cozumel International Airport.

    Hotel Features.

    On-site dining includes international/Italian cuisine served at Turquesa. The art of Asian cooking is presented at MoMoNoHaNa, while Mexican cuisine is prepared at Bugambilias. Live music is performed at the lobby bar, and Flamingos Bar provides poolside convenience. 3 outdoor pools include an infinity pool and a pool with a swim-up bar and a children's section. A children's club (ages 4-12) entertains the younger set. The resort also features 4 on-site restaurants.

    The concierge can arrange fishing excursions or snorkeling and diving expeditions to Palancar Reef. Land-based recreation includes a fitness center with cardio and weight-training equipment. Additional recreation options include pool volleyball and basketball, table games, and theme parties held nightly. Pampering massages, pedicures, manicures, facial and body treatments, body wraps, and hair-styling services can be arranged at the Awe-Spa.

    A 24-hour front desk offers fax and photocopying services, and multi-function space accommodates corporate and social events. An Internet Point and computer rental are available as well as complimentary wireless and wired Internet access throughout the hotel. Roundtrip airport shuttle (available 24 hours) can be arranged for a surcharge.


    Cozumel Palace offers 169 air-conditioned guest suites in a 5-story building. Most suites provide semi-enclosed terraces or balconies furnished with a hammock, 2 chairs, and a cocktail table. The lights of the Riviera Maya are visible after nightfall, and glorious sea views extend to the horizon. Other amenities include in-room safes, minibars, satellite television, and coffee/tea makers.

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    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Childrens programmes
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Designated smoking area
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Laundry facilities
    • Golf
    • Linens
    • Towels
    Less More

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 355 reviews
    • 10.0 "Excellent breakfast."
    • 9.8 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.4 "94% said rooms were clean."
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      8.3 "83% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "Excellent pool."
    • 9.1 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.5 "75% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
      10.0 "Lovely bar service, according to 100%."

    Overall rating

    9.2 Excellent
    based on 252 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.3 "World class service."
    • 9.1 "Rooms are outstanding."
    • 9.0 "Excellent value."
    • 8.5 "Food is delicious."

    Overall rating

    9.6 Excellent
    based on 102 reviews
    • 9.3 "World class service."
    • 8.9 "Food is delicious."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Good beach sports"
    "Great shopping"
    "Near city centre"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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