Pros: Can't beat the rate and pick up, check in, check out and drop off were very quick. Great staff and very helpful. I had a Prius and it was great.
30 Nov 2015
Pros: Shuttle service was fast, friendly, and very courteous! Processing was quick and the car was fabulous. Will definitely look to rent through them again on our next trip.
6 Jan 2016
The car wasn't prepared
Cons: Booked a car 2 months earlier, but wasn't prepared
17 Oct 2016
Cons: Place was so unorganized and they all seemed confused after overbooking many people and not having sufficient vehicles.
24 Jan 2017
my last trip
Pros: The people at ace the car and all the service. They are great in Guam.
21 Feb 2017
Good Value Bad Pickup Service
Pros: Value and vehicle condition
Cons: Pickup Service
21 Apr 2017
Happy with service
Pros: driver picking up at the airport at 4 AM - that was much appreciated.
Cons: Somewhere in the rental page it should be mentioned that the rental office is not at the terminal.
1 May 2017
Pros: Very cheap and was met at the airport and driven to the rental place a few minutes away. The car was exactly as advertised, and clean. No issues at all.
23 May 2017
Pros: Staff is friendly and attentive
Cons: Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
7 Aug 2017
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)
1) they gave me ride to pick up location.(you can arrange the time and location)
2) kind and friendly staff
3) acceptable price
4) Clean car condition
5) Korean staff available
픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요
가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요
제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다
한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다
단, 발음이 아주 정확하시지는 않습니다.
Cons: 1) not enough explanation for coverage insurance in Kayak.
it sounds like we have to make another Insurance .
since they contracted with Kayak site , they have to explain about that as well.
kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여
충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은
착각에 들게 하여 불안 하게 만들었습니다.
kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
Cons: No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
4 Feb 2017
Pros: The vehicle was comfortable to drive.
Cons: Cockroaches in the vehicle.
3 Mar 2017
Excellent value, price, services, especially for l
Pros: Great accommodations, price and service.
22 Aug 2016
Cons: i had confirmation# flying into Guam long distance from Hawaii so tired and jumped on a taxi to pick up my rental just to be told that no car available.
I am a regular customer always getting my renatal from Payless whenever I am on my own travel plans.
25 Aug 2016
Pros: the car was reasonably priced and the staff was helpful
Cons: we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
11 Sep 2016
Cons: Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
20 Nov 2016
Local Number Not Provided in Reservation Email
Pros: People were friendly and fast (once I hunted them down).
Cons: No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
15 Dec 2016
Cons: The car was extremely old and dirty. The worst I have ever rented.
8 Feb 2017
Always the best service
Pros: Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
8 Mar 2017
Good clean car, but not was originally ordered.
Pros: Quick service, no wait, clean car and courteous staff
Cons: Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.