Pros: Great customer service! I had a great experience at the Honolulu Airport location!
31 Mar 2016
Pros: Easy to get to.....
22 Apr 2016
Pros: Convenient/ friendly staff
10 May 2016
Pros: Fast and very easy. Great customer service and very economical car.
29 Jul 2016
Pros: There was not a whole lot that I liked.
Cons: They gave me a Volkswagen Beetle. The car was too small, it under performed on the roads, and it was not the choice I made during reservations.
15 Oct 2016
Good option for car rental from Honolulu airport
Pros: Picking up and dropping off worked efficiently. No problems with the car.
17 Oct 2016
Pros: Rental agent was friendly.
Cons: There was only one employee helping customers and the person in front of me took over 10 minutes to complete their transaction. Also the car interior was dirty and had numerous dings, dents, and scratches all over the vehicle.
10 Nov 2016
Pros: The location is at the airport terminal.
Cons: The first car I was given was dirty and after having the car for a day the engine malfunction light came on.
They did drive a second car out to me, that day, but it was also dirty and had stains on the back seat.
When I dropped off the car, nobody at the drop off location could print me a receipt. I had to walk back to the rental office to get a receipt.
9 Dec 2016
Pros: They stayed past closing time and were open but they gave away my car so I had to rent from another place at a high price.
Cons: They gave away my car.
20 Dec 2016
Cons: When I arrived to pick up the car they had canceled my rental and had no cars available.
Pros: The guy who helped us at the desk was really great, and so was the man who took us to our car! Amazing customer service on Monday morning.
23 Aug 2017
Cons: We were treated badly at the airport. Our original Hertz rental was supposed to be picked up at Lowers Street (which is NOT at the airport). WE realized the day before and called Hertz to switch our reservation to the airport. Hertz did change it over the phone but when we got to the airport they did not receive the reservation change and gave us a very bad time about it.
Secondly, we were charged $885.59 on 7/19/17 AND $602.97 on 7/31/17. Do you have any suggestions as to what we should do?
Alexander & Michele Gutierrez
26 May 2017
Cons: Did not know that transportation to rental location was not provided, but it was a easy 10 minutes walk.
21 Jun 2017
Cons: First we didn't know it was offsite Hertz. We had to incur a taxi ride to go get the car. We went there and there was absolutely NO CARS on the lot. We were told our car was already rented because we were supposed to have picked up at 2pm. We didn't even land until 2:23. Regardless, the car was gone. They said they had to go to another site to get us a car and they would have to lock up their offices and we had to wait outside. They came back with a mini van. It was dirty in the back. The van had problems with the tires and we had to keep filling it with air. We brought it back and traded it for another vehicle. When we returned to the airport we had to take another taxi.
6 Jul 2017
Location a nightmare
Pros: The car was great, but...
Cons: It wasn't at the airport, but at another location that we needed to take a cab to. This information was not specified at the time of the rental on kayak. So imagine already 18 + hours of travel to Honolulu only to find your car was somewhere else. We tried walking to it but that was impossible because if highway, etc. Dropping off was equally stressful. I phone GPS had trouble finding the location. Please be more specific in your rental information. Mahalo
25 Mar 2016
Cons: The pick up location is too misleading.
24 Dec 2016
Off airport rental
Pros: No key drop for early return. Facility open at 7, not convenient for early flight catching
26 Jan 2017
I was charged Twice
Pros: It was prepaid
Cons: The guy at local Hertz rental place charged me again!, I don't understand why they hire incompetent people like that!
1 Feb 2017
Pros: Awesome service very friendly staff
4 Feb 2017
Cons: I didn't realize the Hertz site was off airport property.
Pros: As we were on a short schedule, pickup at the airport, receipt of the car and return process, it was great.
19 May 2017
Pros: Super easy to turn in and the shuttle service was quick and efficient.
Car was very clean
Cons: Didn't like that the customer service rep located outside where you choose your car treated people like we were a bother to her. Then, when she insisted that a Fiat 500 was a compact SUV because it had a hatch that really irked me. It ended up being enough space to transport 5 people (but not luggage for everyone, glad we didn't need it to) but her attitude was crappy.
3 Jul 2017
Cons: We were charged more than what had been suggested by you and had to buy their insurance even though we took insurance out with you. We also had selected gps when booking to be included in the price however when collecting the car they said that we hadn't and would have to pay for it. Overall not a rest experience.
5 Nov 2017
Frustrating start, but good after that
Pros: We hated the first car we picked and took it back to exchange. They swapped it out for us, no problem and were super nice about it. The drop off was great because we were dropped in front of our individual airline desks which was nice. Everything wasn’t perfect, but it was really good and we will look at using Alamo again.
Cons: The pick up needed better directions. We were told to go to the center median and wait. However, they only pick up at the very end median. Nothing was said about this ever and it took 30 minutes to get everything figured out and schlep down to the other end of the airport pickups. The second car we got was not cleaned well, and we questioned if it had been cleaned at all. We took it anyway and gave it a good wipe down ourselves. Nothing terrible, but we were a little thrown off by it
18 Oct 2015
Pros: Great Price. Great Car. Fast friendly service. Couldn't be happier.
Cons: Nothing. Liked it all.
7 Nov 2015
Missed the mark
Pros: Affordable internet rate and nice facility
Cons: The Attitude of the individual who sent us off with the car. Looked at me like I was an idiot when I asked a question about previous damage on the vehicle and got into a staring match or something. It's the only way I can describe it. I asked him a question and he just stared at me. I felt like I was in high school again. Bottom line the dude was incredibly unprofessional and is not helping leave a good impression on the facility.
Additionally I drove the car for about 50 miles. The vehicle was a fiat and had 7/8ths of a tank remaining. I was then charged for 3-4 gallons of gas. I highly doubt that the fiat has 24 or 32 gallon tank. If you are going to charge a higher premium for the fuel at the station then charge the correct quantity
8 Nov 2015
Pros: the car itself, although not cleaned well from previous renter
Cons: all the costs that are not disclosed up front. daily rental cost appears low, but be prepared for actual rental to be 3 times higher than your quoted because of overpriced insurance, fuel fee, and other hidden fees. I'll never rent from alamo again and I'll never trust ptices listed by kayak.
19 Nov 2015
Pros: They ran out of full size so they gave us a convertible which was great to see the island. Car had a few lights out but they waved fuel service charge
4 Dec 2015
smooth process, no problems
Pros: I booked the car on my phone while I was walking from baggage claim to the rental center. No problems picking it up at all. The car was comfortable and adequate to the task.
14 Dec 2015
Pros: The staff at the desk tuck care of me and Candace at the car return treated me with patience, professionalism, and aloha.
Cons: Slack service. Was charged .8/gal for fuel after filling up and confirming that the needle was on F. I didn't see the $7.99 fuel surcharge on my receipt until I got home. I should have paid closer attention to this location's low ratings.
30 Nov 2016
Given an expired car & charged double than was boo
Pros: Customer Service was very friendly (in person at the location)
Cons: I came to visit a family member in the military. The car rented to me had expired tags and registration, so I was unable to get onto the base. I called the rental company and told them about the situation. They suggested I drive back to Honolulu, which was over an hour from where I was, to get a new registration or new vehicle. I refused to waste any more time driving back. I had to park the car a few miles away at a location that would allow it, and pay for a ride back, so I was unable to use the vehicle. I ended up returning the car early and still had to pay for a day's worth of keeping it. I was also charged over double the price of the booking price I made online.
8 Dec 2016
Good luck extending your rental!
Pros: I got a great daily rate on a rental in Honolulu. I picked the car up at the airport location - which is a shuttle ride away and not onsite. The customer service at the counter was great and the young woman helping me said it would be no problem to extend my rental at the same rate if necessary.
Cons: Fast forward to the end of my rental. I was waiting for my car to arrive from the mainland and it was delayed at the port. I needed to extend my rental for one day so called to do so. Instead of adding an extra day, at my contracted rate, what they said needed to happen is a whole new contract. So rather than simply adding a day - even at a new rate (which at the time of the call I could get a one-day rental at Dollar for $45) - the re-quoted the entire contract and said I had to do a weekly rental as it was now 5 days instead of 4. So my previous plan went from $117 total to $389 total. In no world is this fair! Better off renting the car for longer than you need and returning it early as that fee is only $25! Bye bye Dollar and good luck with your scams.
13 Nov 2015
Quick, easy, great price-point
Pros: The rental booking and pickup was very easy and quick. We got the car we wanted and were very happy with Dollar
18 Nov 2015
Reliable Rental Agency
Pros: Over the years my wife and I have had positive experiences when renting from Dollar, and found more of the same for this last rental. The customer service agent was not pushing add-ons or a vehicle upgrade. Instead, she made recommendations based on our particular situation and needs (our car was in the shop for about a week for computer repairs). As long as Dollar has vehicles for rent at reasonable prices they will be at the top of our list for consideration.
Cons: There were some extraneous surface scratches on our vehicle that didn't bother us, but it was somewhat disconcerting that no one verified those blemishes at the time of checking out the vehicle. Without that verification by an employee, an unscrupulous agency might attempt to bill renters for the blemishes again and again without the renter having any documentation to show that the blemishes were pre-existing.
19 Nov 2015
Pros: No problems, easy pick up, car was clean and in good shape.
Cons: A little trouble finding the drop off as dollar is not located with the other rental car returns.
22 Nov 2015
Pros: The car was ok, size was correct.
Cons: Was swindled into buying insurance while booking online. Then when I got there they said that they don't accept 3rd party insurance and I had to buy their coverage. I ended up paying twice the amount for insurance than I dod for the actual car.
23 Nov 2015
Pros: There were no lines so I was seen quickly and drove away within 10 minutes of arriving at the counter. Everything was very straightforward and just as I expected.
Cons: The two of us booked and prepaid for an economy size car (in this location, we were told in person, it was a smart car or a Fiat). We arrived at the rental car location and there was a long wait to speak to a representative. When we finally got to the counter, it took them another 20 minutes to locate a car for us and at the end, we got upgraded to the next level since they were out of economy size cars. The car was an older model Toyota Yaris. It was dirty and made squeaking noises when we drove. This was already an upgrade! We even witness a representative yelling at customers when we were waiting for the shuttle. Pay a little more and rent from another company to save time, better service and a clean vehicle.
10 Oct 2015
Employees were unprofessional and unfriendly. Loca
Cons: Car was dirty and smelly.
13 Oct 2015
Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever.
Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.
18 Oct 2015
Cons: Bad customer service
19 Oct 2015
Pros: Pleasant people and quick efficient process. Good price.
Cons: Car was 4 years old. Remote buttons on keys did not work.
24 Oct 2015
Pros: very accommodating. Older car (2008) but clean and ran well.
Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.
26 Oct 2015
Great Price! Great Car!
Pros: The car was nice and the price was great.
The staff was very friendly and easy to work with. I will definitely use them again!
Cons: No complaints.
26 Oct 2015
Budget value - budget service
Pros: Price was great - car was clean and we got a lot for the money. Traveling around Oahu by car was super - gas is cheaper than we thought it would be and it is so easy to get around the island to see all the sights and experience all the wonders of Oahu.
Staff was friendly. Shuttle picked us up from the airport and it was a quick jaunt to the rental office.
Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.
26 Oct 2015
Rent from somewhere else...
Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.
Pros: The car was clean and comfortable to drive. Customers service was friendly and helpful.
Cons: The price per day was very expensive compared to other rental company. Wish I did more research since the fee were very high.
27 Aug 2016
Quick and easy!
Pros: Friendly team with great follow up on our satisfaction.
28 Aug 2016
Great Customer Service
Pros: The customer service was amazing. Friendly and attentive staff both on pick up and drop off. Great car too.
18 Feb 2017
So many choices
Pros: Got a great value on line.
Cons: So many choices and it takes so long to know which one is where, the shuttle picked us up at one place and then took us to one location, the second location came and picked us up so the luggage transfer was a bit of a pain. It listed a shuttle but this is not correct. The only shuttle service is to the main one on the airport, all others have to come and get you and transfer luggage, had I taken a car at the airport, it would have been almost double what I paid. Also when I arrived they did not have the car that I had reserved, they never do, but they will always upgrade you to a "better one" . My better one was a pick up, which was OK, but may not be for others. I was worried it would not get good mileage but it did. In the end all was well beyond the transfer of luggage, I had one very heavy one.
23 Feb 2017
bait and switch
Cons: I made reservations for 4 days at $218. Got there at 1930, only to find out the non airport Enterprise closed at 1800 and the airport Enterprise would not honor the $218 price. Had to pay $350 for the same size car for the same 4 days.
6 Mar 2017
Pros: The customer service at this Enterprise location (Ashley, Ricky) are wonderful and helpful!!!!
Cons: We got on the Enterprise bus from the airport and were brought to the airport location (off premises as expected) though our car rental was at another location (one mile away). It took awhile to get picked up and receive our car but again, the customer service was so great it washed away this inconvenience!!
1 Sep 2016
Pros: Reasonable price
Cons: But the price could be cheaper
26 Feb 2017
Cons: We were toick up our car between 2:30 - 3pm. They didn't tell us that they closed at noon. We have used Enterprise for 25 years. Never again.
6 Mar 2017
Stranded on an Island
Pros: Wouldn't know since they would be closed after our arrival time. We received a phone call the day before our arrival telling us they would be closed at noon.
Cons: When booking this rental there was no notice that this site closes at noon even though we provided our time of arrival during the rental process. We were told there was nothing Enterprise could do so good luck and sorry about the mixup. We are now former long time customers (20 years) of Enterprise.
Kayak was no better in trying to rectify the situation since they refused to listen to what our situation was. Sorry but nothing we can do.
17 Mar 2017
Cons: You gave me a reservation at the downtown location not the airport which cost me 11@day more and check in was 3 times as long while the airport location tried to accommodate me.
Cons: The car model was completely different to the one shown on the picture. The Thrifty sales person tried hard to sell an extra insurance. Extra driver was more than a third of car rental for a week.
12 Oct 2015
Jeep was fun but inconvenient
Pros: The staff at Thrifty was friendly but rushed. Bus drivers were nice and very helpful.
Cons: We'd requested a convertible but the only one they had was a Jeep. It was fun but not secure. The back windows are just zipped in place and could easily have been unzipped.
15 Oct 2015
Pros: Decent van with a reasonable price, performed fine. Check in went smoothly.
Cons: When picking up the car, we had to wait over 30 minutes to occupy the vehicle after paying for it. The windshield wasn't totally clean inside.
When signing for the car, the agent gave me the option of having them fill the fuel tank upon it's return at the going gas prices at a service station, which I accepted. She did NOT tell me that I would get charged for a full tank whether or not it was nearly full or empty.
1 Nov 2015
Pros: I was a good clean car rental.
Cons: The very LONG line to Pickup the car. I waited almost 1 hr to pick up the car! Way to long! Trin
16 Nov 2015
my desk agent was great. dropoff hard ton find wit
Pros: Desk agent was great. Car.ran well.
Cons: Low on wiper fluid
. Dropoff hard.to find
18 Nov 2015
Pros: Staff were quick & courteous
Cons: It's not Thrifty's fault but their location is off the airport and the streets in Oahu suck to navigate so it was difficult to drop the vehicle off.
24 Nov 2015
Pros: Fast easy service!!! Very friendly!! Pickup and drop off was so fast!!
2 Dec 2015
Be careful at the pickup desk.
Cons: Price increases over quote
Made the return time much earlier than the time we had picked it up without telling us.
Pros: friendly interaction fron the shittle pickup to counter.
18 Oct 2015
Pros: Nice car
Cons: They upsold me even though I spent hours researching the best deal.
21 Oct 2015
Honolulu HI review
Pros: Ease of rental, friendly staff in Honolulu.
Cons: In Honolulu, the car return is quite far from the Hawaiian Airlines terminal, and with infrequent shuttle service, i was not able to make my flight, which only leaves once a day.
31 Oct 2015
Read your receipt carefully
Pros: It's close to most the terminals.
Cons: I will never go to this budget again. If you rent a car for a week it cost "less" than renting one for 3 days. If you use your own insurance it cost "more" than if you use theirs because they have a special. DOUBLE check your receipt carefully. After spending way too long discussing renting options I rent a van based on my travel dates. I should have looked at the receipt carefully. When I returned the car I was charged 1 extra day and a fee. The receipt had the car return a day earlier but i clearly told the guy I was flying my flight details and how many dates of need the car. The WHOLE thing was awful. There are always hidden fees when renting cars in this case I paid 170 more than expected.
22 Nov 2015
Pros: Pick up and drop off very easy
22 Nov 2015
Cons: fast service
24 Nov 2015
Pros: Cockroaches in vehicle
26 Nov 2015
Ford Fiesta Engine Problems
Cons: The car would stop and start and stutter when I press the gas pedal. It definitely had some engine problems.
2 Jan 2016
Pros: It was very easy. Staff was very friendly and the whole process was quick.
11 Jan 2016
Pros: Everything was taken care of for us. Got our luggage walked right outside terminal to rental car area and the car was ready. Took 5 minutes and we were on our way.
Cons: We arrived with me having paid for the car rental but my boyfriend due to drive the car. Paid $50 for taxi to Avis desk only to get there and be told that I also needed to show my driving licence even though i wasn't driving the car! I didn't have it with me and it would have cost $100 in taxi fares to go back and get it. Called Car Trawler who were no help, nor was the Avis representative. My boyfriend ended up paying ANOTHER $100 to hire the same car we'd already paid to hire. Shocking service, we both work in the travel industry and will never use or recommend Avis or Car Trawler ever again.
6 Aug 2017
Cons: Insurance is far to expensive
22 Oct 2015
Hawaii rental experience
Pros: Prompt service; staff not pushy
Cons: The directions to the facility from baggage claim are poorly marked and require quite a bit of walking in the heat
24 Dec 2015
Cons: Waited in line for an hour to get car. Suspension is car was terrible and windshield wipers didn't work properly
9 Jan 2016
Dirty mustang but cheap!
Pros: Tried to sell upgrade for $20 negotiated to $10 for mustang I didn't really want but glad I got. But since I didn't have time to refuel, I got hit harder than a compact car. No biggie, rentalcars.com saved the day with lowest price.
4 Mar 2016
Pros: They upgraded us to a BMW 5 series which was an ideal car for the week, lots of trunk space, navigation, comfortable.
Cons: No real complaints, pretty simple and straightforward rental.
3 Apr 2016
Cons: I called to update drop off time by 1hr and was charged 40doll
6 Jul 2016
Cons: Bad customer service and road side assistance
10 Oct 2016
demand the car seat!!
Pros: nice car, clean
Cons: online it said car seats available, guy at the counter had no clue. ended up having to go buy one, when we dropped odf our vehicle there were 20 or more stacked up that had come out of returned vehicles.
please train your desk staff properly
30 Dec 2016
Cons: Charged for an extra day after my drop off time was changed (by avis). Car would occasionally stop shifting, had to pull over and restart.
Pros: The passenger van was very old and was very noisy both inside and outside. Worst of all, the right rear tire burst out at 5:30am in the morning. Our calls to road side assistance from the rental company was never answered. Luckily I could rely on AAA.
Poor customer service from the rental company. I won't think of renting from them again.
28 Feb 2017
No late night drop off, broken car, they don't ans
Pros: The staff was very friendly while I was actually there.
Cons: The car was sort of broken, I tried calling many times to no avail. They have no late night drop off so you have to be back by 5pm or pay for another day. They tell you to bring car back with gas or they charge you extra but the car was nearly on 'E' when I picked it up.
12 Jun 2017
Run down vehicle for a lot of $$!
Pros: The personnel were friendly and even offer d to extend the rental by a few hours at no charge.
Cons: The vehicle was run down and the air conditioning *barely* worked, which is not what you want in Hawaii in June.
20 Jul 2017
Cons: I wasn't able to rent the car and I am in the process of trying to get a refund. I went to the address listed on my confirmation email and it was their repair depot instead of their rental place. I tried to use Google maps to find their rental place and I was led to a back alley in waikiki. We spent a total of 2 hours looking for the place and this made my family and I late for my grandfathers funeral services. If you could aide us in getting a refund I would so cerely appreciate it.
6 Sep 2017
Operation time is incorrect on the website
Cons: This place doesn't open @8am in the morning. I have to wait for more than 30min outside to get my car... And also they close earlier than it showed on website. You know parking on Waikiki is very expensive. I have to pay extra money for parking since they closed earlier.
24 Sep 2017
Pros: the car we received was nice and clean
Cons: upon picking up, we were charged taxes and extra insurance (we purchased insurance from the website we booked this rental through, but we were told it didn't cover collision damage - which we had to have to rent this car) we would have been happier if these fees were clearly stated when we booked.
17 Apr 2017
Cons: the only problem we had was finding out that the stickers on the car were expired. over a year ago!! YIKES!! but thank goodness we didn't get stopped.
27 Jun 2017
Ok price. Weird location
Pros: Ok price
Cons: No shuttle to/from airport. Not taking me back to the airport was really a low life move. Really no excuse for that.
1 Jul 2017
Hidden Gem Rental
Pros: Very nice and courteous, no hassle and even checked to make sure we were having no issues during our rental
30 Oct 2017
Pros: Rental agent was great and welcoming. He was up front of what to expect except for the little roaches that came out as soon as I opened the door. Other than that it was great