Pros: Was assisted by Cynthia who explained many things about my booking after I was handled by someone who was not as enthusiastic to help. Return was easy and simple and the agent was very kind (forgot his name)
Cons: when you come earlier than your booked time, you have to wait. if your flight comes earlier then i was told that I have to wait. again the agent Cynthia who stepped in to help was able to resolve and found a vehicle for me...
30 Nov 2015
Pros: I always rent from fox because they are really close to my house. But the people are really friendly.
4 Jan 2016
Excellent Value and Service.
Pros: Service of all employees was excellent. Value was extremely good for a very nice vehicle.
2 Jul 2016
Pros: Customer service price
23 Aug 2016
Pros: Inexpensive compared to all others
Cons: Was offsite from SNA but not too bad.
8 Sep 2016
Longest wait ever for a rental car
Pros: Upgraded to larger car
Cons: Waited 45 minutes to reach counter. Electronic device to pay and sign forms did not work properly , printer did not work $150 deposit has to be paid upfront and was not fully refunded until I complained
25 Sep 2016
My first time experience.
Pros: Lackluster customer service. The car was filthy inside.... More like the the whole inside was stained and the car wasn't filled with gas.
27 Sep 2016
Pros: Staff was friendsly
Cons: The car was old
30 Sep 2016
Pros: Good overall experience. Price was right. Car was decent. Service was acceptable.
Cons: No problems
16 Oct 2016
Cons: Smelled like a smokey Las Vegas motel, the car had stains on the seat.
Cons: We reserved s convertible. There were none available when we arrived. We had to come back to switch out.
14 Dec 2015
Pros: Cheap price and friendly shuttle drivers.
Cons: Car was sort of a beater - lots of scratches, loose trim on the outside, transmission was not smooth.
28 Sep 2016
Pros: Good rental rates
Cons: It was hard to find phone to call for shuttle pickup
27 Nov 2016
You get what you pay for
Pros: Price was far less than the majors
Cons: Didn't have the car I reserved, so had to switch to a black mini van. Gave me paperwork though for a red economy car, so had to go back and get correct papers. Upon returning can, printer was not working so it took 10 minutes to get a receipt.
18 Jan 2017
Beater car rentals -- change their name!
Pros: Not much. Slow slow check in. Marginal customer service.
Best part? I turned car on early and they gave me money back (2days)
That was unexpected but appreciated.
15 Mar 2017
Pros: Good price
Cons: Not the most polished experience, car was a bit dirty but acceptable.
3 Apr 2017
Cons: Got to the counter and was told a debit card was no good. Payless agent made a call and a third party offered me a rate twice as much as the contract price and a $200 deposit whe I refused they offered another $20 discount. I was insulted and walked away.
11 Apr 2017
Condition of vehicles below standard
Pros: Excellent price
Cons: First vehicle offered had severely damaged bumper and dented passenger door (through paint to bare metal) which I refused. Took 2nd vehicle, which I then discovered after leaving on trip to AZ had two tires with slow leaks that I had to inflate daily; left front & right rear.
12 Apr 2017
Pros: Angel, our rep was really helpful
Cons: slow service
recommend later in the day when not busy
25 Apr 2017
Pros: It was cheap, easy to rent, no line, not busy. Away from the airport
Cons: The Kia I had rented smelled like smoke and the car had multiple stains on the interior on all seats.