Overview

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Crowne Plaza Birmingham City Centre
Best Shopping

Central Square, Birmingham, B1 1HH, United Kingdom
+44 121 224 5000

€88+

Overall guest ratings

8.4/10 Excellent
based on 3,126 reviews

Review highlights

  • 8.8
  • 8.6
  • 6.5
  • 6.3

Good to know

  • Comfortable beds
  • Friendly service

Nearby

    show all

    About

    Stylish hotel and restaurant in central Birmingham, steps from New Street station and the ICC Crowne Plaza® Birmingham City Centre hotel boasts a prime location in central Birmingham, just five minutes’ walk from New Street train station and the International Conference Centre (ICC) . The hotel is a 25-minute train ride from Birmingham Airport (BHX) and 45 minutes by car from East Midlands Airport (EMA) . Business guests appreciate the complimentary Wi-Fi throughout the hotel, as well as the handy business centre . Planning a meeting or wedding? Our dedicated conference floor has 11 naturally lit meeting rooms for up to 300 delegates. Our Crowne Plaza Meetings Director will set you up with catering and audiovisual equipment – and after work, you can relax over cocktails in the sleek b1 Bar. Visiting Birmingham with your family? The city's art museums, shops and cultural venues, including the Birmingham Hippodrome , are on the hotel's doorstep. You can stroll to the upscale Mailbox shopping centre, IKON gallery and National Sea Life Centre . Kids under the age of 16 stay and eat free. Enjoy sophisticated cuisine and city views at b1 Restaurant , with its seasonal à la carte menu and daily specials. Our well-equipped fitness centre helps you keep up with your exercise routine. Car parking options are available from reception.

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    InterContinental

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Laundry service
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Business centre
    • Concierge service
    • Cribs available
    • Meeting/Banquet facilities
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Free Internet
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 3,126 reviews
    • 8.8 "Breakfast is good."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      7.1 "71% found the restaurant service to be one of the best."
      7.4 "74% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
      7.8 "Housekeeping was great, according to 78%."
      8.0 "Management was excellent, said 80%."
    • 7.5 "Good location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.1 "High comfort."
      8.1 "81% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
    • 6.5 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.5 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.5 "55% said the view was so-so."
      5.3 "Only 53% said the rooms were modern."
    • 6.3 "Vibe was decent."
      5.3 "Only 53% thought, the hotel was modern."
      5.8 "58% considered the lobby entrance to be so-so."
      6.3 "63% thought the atmosphere was somewhat friendly."
    • 4.5 "Value below average."
      3.2 "68% said the breakfast was too expensive."
      0.7 "93% said beverages were too expensive."
      1.6 "The price was too high for 84%."
    • 4.4 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.8 "Bar is not good."
      2.5 "Bar service was unacceptable, according to 75%."
      0.7 "93% said beverages were too expensive."
      3.2 "Alcoholic drinks were awful, according to 68%."
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    Overall rating

    8.4 Excellent
    based on 1,719 reviews
    • 8.8 "Breakfast is good."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.8 "High comfort."
      8.9 "89% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 7.3 "Good location."
      9.7 "City centre within easy reach, said 97%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      6.6 "Only 66% said rooms were clean enough."
      5.6 "Only 56% said the rooms were modern."
      5.6 "56% said the view was so-so."
    • 6.5 "Vibe was decent."
      5.7 "57% considered the lobby entrance to be so-so."
      5.7 "Only 57% thought, the hotel was modern."
      6.4 "64% thought the atmosphere was somewhat friendly."
    • 6.3 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 4.1 "Value below average."
      0.5 "95% said beverages were too expensive."
      2.9 "71% said the breakfast was too expensive."
      1.4 "The price was too high for 86%."
    • 3.8 "Bar is not good."
      0.5 "95% said beverages were too expensive."
      2.4 "Bar service was unacceptable, according to 76%."
      3.2 "Alcoholic drinks were awful, according to 68%."
    • 3.7 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 1,062 reviews
    • 9.0 "Excellent breakfast."
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      7.1 "71% found the restaurant service to be one of the best."
    • 6.8 "Location is acceptable."
    • 6.7 "Average comfort."
    • 6.3 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.2 "Food is average."
      6.1 "Only 61% were satisfied with the menu."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.5 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.9 "Value below average."
    • 3.2 "Bar is disappointing."
      1.9 "Bar service was unacceptable, according to 81%."
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    Overall rating

    7.4 Good
    based on 31 reviews
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.7 "Good location."
    • 6.6 "Average comfort."
    • 6.5 "Rooms are ok."
    • 6.5 "Average cleanliness."
    • 5.0 "Average amenities."
      4.9 "51% thought the building wasn't nice."

    Overall rating

    8.1 Excellent
    based on 312 reviews
    • 8.8 "Breakfast is good."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 6.9 "Location is acceptable."
    • 6.6 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      5.0 "50% thought the cleanliness of the hotel was average."
    • 6.2 "Food is average."
    • 6.1 "Vibe was decent."
      5.2 "Only 52% thought, the hotel was modern."
    • 6.0 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 4.9 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.6 "Value below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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