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2 locations in Westside
Filters
Reviews
6.0 Okay
Dec 2021
2.0 Poor
Sep 2020
Pros:
Nothing other than the managers patience with jungling ringing phones and clients in the lobby all while trying to get another location on tbe phone because my rental had been prepaid for by someone elseCons:
The site shouldnt have allowed me to book a car that was already prepaid for by someone else7.2 Good
Jun 2019
Pros:
Reliability with having a car in good condition and ready to go.Cons:
Don't recall a problem.4.4 Mediocre
Mar 2018
Pros:
We arrived by train so the downtown location was more convenient than going out to the airport.Cons:
This is the second time I've rented from Hertz at a non-airport location. The first time they didn't have the class of car I reserved. This time, the downtown Jacksonville office was closed when we arrived at 11AM - we waited for 30 minutes for someone to arrive. The car was very dirty. The inside of the windshield was so dirty that it was a safety hazard; I had to stop and clean it myself in order to see. Also, we checked in at 11:30 AM and brought the car back at 4:30 PM on the return date and we were charged an entire extra day's rental for those five hours. Very disappointed in Hertz.2.4 Poor
May 2017
Pros:
The Vehicle was Clean and Good on GasCons:
Reserved a Car on Kayak. Called the location Scheduled on Reservation & I was told They had No Cars Available ( Not 10 minutes after booking). I Called over a half dozen other Locations before Someone would rent me a Car. Then I had to find a Ride to the airport an hour away when you had 2 locations within 5 miles of me. Customer Service Over the Phone was Horrible. Had to walk my handicap Girlfriend all over the airport to Find HertZ. Whole experience was horrible Normally I rent with Enterprise but Figured I'd give Hertz a try. I'll be Sticking with Enterprise9.6 Wonderful
Apr 2017
Pros:
The employee a the Hertz at the Jacksonville airport was great. super helpful.2 locations in Westside
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Reviews
10.0 Wonderful
Sep 2023
10.0 Wonderful
Apr 2021
Cons:
Employees at Springfield Mall Virginia (04/02/21) managed very poorly adding a driver to the Original Contract8.0 Very Good
Mar 2021
Pros:
The pick up and drop off was super easy, fast and convenient.Cons:
I am always looking for a better deal even when I have a good deal. I feel like the price was a bit high and I wasn’t aware of the additional deposit. Not a problem but would like to have known ahead of time.8.0 Very Good
May 2020
Cons:
I called for a pick-up and telephone message gave a lengthy discourse on what you are doing to assure my safety during the COVID virus. NEVER is it mentioned that you have suspended pick-ups!!! This left me scrambling to find a taxi to take me to the office when I had a time issue. Had the message alerted me to this new policy, I would have made arrangements in advance rather than being blindsided.6.0 Okay
Mar 2017
Cons:
The site was off airport and they downsized my car10.0 Wonderful
Mar 2017
Pros:
I did get an upgrade to a better car (BMW X3) which was a nice car.2 locations in Westside
Filters
Reviews
10.0 Wonderful
Mar 2018
Pros:
I did an internet search for a month-long economy rental car at Jacksonville Airport and found a great price. When I arrived at the airport to pick up my car, they couldn't locate my reservation. As it turned out, I had inadvertently reserved a car at their downtown location. It took some time, but they got me into a Ford Fusion Hybrid for the economy price. It was a beautiful car with excellent mileage.8.4 Very Good
Mar 2018
Pros:
Pick up was quick and smooth. Car met my travel needs.Cons:
Despite being told the car had a full tank of gas, the empty gas light came on 5 minutes after pickup. Had to choose the closest exit to get gas which was VERY busy and took extra 40 minutes to gas up and wait in line to get back on interstate. Finally able to get in touch with Jax office and I was credited $15.00 as promised, but ended up spending extra on gas that I was not reimbursed for. Car was obviously not cleaned as it had fresh stains and a can of chewing tobacco in the console.4.0 Mediocre
Oct 2016
Pros:
Nice SUV .Cons:
$40 fee for being one hour late is crazy! I will never rent form them again!8.8 Very Good
Apr 2016
Pros:
Quick and efficient service at pickup and drop-off.Cons:
Somebody had smoked in this vehicle; didn't enjoy the after-smell for the 3 hour trip; wish the site had indicated it was not a non-smoking vehicle.2 locations in Westside
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
Staff was awesome!!Cons:
No suggestions.7.2 Good
Aug 2019
Pros:
Staff was fine, very efficient.Cons:
Finding the rental office and finding and negotiating the parking lot upon return was difficult. Signage and access need to be improved. Also interior of car could have been cleaner, especially the windshield.9.2 Wonderful
Jun 2019
Pros:
The staff was very friendly and accommodating. No issues or problems.Cons:
Car smelled like a cigarette.9.2 Wonderful
Apr 2017
Cons:
The drop off location in Jacksonville was confusing.3.2 Poor
Mar 2017
Pros:
Customer service was helpful and they are adjusting my rental fee down to the mid size fee vs the. Full. Budget in Naples was good with the return.Cons:
When I arrived at the poorly marked Budget location to pick up my car, I was told there wasn't one. The clerk said he called me & I asked when and he said "before during and after". I had no record of any missed calls on my phone, no email, no texts. He had nothing to offer me. When I pressed him further, he said he did have a mid size car(I had paid for a full) & I said fine I'll take that. He should have offered that immediately. He then charged me the same fee & said he couldn't adjust it down.10.0 Wonderful
Feb 2017
Pros:
I was in and out quickly. The staff was friendly.One location in Westside
One location in Westside
On average a car hire in Westside costs €52 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire in Westside is ENTERPRISE (9.5, 4 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.
SUV is the most frequently booked hire car type in Westside.
A SUV car hire in Westside costs €51 per day, on average.
On average a hire car in Westside costs €362 per week (€52 per day).
On average a hire car in Westside costs €1,550 per month (€52 per day).