Sheraton Buganvilias Resort and Convention Center

Beware of the pushy timeshare people

Pros: The pool side service we received from Manuel was the only good thing about our stay. He was very attentive, friendly, & fast with our drinks + food.

Cons: I absolutely did not care for the pushy time share sales staff that circles around you every time we walked by. You couldn't even avoid them since their stand is right by the lobby & elevator. In addition, their sales tactics were pretty fraudulent. At first, everything sounds free, then these little fees start getting added and quoted rates change. Even when we were politely declining, they would follow you to the elevator or continue to push. I expected better from Sheraton than to allow this on their resort.

Cons: The girl at the right side of entry . pushy in trying to get us to visit other hotel. Inconsiderate.

Ok for short stay

Pros: Location from airport and short walk to town. Lunch was tasty.

Cons: Many guests served way beyond their limit made for a sloppy atmosphere. We stayed for one night before heading to our resort in NV. Prob wouldn't do it again. if you're on spring break or a budget this place leaves a lot to be desired. Timeshare pitch was a hassle for guests staying only one night as well.

destination wedding hotel of choice

Pros: The pool area and service was really quite good.

Cons: The constant barrage of timeshare sales people and lack of shuttle service from the airport was annoying. The DJ at the pool was loud and went on far too late. Breakfast was only available until 11 and the buffet breakfast was terribly overpriced. We found that the $100/person for the all inclusive was exorbitant.

Lacking Customer Service

Pros: Location

Cons: Cigarette butts on balcony, food trays left all day in hallway, leaked water from window, hot tub out of order, had to pay 50 pesos to print boarding passes. Upon checkout most guest service representatives would ask "how was your stay" "look forward to welcoming you back soon" --- NOTHING.

So-so resort. Pricey for mediocrity.

Pros: The location was central enough to walk most places and the bus and cab lines were easy to use. The rooms were very clean and the staff was very courteous.

Cons: Adult beverages were pretty weak. The condition of the rooms was ok, but nothing special and ours was a bit musty. They were also doing renovations on the tops 2 floors of the hotel while we there. You could hear every conversation that anyone was having in the hall and our toilet would occasionally run for no reason and was LOUD. If you love bad covers of any song, then this resort has the music selection for you.