Recent reviews
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8.0
It was walking distance to town. I was given a room that was already occupied
review from KAYAK -
9.1
Staff is very friendly, pool areas are fantastic, lots of activities available, location is great (walkable to Malecon and downtown PV areas). Remodeled rooms are very nice (modern, luxurious), but not all rooms have been updated, and those that have not been updated are mediocre at best.
review from KAYAK -
8.2
The location of the hotel is excellent. It's close enough to walk to most things and is right on the beach. The pool area was wonderful too. We never struggled to find lounge chairs by the pool. Staff was friendly and helpful. The rooms were simple but clean which was fine for our stay. The people in the room next to us stayed out late and were very noisy late at night when they were coming back to their hotel room so the walls must be somewhat thin. The food at the hotel was just ok. I'm glad that we didn't book the all inclusive option for our stay because we would have been tired of the food by the end of our stay. There are plenty of delicious restaurants nearby so there is no need to eat at the hotel all the time.
review from KAYAK -
8.8
Great location near town easy to get to great restaurants and entertainment. Everything accessible at the property too! Staff great and accommodations comfortable with nice pools. Beach is not good but they are renovating it. Beach is bad, rocky everywhere and strong currents
review from KAYAK -
5.7
The pool side service we received from Manuel was the only good thing about our stay. He was very attentive, friendly, & fast with our drinks + food. I absolutely did not care for the pushy time share sales staff that circles around you every time we walked by. You couldn't even avoid them since their stand is right by the lobby & elevator. In addition, their sales tactics were pretty fraudulent. At first, everything sounds free, then these little fees start getting added and quoted rates change. Even when we were politely declining, they would follow you to the elevator or continue to push. I expected better from Sheraton than to allow this on their resort.
review from KAYAK -
9.4
Everyone was very friendly, helpful and attentive. The hotel was clean. The rooms were very clean. The view was breathtaking. The only complaint I have is that we booked a king bed and we got two double beds instead, we tried for two days to switch into a room with a king and gave up. They wanted to put us in a smaller room with no view.
review from KAYAK -
5.7
The girl at the right side of entry . pushy in trying to get us to visit other hotel. Inconsiderate.
review from KAYAK -
6.0
Location from airport and short walk to town. Lunch was tasty. Many guests served way beyond their limit made for a sloppy atmosphere. We stayed for one night before heading to our resort in NV. Prob wouldn't do it again. if you're on spring break or a budget this place leaves a lot to be desired. Timeshare pitch was a hassle for guests staying only one night as well.
review from KAYAK -
6.5
The pool area and service was really quite good. The constant barrage of timeshare sales people and lack of shuttle service from the airport was annoying. The DJ at the pool was loud and went on far too late. Breakfast was only available until 11 and the buffet breakfast was terribly overpriced. We found that the $100/person for the all inclusive was exorbitant.
review from KAYAK -
4.8
Location Cigarette butts on balcony, food trays left all day in hallway, leaked water from window, hot tub out of order, had to pay 50 pesos to print boarding passes. Upon checkout most guest service representatives would ask "how was your stay" "look forward to welcoming you back soon" --- NOTHING.
review from KAYAK -
6.2
The location was central enough to walk most places and the bus and cab lines were easy to use. The rooms were very clean and the staff was very courteous. Adult beverages were pretty weak. The condition of the rooms was ok, but nothing special and ours was a bit musty. They were also doing renovations on the tops 2 floors of the hotel while we there. You could hear every conversation that anyone was having in the hall and our toilet would occasionally run for no reason and was LOUD. If you love bad covers of any song, then this resort has the music selection for you.
review from KAYAK -
9.4
Great customer service Nothing
review from KAYAK -
5.0
Friendly staff, pool is nice, beach is ok. Easy walk to the town & easy commute from the airport. They push the timeshares like crazy. Could hear everything from the pool area in our room 12 stories up. Could hear everything in the hallway. Music blared nonstop. Not relaxing. I could hardly sit and read my book on the beach because "party rock" and "pitbull" were on full volume all day at the pool. Someone broke into our safe, staff pretended to investigate but pretty much just gave us some BS about how the hotel was safe. Would not come here again.
review from KAYAK
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8.0
It was walking distance to town. I was given a room that was already occupied
review from KAYAK -
9.1
Staff is very friendly, pool areas are fantastic, lots of activities available, location is great (walkable to Malecon and downtown PV areas). Remodeled rooms are very nice (modern, luxurious), but not all rooms have been updated, and those that have not been updated are mediocre at best.
review from KAYAK -
8.2
The location of the hotel is excellent. It's close enough to walk to most things and is right on the beach. The pool area was wonderful too. We never struggled to find lounge chairs by the pool. Staff was friendly and helpful. The rooms were simple but clean which was fine for our stay. The people in the room next to us stayed out late and were very noisy late at night when they were coming back to their hotel room so the walls must be somewhat thin. The food at the hotel was just ok. I'm glad that we didn't book the all inclusive option for our stay because we would have been tired of the food by the end of our stay. There are plenty of delicious restaurants nearby so there is no need to eat at the hotel all the time.
review from KAYAK -
8.8
Great location near town easy to get to great restaurants and entertainment. Everything accessible at the property too! Staff great and accommodations comfortable with nice pools. Beach is not good but they are renovating it. Beach is bad, rocky everywhere and strong currents
review from KAYAK -
9.4
Everyone was very friendly, helpful and attentive. The hotel was clean. The rooms were very clean. The view was breathtaking. The only complaint I have is that we booked a king bed and we got two double beds instead, we tried for two days to switch into a room with a king and gave up. They wanted to put us in a smaller room with no view.
review from KAYAK -
9.4
Great customer service Nothing
review from KAYAK
-
5.7
The pool side service we received from Manuel was the only good thing about our stay. He was very attentive, friendly, & fast with our drinks + food. I absolutely did not care for the pushy time share sales staff that circles around you every time we walked by. You couldn't even avoid them since their stand is right by the lobby & elevator. In addition, their sales tactics were pretty fraudulent. At first, everything sounds free, then these little fees start getting added and quoted rates change. Even when we were politely declining, they would follow you to the elevator or continue to push. I expected better from Sheraton than to allow this on their resort.
review from KAYAK -
5.7
The girl at the right side of entry . pushy in trying to get us to visit other hotel. Inconsiderate.
review from KAYAK -
6.0
Location from airport and short walk to town. Lunch was tasty. Many guests served way beyond their limit made for a sloppy atmosphere. We stayed for one night before heading to our resort in NV. Prob wouldn't do it again. if you're on spring break or a budget this place leaves a lot to be desired. Timeshare pitch was a hassle for guests staying only one night as well.
review from KAYAK -
6.5
The pool area and service was really quite good. The constant barrage of timeshare sales people and lack of shuttle service from the airport was annoying. The DJ at the pool was loud and went on far too late. Breakfast was only available until 11 and the buffet breakfast was terribly overpriced. We found that the $100/person for the all inclusive was exorbitant.
review from KAYAK -
4.8
Location Cigarette butts on balcony, food trays left all day in hallway, leaked water from window, hot tub out of order, had to pay 50 pesos to print boarding passes. Upon checkout most guest service representatives would ask "how was your stay" "look forward to welcoming you back soon" --- NOTHING.
review from KAYAK -
6.2
The location was central enough to walk most places and the bus and cab lines were easy to use. The rooms were very clean and the staff was very courteous. Adult beverages were pretty weak. The condition of the rooms was ok, but nothing special and ours was a bit musty. They were also doing renovations on the tops 2 floors of the hotel while we there. You could hear every conversation that anyone was having in the hall and our toilet would occasionally run for no reason and was LOUD. If you love bad covers of any song, then this resort has the music selection for you.
review from KAYAK -
5.0
Friendly staff, pool is nice, beach is ok. Easy walk to the town & easy commute from the airport. They push the timeshares like crazy. Could hear everything from the pool area in our room 12 stories up. Could hear everything in the hallway. Music blared nonstop. Not relaxing. I could hardly sit and read my book on the beach because "party rock" and "pitbull" were on full volume all day at the pool. Someone broke into our safe, staff pretended to investigate but pretty much just gave us some BS about how the hotel was safe. Would not come here again.
review from KAYAK
