Pros (+) I was charged for a room that was not available. I received a confirmation of the reservation and I was charged for the room. I got to the hotel at 11:30pm Eastern after a 7 hour drive in a bad storm and was told they were overbooked and no one ever thought to tell me. I didn't find another available room until 1am Eastern. I would appreciate a refund.
Cons (-) Try no available room on for size!