Excellent
9.2
Pros:
The location is excellent The food is excellent . Staff are marvellous . Tranquil atmosphere .
Cons:
Room cleaner in a hurry to clean the rooms waking up residents when they are in deep sleep.
Okay
5.8
Pros:
The location is great,bellboy service is also great,private dining service was good from the moment of ordering food until it was delivered,the colleague who assisted me knows alot about guest recognition,
Cons:
When i arrived to check in i had to wait for a long period to be assisted,some people came after me and were helped and when my turn came,the lady on the reception who did my check in could not find my reservation and started to ask me lots of questions before she called someone who confirmed her about the reservation,the still water in the fridge was frozen 🤷🏾♂️,we had only two towels in the bathroom,no further Toiletries where in the room such as toothpaste and toothbrush.No welcome amenities provided in the room which i believe adds a special touch.I am writing this not to critise but most of hotels in our country has lost value and service is deteriorating.Mostly likely i would not stay again would rather book through airbnb
Excellent
8.0
Pros:
Great staff, excellent service
Cons:
Bathrooms need updates
Good
7.0
Pros:
Room was big enough and bed linen was changed every day so it was good
Cons:
The fridge was not working properly had to ask for another better one. There was no safe for locking important documents
Excellent
10.0
Pros:
everything
Cons:
excellent service comfort hospitality hygiene
Okay
5.8
Pros:
Great customer service..the duty manager responded to our needs immediately
Cons:
The outdated bathroom with mould in the sides.
Okay
5.0
Pros:
the bed was good and staff mostly freindly
Cons:
the hotel is dated ,a/c is poor lifts are not good
Excellent
10.0
Pros:
This hotel is big, but it is very easy to navigate. The rooms are spacious and amenities are sufficient.
Cons:
What's not to like. I really enjoyed every aspect of my time there.
Good
7.9
Pros:
The breakfast was delicious.
Cons:
There was a lot of noise, because of construction activities.