Overview

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Sofitel Hangzhou Westlake
Top Luxury Hotel

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

€104+

Overall guest ratings

9.0/10 Excellent
based on 5,071 reviews

Review highlights

  • 9.5
  • 8.4
  • 5.5
  • 4.5

Good to know

  • Clean rooms
  • Professional service
  • Friendly atmosphere

Nearby

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    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    based on 5,071 reviews
    • 9.5 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.5 "95% liked the proximity to shopping."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% thought it was easy to get to the train station."
    • 8.4 "Bar is amazing."
    • 8.1 "Great service."
      8.2 "82% thought the service was very professional."
      9.0 "90% found the staff to be very friendly."
    • 7.8 "Good breakfast."
    • 5.9 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
      5.3 "For only 53%, the bathroom was ok."
      6.2 "62% said the view was so-so."
      5.2 "52% thought the kitchenette was ok."
      7.0 "70% liked the big bathroom."
    • 5.5 "Average comfort."
      5.3 "Only 53% said rooms were big enough."
      5.1 "For only 51%, the noise level was all right."
      7.0 "70% liked the big bathroom."
    • 4.5 "Internet is poor."
    • 4.3 "Value below average."
      2.9 "71% said the breakfast was too expensive."
    • 2.2 "Disappointing wellness & sports facilities."
      1.8 "82% didn't like the fitness area."
    • 1.5 "Horrible pool."
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    Overall rating

    8.9 Excellent
    based on 862 reviews
    • 9.2 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.6 "96% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
    • 8.0 "Great service."
      8.1 "81% thought the service was very professional."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.9 "Good breakfast."
    • 6.3 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
      6.0 "60% said the view was so-so."
      5.4 "For only 54%, the bathroom was ok."
    • 4.3 "Value below average."

    Overall rating

    9.1 Excellent
    based on 2,180 reviews
    • 9.5 "Terrific location."
      9.1 "Easily accessible by car, said 91%."
      8.9 "89% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.1 "71% said the reception staff was great."
    • 8.1 "Breakfast is good."
    • 5.6 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
      5.9 "59% said the view was so-so."
    • 5.0 "Vibe was decent."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.3 "87% thought the facilities needed updating."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 4.6 "Value below average."
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    Overall rating

    9.3 Excellent
    based on 1,673 reviews
    • 9.5 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 7.4 "Nice rooms."
      7.2 "72% said the beds were comfortable."
    • 4.6 "Value below average."
    • 3.9 "Internet is poor."
      2.9 "71% said the wifi quality was bad."

    Overall rating

    8.6 Excellent
    based on 354 reviews
    • 9.6 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
    • 7.6 "Good service."
      9.1 "91% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.5 "Good breakfast."
    • 5.6 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Clean rooms"
    "Professional service"
    "Friendly atmosphere"
    data provided by TrustYou

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