Overview

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Europa Gatwick Hotel & Spa

Balcombe Road, Crawley, RH10 7ZR, United Kingdom
+44 129 388 6666

€42+

Overall guest ratings

5.5/10 OK
based on 3,299 reviews

Review highlights

  • 6.6
  • 4.8
  • 4.3
  • 4.0

Nearby

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    About

    Located in Maidenbower, this hotel is 0.5 mi (0.8 km) from Worth St. Nicholas' Church and within 3 mi (5 km) of Hawth Theatre and Tilgate Park. County Mall Shopping Centre and Crawley Town Hall are also within 3 mi (5 km).

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    Expedia

    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Express check out
    • Cable or satellite TV
    • Free parking
    • Long-term parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    5.5 OK
    based on 3,299 reviews
    • 6.6 "Location is acceptable."
    • 5.9 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.7 "Bar service was average, according to 67%."
      6.2 "Only 62% found the restaurant service to be good."
      6.3 "63% thought the shuttle service was ok."
    • 4.8 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.3 "Disappointing food."
      2.5 "For 75%, the dining experience was not enjoyable."
      4.0 "The price was too high for 60%."
      0.6 "Unclean dining area, according to 94%."
      2.1 "79% did not like the vegetable dishes."
      3.2 "68% said the pork dishes didn't taste good."
      2.5 "75% found the side dishes unedible."
      4.0 "60% were unsatisified with the snacks."
    • 4.0 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 3.4 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
      3.6 "64% said rooms were small."
      3.2 "68% thought it was too noisy."
      3.1 "Air conditioning was criticized by 69%."
    • 3.2 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      1.1 "89% didn't like the architecture."
      4.1 "For 59%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      2.7 "73% were unhappy with the handicap accessible facilities."
      4.5 "55% complained about the elevator."
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    Overall rating

    5.6 OK
    based on 1,583 reviews
    • 6.6 "Location is acceptable."
    • 5.7 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.7 "Bar service was average, according to 67%."
    • 4.7 "Disappointing food."
      2.1 "For 79%, the dining experience was not enjoyable."
      4.1 "The price was too high for 59%."
      0.4 "Unclean dining area, according to 96%."
    • 4.7 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 4.2 "Breakfast is below average."
      3.5 "65% said the breakfast was too expensive."
    • 3.3 "Not very comfortable."
      3.4 "66% didn't like the uncomfortable beds."
      3.2 "68% said rooms were small."
      2.8 "72% thought it was too noisy."
      3.5 "Air conditioning was criticized by 65%."
    • 2.9 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      1.2 "88% didn't like the architecture."
      3.9 "For 61%, the lobby entrance was sub-standard."
      1.8 "82% thought the facilities needed updating."
      2.8 "72% were unhappy with the handicap accessible facilities."
      4.6 "54% didn't like the smoking area."
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    Overall rating

    5.4 OK
    based on 593 reviews
    • 6.3 "Location is acceptable."
    • 6.1 "Average value."
    • 5.8 "Pool is mediocre."
    • 5.5 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
    • 4.8 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 3.9 "Disappointing food."
      2.3 "For 77%, the dining experience was not enjoyable."
      3.7 "The price was too high for 63%."
    • 3.8 "Breakfast is below average."
    • 3.8 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
      1.2 "88% didn't like the architecture."
      1.7 "83% thought the facilities needed updating."
    • 3.2 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      4.0 "60% said rooms were small."
      2.9 "71% thought it was too noisy."
      3.2 "Air conditioning was criticized by 68%."
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    Overall rating

    3.8 Mediocre
    based on 131 reviews
    • 6.9 "Average value."
    • 6.8 "Location is acceptable."
    • 5.5 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
    • 3.9 "Disappointing food."
    • 3.3 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
    • 3.1 "Quite uncomfortable."
      3.1 "69% didn't like the uncomfortable beds."
    • 2.3 "Awful rooms."
      1.5 "85% said rooms were dirty."
      2.0 "80% complained about the bathroom."
      0.9 "91% said the bathroom was dirty."
      3.1 "69% didn't like the uncomfortable beds."
      0.2 "98% thought they were poorly maintained."
      3.1 "69% had problems with the shower."
      1.1 "89% found problems with the furniture."
    • 2.2 "Horrible vibe."
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    Overall rating

    5.6 OK
    based on 989 reviews
    • 6.5 "Service is ok."
      5.9 "59% said the reception staff was ok."
    • 6.4 "Location is acceptable."
    • 5.0 "Internet is average."
      4.4 "56% said the wifi quality was bad."
    • 4.1 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      4.0 "60% said rooms were small."
      3.7 "63% thought it was too noisy."
    • 4.1 "Disappointing food."
      2.7 "For 73%, the dining experience was not enjoyable."
    • 3.7 "Breakfast is below average."
      2.8 "72% said the breakfast was too expensive."
    • 3.0 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.6 "For 64%, the lobby entrance was sub-standard."
      1.0 "90% didn't like the architecture."
    View all review categories
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